Third-party intervention and legal actions
You signed up for a fast payout casino, but nothing has been paid out. After spending time filling in all the paperwork, providing all the verified documents, adhering to bonus terms, no deposit shows up in your account. What do you do now?
First, get all your ducks in a row. Make sure you have adhered to wagering requirements and have provided all the documents requested of you. Remember, the casino might have a pending period that needs to be added to the reflection time. You also need to adhere to its rules. If the payment was made by someone else into your casino account, your wins might get voided under the AML Law. If the withdrawal has been approved, but you haven’t received it in the estimated time, you need to contact the casino.
Hopefully, you have chosen one with a 24/7 Live Chat so you can reach them at any time. If not, you can send the casino an email or contact them during operating hours. Send the casino all the proof you have of the confirmation of the withdrawal and the documents you submitted. Explain the problem clearly and logically, and a customer support representative will try to assist.
Keep all the communication you receive from customer support as you might need it as proof of contact. If you are using the Live Chat feature, take screenshots of the communication or mark the emails you send to and receive from the casino. Keeping the lines of communication will allow you to get to the bottom of problems with the payment through the casino’s channels. You are within your rights to ask for a supervisor if you feel the issue isn’t resolved.
There are a few options available if customer support is ineffective and you realize that you might not receive a payout. There are third-party sites out there that assist in keeping casinos true to their word. Bad reviews and reports can be devastating to a casino’s client base because news online travels fast. There are sites where you can leave reviews on your experience with specific online casinos, but there are also websites that will assist with your dispute and even contact the casino on your behalf. There is evidence that this has been effective, and people have been reimbursed.
Your last course of action is to contact the authority under which the casino is licensed. The regulatory authority might not be able to get you the money that is owed, but they keep track of complaints. The casino will lose its license if it can be proved that the payout was refused for no reason.