You can use a variety of payment methods to deposit funds to the casino. These include Visa, Mastercard, Maestro, Skrill, Neteller, EcoPayz, Jeton, Interac e-transfer, Qiwi, Yandex, and Bitcoin. The minimum deposit amount across all of these is €10, while the maximum is €10,000. There shouldn’t be any processing times or fees for deposits. The casino supports 7 different currencies, which are EUR, RUB, USD, NOK, CAD, AUD, and BTC.
If you wish to withdraw funds, you have the option of Visa, Mastercard, Bank Transfer, EcoPayz, Interac e-transfer, and Bitcoin. The minimum here is €20 across all methods. There are also daily, weekly, and monthly withdrawal limits which are €2,000, €5,000, and €10,000, respectively. Processing should take about 72 hours, but in cases where larger sums are concerned, it can take up to 7 business days.
All of SG International’s casinos operate under their license issued by the Curacao eGaming Authority. The country is not considered to be among the best regulators in the industry, largely due to their reputation for poor oversight and lack of involvement. They often times leave disputes to be resolved by players and the casinos without providing proper support. As a result, many casinos, including those operated by SG International, often delay payments or even refuse them in more extreme cases. With no proper assistance from a government entity, players are forced to deal with these issues alone.
Email and chat support are both available on Betzino. However, in order to find them, you will need to go to the Contact Us section of the website. There you will find an FAQ database. This contains some general information on various popular topics. As for the chat and email functions, those can be found in a bubble in the bottom-right corner of your screen. Do note that this is only present on the support page and not in the casino, which can be a bit annoying for frustrated customers seeking assistance. There, you will be able to chat with an agent. Their working hours are 9 AM to 10 PM CET on weekdays and 11 AM to 8 PM on weekends. While out of working hours, the chat is substituted by a contact form that you can fill out, and they will get back to you as soon as possible via email.