Depending on your country of residence, you may have different deposit and withdrawal options available in your cashier page. The country-specific ones include iDebit, Instadebit, SOFORT, giropay, entercash, EasyEFT, or boku. Regardless of your location, you should be able to make deposits and withdrawals via VISA, MasterCard, Maestro, Neteller, Skrill, Paysafe, ecopayZ, and entropay. The minimum deposit is £10 and the maximum is £5000 per transaction for most payment methods bar boku, paysafe, and ecopayZ.
Your withdrawals should be processed via the same payment method you used for depositing. In case you use a prepaid card, or for one reason or another, you cannot withdraw your winnings via the same payment method, you will probably have to go with a bank transfer. The minimum amount you can cash out is 10EUR (There is no withdrawal limits for UK players), and the maximum is 5000EUR per transaction, no more than 5500EUR per week, and maximum 22,000EUR per month.
Deposits are instant, but withdrawals may take up to 3 business days, depending on the payment method chosen.
Casino Cruise does not charge transaction processing fees, but your bank might do so.
Casino cruise accepts deposits and withdrawals in many currencies, so you do not have to pay a currency conversion fee: AED, BHD, GBP, BGN, CAD, CNH, HRK, CZK, DKK, EUR, GEL, KWD, MXN, NZD, NGN, NOK, PEN, PLN, QR, RON, RUB, SAR, ZAR, SEK, TRY, USD, VEF.
Update: As of April 14th, 2020, the UKGC prohibited the use of credit cards for online casino deposits as well as the credit card gambling through e-wallets. Still, UK-based players have plenty of other options available, including VISA/ Mastercard debit cards and prepaid cards.
Genesis Global Limited holds a license issued by the Malta Gaming Authority. However, this license does not give it permission to operate on the UK gambling market. For the purpose, Casino Cruise obtained yet another license, issued by the United Kingdom Gambling Commission. These two licenses alone are a strong indication that you should not encounter any obstacles related to delayed withdrawals, unpaid winnings, biased games, or any other feature typical of scam casinos with offshore licenses.
Sad as it may seem, there is a list of countries where Casino Cruise does not operate. These countries include the United States of America and its territories, France and its territories, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia, Greece.
However, you are advised to get in touch with the customer support before making a deposit, just to make sure Casino Cruise accepts residents of your country.
Players can get in touch with the customer support team via email, phone and live chat. Customer care agents are available between 9am and 1am GMT via the live chat. It is a bit of a nuisance that such a popular casino does not offer customer support round the clock. If you happen to have an issue beyond the working hours, you can still try to find an answer at the extensive FAQ section containing detailed explanations of the general questions.
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