Casino Joy supports the following deposit and withdrawal methods:
Deposit methods at Casino Joy
If you are planning to use “unpopular” payment options such as Bitcoin, you’d better look somewhere else. Casino Joy accepts only mainstream payment methods such as a debit/ credit card or an e-wallet. Some of the available payment methods are VISA, MasterCard, Maestro, as well as e-wallets such as Neteller, Skrill, Euteller, EcopayZ. Trustly, SOFORT banking, Boku, zimpler, and entercash are also allowed.
Most deposits are instant, except for the bank transfer where it may take up to three days to have the amount credited to your casino account.
Minimum and Maximum Deposits
The minimum deposit Casino Joy accepts is 10EUR or the equivalent in your currency. The maximum amount you can deposit at once is 5000EUR.
*Please note that depending on your location, some of the payment methods above might not be available.
Cash Out, Limits, and Payout Times
Once you verify your identity and send Casino Joy the necessary documents, you can go ahead and initiate a withdrawal. It is essential to know that have to cash out your winnings via the same payment method you used for making a deposit. As stated in Casino Joy’s terms and conditions, the maximum amount you can withdraw is 5500EUR per week or 22,000EUR per month (No withdrawal limits for UK players). Withdrawals to e-wallets are instant, but withdrawals to credit cards take a few days.
*Please note that depending on your country of residence, you might stumble upon issues related to MasterCard withdrawals.
Think twice before you set your primary currency during registration because it cannot be changed at a later stage. Casino Joy does not accept GBP unless you are based in the United Kingdom. The other supported currencies are USD, NOK, SEK, BGN, HUF, EUR, CHF, ZAR, RUB, NYZ, RON, PEN, UAH, CNY, TRY, MXN, HRK, GEL, DKK, PLN. It is a bit baffling how Casino Joy accepts UAH and DKK currencies with Ukraine and Denmark being in the list of restricted countries, but we have what we have.
*Casino Joy does not have any fees for deposits and withdrawals, but your bank might impose such.
Update: As of April 14th, 2020, the UKGC prohibited the use of credit cards for online casino deposits as well as the credit card gambling through e-wallets. Still, UK-based players have plenty of other options available, including VISA/ Mastercard debit cards and prepaid cards.
Exposing personal and banking details online can easily get you in trouble, no matter if you purchase goods or make a casino deposit. In this respect, Casino Joy has taken the necessary measures to ensure that players’ sensitive information is protected. Casino Joy has a valid SSL certificate, meaning that all your transactions are safely processed. That being said, there is never an absolute guarantee that you will not fall a victim to a fraud attack, so you are advised to change your password on a regular basis and never use public WiFi to access your account.
Casino Joy Licensing and Restricted Regions
Casino Joy’s owner, Genesis Global Limited, holds a license, issued by the Malta Gaming Authority. To be able to operate in the UK, the casino is also licensed by the UK Gambling Commission. For non-UK players, the games developed by Microgaming, NYX Gaming, Evolution Gaming, QuickSpin, Yggdrasil, Play’n’Go, are regulated by the government of Curacao.
The online gambling legislation has long been a hot potato in many jurisdictions. Although some countries have gone the extra mile to allow their residents to play online, there are still regions where online gambling is prohibited. You will not be able to place a wager at Casino Joy if you reside in the restricted regions listed bellow.
* Please note that due to the complicated legislative procedures, there might be other countries where online gambling is prohibited
If you are a Casino Joy player and you face a problem related to a troublesome deposit, withdrawal, unclaimed bonus or anything else, you can reach the customer support agents via live chat, phone or email. Your question will be answered in a competent and friendly manner.
There are different phone numbers for UK and non-UK residents. Depending on the issue you have, you can also send the customer support an email. All Casino Joy contact information is found in the top right corner of your screen.