Another staple of Dama N.V. casinos is the multitude of payment options they provide. Here, you can choose from Visa, Mastercard, Maestro, Skrill, Neteller, Neosurf, EcoPayz, Paysafecard, MiFInity, Much Better, Sticpay, and Bank Transfer for deposits. Bitcoin is also available as a crypto option. The minimum for all services is €20, and there are no processing fees or waiting times. The website supports several currencies for payment processing, including EUR, USD, AUD, CAD, NZD, RUB, NOK, PLN, JPY, and BTC.
Meanwhile, for withdrawals, you can use Visa, Mastercard, Maestro, Skrill, Neteller, Neosurf, EcoPayz, MiFinity, MuchBetter, Sticpay, Bank Transfer, and Bitcoin. Once again, the minimum transaction is €20. However, there is a maximum per transaction of €4,000. Additionally, there are weekly and monthly caps set at €7,500 and €15,000, respectively. While processing is usually free, withdrawals can take up to 3 business days to go through. The casino also has a 3x wagering requirement on all deposited funds, which is higher than the usual 1x.
Like all Dama N.V. casinos, this one operates under a Curacao eGaming Authority license. This leaves much to be desired, as the regulator does not have the best track record when it comes to customer protection. For one, its lax requirements and guidelines, coupled with poor oversight, allow licensees to set unfair terms with little to no chance of repercussion. Furthermore, the island authority is known for not getting involved in instances where casinos have delayed or refused to pay out winnings. This means that you will be playing with a certain amount of risk, as the regular safeguards and assurances brought by such regulators will be absent here.
Customer assistance on QueenSpins is provided via email and online chat, both of which are available 24/7. The chat function can be found at the bottom-right corner of your screen as a collapsible bubble. There, you will be connected with a support agent within minutes and receive assistance with any issues you might be experiencing.