A number of payment methods are supported on Fortusino. These include Visa, Mastercard, Neteller, Skrill, EcoPayz, and Interac for deposits. Two cryptocurrencies are also supported, namely Bitcoin and Litecoin. The minimum deposit amount on the casino is €10, and this applies to all available payment methods. Transactions should all be instant, and there are no processing fees associated with deposits. When setting up your account, you can also choose your balance currency from the provided selection of EUR, USD CAD, RUB, CNY, JPY, INR, MYR, THB, VND, IDR, and PHP. As you might have noticed, although cryptocurrencies are available ad deposit options, you are not able to set them as your account’s currency, meaning that they will be converted to your selected one.
Meanwhile, withdrawals can be requested through Visa, Mastercard, Neteller, Skrill, EcoPayz, Interac, InPay, Bitcoin, and Litecoin. The minimum for withdrawals is also €10, while the maximum per transaction varies depending on your chosen service. Generally, it will be around the €5,000 mark. Requests below €1,000 will take up to 72 hours to process, while ones above that amount can take up to 7 business days. There are no processing fees associated with withdrawals either.
Since Fortusino works with cryptocurrencies, the casino is licensed by the Curacao eGaming Authority. As this is the only widely-known regulator that will issue licenses to crypto casinos, it is a popular choice for many of them. However, Curacao has a somewhat sordid history when it comes to player protection. The regulator will more often than not decline to get involved in cases where casinos refuse to pay out winnings to users. As a result, players are left to resolve such issues on their own, which they rarely achieve since the operating company holds all of the power. Additionally, Curacao has lower standards and fees than its more established counterparts, making it preferable for lower-grade casinos.
You can get in touch with the support team at Fortusino via email or phone. Each of these can be found in the Support section of the website. While there is an email address provided, you can also fill out a contact form on the website itself and submit it along with your details. An agent will then get back to you via email as soon as possible. Meanwhile, the phone number provided in the section is a Latvian one. However, be mindful of your bill when calling them up, as it might not be a toll-free line. Noticeable here is the lack of a chat feature which is the golden standard for modern customer support. Without it, the only direct line of communication is via phone.
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