CasinoChan is another casino added to the ever-growing portfolio of casinos managed by Dama N.V (formerly known as Direx N.V)
CasinoChan is the meeting point of traditional online casino games and the bitcoin games many players shy away from. Diama N.V has a dozen of casinos under its belt, so let’s see how ChanCasino compares to its sister sites. Read the review or watch our youtube video review.
Localised versions of CasinoChan
CasinoChan Reviews by players
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CP
Caroline P
Reviewed on 02/28/2022 at 11:59 am
Reviewed CasinoChanRated with 1 star(s)
What I liked?
F All
What I didn’t like:
I won $1,400 and even after submitting all documentation, I hadn’t heard back from them. I spoke to ‘Mark’ through their chat site, who said the money was transferred back into my casino account (though I’d requested a withdrawal and deposit into my bank account). This was B.S. I shared with him funds history. This site is clearly a scam. Avoid at all costs!!! Mark also stated the money was transferred back into my Casino account, and I had spent the money. History and personal bank account show this was a clear lie.
Mark Mon, 02/28/22 06:40:32 pm Australia/Brisbane
Hello. How may I help you?
Caroline Pxxx 06:41:55 pm
same question as before. I won and placed a deposit into my account of $1,403= I have submitted documentation, and then you told me I wasn’t owed any money. Beyond angry and have taken screen shots. February 23, 2022 11:39:11 Discarded Cashout Bank domestic withdrawal 1,409 AUD
Mark 06:42:39 pm
As i see your cashout request has been canceled on February 23, 2022 11:39:11 and the funds have been returned to your account, however, you have already played them all
You may check your history in your personal profile “history” tab – https://www.casinochan3.com/accounts/history or request a full detailed history via email: [email protected]
Caroline Pxxxx 06:43:13 pm
WTF?
Mark 06:43:31 pm
The cashout has been cancelled, because you were missing the needed documents
Caroline xxxx 06:44:20 pm
I have submitted the required documents in the last few days, and it states they are, ‘pending’
Mark 06:45:01 pm
The documents will be checked by the finance department once you make a new cashout request
The 1,409 AUD have been added to your balance once the cashout has been canceled
Caroline Pxxx 06:47:15 pm
Does this mean I lose the $1,400 I won?Even though all documents have been submitted? BTW, all of our messages are saved, and I will certainly be posting them on every Review site I find, as well as contact Australian authorites as this is all so illegal. Please show me where the $1,409 was added to my account?? It certainly was NOT added to my account!!!
Mark 06:48:44 pm
The funds have been added to your account indeed and you have played them all. You may check your history in your personal profile “history” tab – https://www.casinochan3.com/accounts/history or request a full detailed history via email: [email protected]
You have submitted the needed documents only after your cashout has been canceled
Caroline Pxxx 06:49:48 pm
Arrived 23/2 Hi Caroline Pxxx!
We received your request to withdraw 1,409 AUD.
Please note that processing the request might take some time depending on the payment method selected.
Yes, check my history, I depostited more money from my account after winning and withdrawing the #
$1,400
February 24, 2022 10:28:52 Accepted Deposit Credit Card 50 AUD
February 24, 2022 10:06:11 Accepted Deposit Credit Card 125 AUD
February 24, 2022 09:59:46 Accepted Deposit Credit Card 125 AUD
February 24, 2022 09:51:15 Accepted Deposit Credit Card 75 AUD
February 23, 2022 11:51:52 Accepted Deposit Credit Card 125 AUD
February 23, 2022 11:16:28 Accepted Deposit Credit Card 250 AUD
February 23, 2022 11:39:11 Discarded Cashout Bank domestic withdrawal 1,409 AUD
Mark 06:52:54 pm
Please request a full detailed history via email: [email protected]
Caroline Pxxxx 06:53:14 pm
Please let me talk to a Manager right now, I’m feeling very upset
Mark 06:55:05 pm
Unfortunately my manager does not accept chats
Caroline Pxxx 06:55:08 pm
Recieved 23/2 Hi Caroline xxxxx
Your withdrawal request has been canceled.
KYC Verification Required.
Reason of decline: “You need to verify your account first. Please, submit documents for account verification.”
To find out the details, please contact our support service.
Mark, if you look closely at my history, you will clearly see that the money was not put back in my account.
No brainer.
Mark 06:56:27 pm
The funds have been put to your casino account, not bank account THIS WAS CLEARLY PROVEN TO MARK TO BE INCORRECT- HE HAD THAT INFORMATION AT HIS FINGERTIPS.
Caroline Pxx 06:57:37 pm
Please show me a snap showing this info. Please also consider, I may be right. I’ve sent you a copy of my history, which clearly shows this is incorrect.
Mark 06:59:31 pm
Due to our license regulations, we can’t send you any pictures in chat. Please request a full detailed history via email: [email protected]
Caroline Pxxx 06:59:31 pm
When I share this transcript on every site I can find, I have a very strong feeling your company will lose a lot of future clients. People need to be warned about Casino Chan, and I have clear evidence.
Mark 07:00:17 pm
It is very unfortunate that you have this negative experience, however, you are free to do as you wish.
Caroline Pxxx 07:01:08 pm
Mark, I’m finishing this chat now. Transcript has been saved, and being shared on every site I can find. This is obviously not a professional business, and I hope I can warn enough people to avoid this ‘Scam Site’. The monies won certainly weren’t transferred into my casino account, or as requested, bank account. AVOID THIS CASINO CHAN SCAM!!!
S
Sha
Reviewed on 09/21/2021 at 8:29 am
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Nothing
What I didn’t like:
I had free bonus bets and won 20000 aud only to have it confiscated for no reason they make up all these terms and conditions to not suddenly pay. They very happy to take money but will not give your winnings. The vip called me a gambling addict yet gives me a bonus each week to keep me going back. If we could all get neosurf the banks and get this scam closed down. They are dangerous and have ruined my mental health. I pray they get shut down now
nm
nigel moore
Reviewed on 09/14/2021 at 4:04 pm
Reviewed CasinoChanRated with 1 star(s)
What I didn’t like:
Won with my money, no bonus. documentation requirements keep changing or where not approved, then they tell me I deposited 100, I deposited 250. Sent them the transaction history from there site. they insist its 100 and i have to prove that deposit. And should request a transaction history. They are scamming no question. SCAM.
C
Carey
Reviewed on 08/31/2021 at 11:47 pm
Reviewed CasinoChanRated with 1 star(s)
What I didn’t like:
I wish I could post attachment here. Won for the first time after playing for about a year without luck . Finally but they are doing everything possible with the absolute worst excuses ( don’t accept PDF or downloads as proof of document ) . They have canceled my withdrawal 8 times so far . So fighting to get my winnings . Bad bad choice to be involved with this casino . Anyone know how to escalate this or if their legal jurisdictions one may look into ?
TD
Terry Ducharme
Reviewed on 08/24/2021 at 5:24 pm
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Games
What I didn’t like:
I have tried to make a withdrawal but they always say rejected, I can’t get a hold of live chat, why does it always reject. Is it because nobody working? Please someone help, I played in good faith, is it a scam?
A
Anna
Reviewed on 07/30/2021 at 9:01 am
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Nothing
What I didn’t like:
BIGGEST WASTE OF TIME, EFFORT AND MONEY. BEWARE!
I only registered with them last night because the welcome bonus looked awesome. Come today I finally make my first deposit, typed in BERLIN and surprise surprise no bonus. Contacted support, they tell me I have other accounts with them so can’t have any bonus. I only have 1 account. Alot of back and forth emails between us. The pricks won’t back down, so I tell them to reverse my deposit back to me. It’s only $25 and they won’t, their t&c’s won’t allow it bla bla bla. Eventually I played my little deposit and deleted all my pending documents and phone number from my profile.
So turns out duplicate accounts don’t have to be yours. They could be a friend, family member or even a neighbour that’s used there account while connected to your internet. Absolutely pathetic.
The support team today we’re really rude and arrogant and were no help at all.
Casinochan literally scammed me for a measly $25!
DO NOT GO WITH THIS CASINO, ITS THE WORST EVER. YOU’VE BEEN WARNED.
TO
Tracey Olson
Reviewed on 04/27/2021 at 3:18 pm
Reviewed CasinoChanRated with 1 star(s)
What I didn’t like:
My first time ‘winning’ I wanted to do a withdrawal of $300. But to do a bank transfer the minimum was $500. I succeeded in getting it to that amount.. It took days of jumping through hoops to finally get it approved. The ‘documentation’ they required was ridiculous. I’m now in the process of trying to do another withdrawal. This time they want my credit card documentation! WTH for? I’ve requested another bank transfer! They already have that approved documentation! 5 times they cancelled my request. I gave in and uploaded my CC info with my code on the bank blacked out. They Finally approved it. Now we will see how many days it takes for the funds to be transferred to my account.
K
Kelly
Reviewed on 03/31/2021 at 7:24 am
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Nothing
What I didn’t like:
Stole my money. Stay away you will regret it. Said i won $3000 then took it off me.
S
Sally
Reviewed on 02/11/2021 at 10:49 pm
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Absolute scam! They lure you in with bonuses but then confiscate your winnings for all sorts of bullshit reasons which are hidden in the T&Cs then when you get past all that and have some actual winnings you want to withdraw they ask for a whole heap of information to verify your account and then still come up with bullshit reasons not to pay. Scammers and theives!! Avoid like the plague
E
Em
Reviewed on 01/08/2021 at 12:47 pm
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Nothing!!!
What I didn’t like:
Absolute scammers! Continuously cancelled my withdrawal to ‘other’ reason. Asked what ‘other’ reason was.. just kept getting run around do not waste your time or money on these scums!!!!!!
P
Phillip
Reviewed on 12/19/2020 at 2:23 am
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Shit customer support and horrible terms and conditions. Rip offs and extortionists at the least
DS
Donna Shields
Reviewed on 12/09/2020 at 4:36 am
Reviewed CasinoChanRated with 1 star(s)
What I liked?
I won $1000 on my own money and lodged all documents of proof and received my payout in my bank within 48 hrs and when I contacted them through email I received reply within a couple of hours and I am happy with all correspondence I have had w i th them they have been very helpful thank
Ms
Mya smith
Reviewed on 02/26/2021 at 12:05 am
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Hi Donna I went to withdraw my money and it said I needed to provide more documents could u tell me what u needed to provide to receive your payout.
MC
Maria Cosgrove
Reviewed on 03/28/2021 at 4:56 am
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Well must have been a fluke, after giving them everything I have re information, still tell me not enough, and won't pay out my winnings, first ti e I HAVE PLAYED ONLINE AND THE LAST, VERY DODGY
J
James
Reviewed on 04/02/2021 at 10:05 am
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Hey Maria, did they originally say that your withdrawal has been approved?
R
Rachid
Reviewed on 08/10/2020 at 9:32 pm
Reviewed CasinoChanRated with 1 star(s)
What I liked?
The web design, the games, the customer support very efficient and friendly. The VIP manager that you can contact at any time. The time to cash-out very fast sometime the same day. Really good Casino one of the best I played with very Affordable bonus. Thanks Casinochan
What I didn’t like:
No complaint at all. All good at this stage.
ESJ
Eduardo San Juan
Reviewed on 08/07/2020 at 4:29 am
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Nothing
What I didn’t like:
Its a Rip off, made two deposits, entered their BERLIN promocode and it didnt automatically update on my wallet.. Ask them thru live chat, said that i did not enter it.. So my fault now? Why dont you automatically send it on the customers wallet directly.. CLASSIC CASINO IS BETTER, dont trust this online gaming.. Good thing i didnt put thousands of dollars.. Not my lost..
S
Sid
Reviewed on 07/16/2020 at 7:44 pm
Reviewed CasinoChanRated with 1 star(s)
What I liked?
This site is a scam
What I didn’t like:
Be careful this site CASINOCHAN is fully scam, they accept deposit in any form but They confiscate your winning. They don’t pay your winning unless you provide them all your personal ID. BEWARE THIS SHIT IS A SCAM OPERATING FROM CYPRUS.
E
Em
Reviewed on 01/08/2021 at 12:49 pm
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Do you know how to delete account? They have all my personal info!!!
C
Colin
Reviewed on 06/12/2020 at 7:44 pm
Reviewed CasinoChanRated with 1 star(s)
What I didn’t like:
These guys are gangsters. They confiscated my winnings because I exceeded a 5 euro bet while using bonus funds. I argued that the bonus period was over and I had since made a lodgement. They confiscated the money without any recourse from me. Just a generated email basically saying you breached terms and conditions. I spoke to customer services who basically said it was the finance department and hard luck, thats what they do.
So in summation if you are lucky enough to win, you won’t get your money anyway.
Jb
Josh burns
Reviewed on 06/10/2020 at 7:50 pm
Reviewed CasinoChanRated with 1 star(s)
What I liked?
This is a SCAM 100 % THEY WILL SCREW YOU OVER AND NOT GIVE YOU THE BONUSES THEY OFFER .
What I didn’t like:
I DISLIKE THE FACT THAT THEY OFFER YOU A BONUS BUT DONT GIVE IT TO YOU.. when you ask where is my bonus they say to bad it happens some times and theres nothing they can do , but maybe give you a few free spins, so let’s say you put the 250 down you expect to have 500 to play plus 30bfree spins , you eont get it unless your maybe a lucky one that there machine doesn’t fuck up. Go to jackpot city spin city ir any other online site if you dont want to be screwed over , what a bs scam
ESJ
Eduardo San Juan
Reviewed on 08/07/2020 at 4:34 am
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Yup.. I agreed... I did enter their promo code twice and when I asked.. They said, it was my fault.. Fking retards.. Sorry.. Not my loose, i was about to put thousands of dollars. But sorry.. Not gonna happen. Lots of BS
A
Amy
Reviewed on 05/12/2020 at 7:27 am
Reviewed CasinoChanRated with 1 star(s)
What I didn’t like:
I have had the same trouble they are holding my money from them can not contact anyone there it’s the biggest bullshit
T
Tracey
Reviewed on 05/10/2020 at 4:44 pm
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Nothing
What I didn’t like:
I dislike that I won fair and square and casino chan refuses to release my money, so they basically are stealing my winnings with a multitude of excuses. They have made it impossible for me to withdraw what is rightfully mine by blocking out every option of how to withdraw. They are also one of the rudest casinos I have ever had the displeasure of playing at.every other casino on line has even excellent and they have never stolen someone’s winnings.also they refuse to get back to you. Absolutely the worst casino online. There name should rightfully be casinoscam.com I will post every possible outlet I can find about how bad they are and I will also post proof of pictures from there site of my actual account from my sign up my history how many times I tried to withdraw all my chats and proof of documents sent to them many times and also there responses to me. Worst casino ever. Liars cheats nothing more. Bad people
T
Tracey
Reviewed on 05/08/2020 at 10:55 pm
Reviewed CasinoChanRated with 1 star(s)
What I didn’t like:
Won on my own money, no bonus yet can not get my money out no matter how I try and they will not help me.
SM
Scott M
Reviewed on 04/25/2020 at 4:56 am
Reviewed CasinoChanRated with 1 star(s)
What I liked?
Large game selection
What I didn’t like:
Stole my money basically. Hidden in the T&C there is a max bet you can make when clearing bonus. Took all my winnings when i went to cash out after clearing bonus. Then when i went to cash out my $250 deposit i couldnt as min cashout is $500.
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