Casino Lab supports the following deposit and withdrawal methods:
Casino Lab accepts a wide range of payment methods including common ones such as Visa, MasterCard, paysafe, Skrill, Neteller, ecopayZ, and country-specific ones such as sofort, boku, Euteller, Jeton.
The minimum deposit is €10. The maximum deposit is in the range €1900-€2300 per transaction.
The minimum withdrawal is €10. Withdrawals are processed within 72 hours of placing a withdrawal request. A 2% fee (bit no less than €1) applies to all withdrawals. Also, if you decide to close your account, a 3% fee is deducted from your balance.
The withdrawal fees are a nuisance indeed, but keeping in mind the low volume of withdrawal-related complaints we receive from Genesis’ customers, you can at least be sure that you will receive your winnings on time and in full.
Genesis Global is a company operating under a MGA license, which means that it has gone through rigorous checking procedures prior to being awarded a license. Genesis also holds a UKGC license.
You can get in touch with customer support via phone, email and live chat, but the live chat option is available to registered players only.
Casino Lab Reviews by players
Rate Casino Lab and write a review
GP
Greg Paterson
Reviewed on 01/04/2023 at 12:29 am
Reviewed Casino LabRated with 1 star(s)
What I didn’t like:
Withdrew my money on 27th November 2022 and still not received it, no one replying to my emails, can’t call doesn’t let me or live chat doesn’t let me. Company now closed and still not received my winnings.
M
Michael
Reviewed on 12/16/2020 at 8:51 pm
Reviewed Casino LabRated with 1 star(s)
What I didn’t like:
So far i am waiting over 24 hours for a reply to my email. I have no option to withdraw with bank transfer and i have to email to try and get this. No matter what options i chose in the live chat you only get a bot then you get lead to a message saying to email them. So there is basically no live chat option for me? Also when i sent my email i got an automatic reply saying not to send multiple emails because this will put my further down in the the que. For me so far the help from support is very lazy and it is fustrating.
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