Casino Lab supports the following deposit and withdrawal methods:
Casino Lab accepts a wide range of payment methods including common ones such as Visa, MasterCard, paysafe, Skrill, Neteller, ecopayZ, and country-specific ones such as sofort, boku, Euteller, Jeton.
The minimum deposit is €10. The maximum deposit is in the range €1900-€2300 per transaction.
The minimum withdrawal is €10. Withdrawals are processed within 72 hours of placing a withdrawal request. A 2% fee (bit no less than €1) applies to all withdrawals. Also, if you decide to close your account, a 3% fee is deducted from your balance.
The withdrawal fees are a nuisance indeed, but keeping in mind the low volume of withdrawal-related complaints we receive from Genesis’ customers, you can at least be sure that you will receive your winnings on time and in full.
Genesis Global is a company operating under a MGA license, which means that it has gone through rigorous checking procedures prior to being awarded a license. Genesis also holds a UKGC license, but it was suspended in summer 2020. At the time of writing, the Genesis-run casinos are inaccessible for UK players. Please drop a commend if the suspension has been lifted before we managed to update Genesis’ licensing situation.
You can get in touch with customer support via phone, email and live chat, but the live chat option is available to registered players only.