Casino Lab is one of the recent ambitious project of Genesis Global – a company running a dozen of online casino brands that have been going from strength to strength since their launch. Now, Genesis decided to open a “lab” where every player can make their own magical potion of entertainment and solid profits. Casino Lab is a no account casino for Finnish players and a fully-fledged casino in all other countries.
Players from USA Not Accepted
Casino Lab Review
Average 5.2/10
1500+
Slots & table games
€10
minimum deposit
€10
minimum withdraw
Why not recommended
- 2% withdrawal fee
welcome bonus
€1500 + 300 Free Spins
Deposit Methods
Languages
Currencies
Pros
- Licensed and regulated
- Diverse range of games
Cons
- 2% withdrawal fee
Casino Lab - Video Review
Casino Lab Review
Today’s bonus
WELCOME BONUS
€1500 + 300 Free Spins
Welcome Bonus Package, Weekly Bonuses, and more
More often than not, the promotions are what makes bonus chasers open an account at a new casino or hit the close button. So, let’s see what is up for grabs at Casino Lab.
New players are eligible for receiving a welcome bonus package of up to €1500 + 300 free spins on Reactoonz. The bonuses are granted upon the first four deposits they make. Each of the four bonuses comes with a 40x wagering requirement and a €10 qualifying deposit.
Please note that Skrill and Neteller depositors are not eligible for claiming the offer.
There is also a separate 100% match deposit bonus with similar wagering requirements. The other bonuses players can claim are a weekly bonus for players who have made at least one €20 deposit during the last 7 days, and a 25% monthly bonus of up to €100.
The casino also has a VIP “lab” where you get exclusive bonuses.
Game Selection
Live casino, jackpots, video slots, live roulette, classic slots, must fall jackpots, roulette, blackjack, and table games are some of the game categories. Regardless of the genre you prefer, you will have a great range of games to choose from. What’s more, slots and table games are playable in demo mode even if you are yet to open an account, so you can easily check if it is worth it to place a real money bet on a certain game. Keep in mind that the progress you make while playing in practice mode is not carried over to the real money mode.
1500+
Total Games
1300+
Mobile Games
20+
Live Games
Slots to try for a demo play or real money at Casino Lab
Game Suppliers
Microgaming, Play’n GO, Evolution, BTG, Gamomat, and Push Gaming are some of the game studios the casino works with. Each game studio operates under a different license, and that’s the reason why the games of certain providers are not accessible for players from your country.
Deposits and Withdrawals
Casino Lab supports the following deposit and withdrawal methods:
Casino Lab Deposit Methods Table
| Payment metdod | Fee | Processing time | Minimum transaction | Maximum transaction |
 Bank transfer | Free | Instant | €10 | €5000 |
 boku | Free | Instant | €10 | €5000 |
 ecopayZ | Free | Instant | €10 | €1000 |
 Maestro | Free | Instant | €10 | €5000 |
 MasterCard | Free | Instant | €10 | €5000 |
 Neteller | Free | Instant | €10 | €5000 |
 Paysafe | Free | Instant | €10 | €5000 |
 Skrill | Free | Instant | €10 | €5000 |
 Sofortuberweisung | Free | Instant | €10 | €5000 |
 Visa | Free | Instant | €10 | €5000 |
Casino Lab Withdraw Methods Table
| Payment metdod | Fee | Processing time | Minimum transaction | Maximum transaction |
| Bank transfer | Free | 0-72 Hours | €10 | €2300 |
| boku | Free | 0-72 Hours | €10 | €2300 |
| ecopayZ | Free | Instant | €10 | €2300 |
| Maestro | Free | 0-72 Hours | €10 | €2300 |
| MasterCard | Free | 0-72 Hours | €10 | €2300 |
| Neteller | Free | Instant | €10 | €2300 |
| Paysafe | Free | 0-72 Hours | €10 | €2300 |
| Skrill | Free | Instant | €10 | €2300 |
| Sofortuberweisung | Free | 0-72 Hours | €10 | €2300 |
| Visa | Free | 0-72 Hours | €10 | €2300 |
Casino Lab accepts a wide range of payment methods including common ones such as Visa, MasterCard, paysafe, Skrill, Neteller, ecopayZ, and country-specific ones such as sofort, boku, Euteller, Jeton.
The minimum deposit is €10. The maximum deposit is in the range €1900-€2300 per transaction.
The minimum withdrawal is €10. Withdrawals are processed within 72 hours of placing a withdrawal request. A 2% fee (bit no less than €1) applies to all withdrawals. Also, if you decide to close your account, a 3% fee is deducted from your balance.
The withdrawal fees are a nuisance indeed, but keeping in mind the low volume of withdrawal-related complaints we receive from Genesis’ customers, you can at least be sure that you will receive your winnings on time and in full.
RTP 83%
Depending on game played
Minimum Deposit €10
* Depending on currency
Minimum withdraw €10
Fair enough
Payout time up to 3 business days
Might vary for some payment methods
Payment score 7.9
Very Good!
Deposit Methods
Withdraw Methods
Apple Pay, Bank transfer, boku, ecopayZ, eZeeWallet, Maestro, MasterCard, MuchBetter, Neosurf, Neteller, Paysafe, Skrill, Sofortuberweisung, Visa
Currencies
Security and Licensing
Genesis Global is a company operating under a MGA license, which means that it has gone through rigorous checking procedures prior to being awarded a license. Genesis also holds a UKGC license.
Online since 2020
3+ years online
Owner Genesis Global Ltd.
Verified
Certified by MGA, UKGC
MGA
Operates in 20+
Countries
Trust Score 9.2 / 10
Excellent
Casino Lab is not available in USA
Restricted Countries
Australia , Belgium , Bulgaria , Czech Rep. , Denmark , Estonia , France , French Southern Territories , Germany , Guadeloupe (French) , Guam (USA) , Hungary , Iran , Israel , Martinique (French) , Netherlands , Netherlands Antilles , New Caledonia (French) , Poland , Polynesia (French) , Portugal , Reunion (French) , Saudi Arabia , Slovakia , Slovenia , Spain , Sweden , Switzerland , Turkey , Ukraine , USA , USA Minor Outlying Islands , Virgin Islands (USA) , Caribbean Netherlands , French Guiana , Belguim , Saint Martin (French part)
Casino Lab is open to these countries:
Available
Other casinos owned by Genesis Global Limited
Customer Support
You can get in touch with customer support via phone, email and live chat, but the live chat option is available to registered players only.
Online Chat 24/7
Email support 24/7
Phone support
Support rating 7.8
Very Good!
Languages 1 English
Layout and Navigation
Casino Lab has a cartoonish design with all essential information found at the top left corner of your screen. If you scroll all the way down to the bottom of the main page, you will find licensing information as well as general terms and bonus policy information. To cut a long story short, the layout is user-friendly and it should not take more than a few moments to figure out how to find a certain game or a piece of information.
Mobile Casino
The games are perfectly optimised for a seamless gameplay on the go. You need either an unlimited mobile data plan or a strong WiFi signal nearby. Although thee mobile version may offer fewer titles compared to the desktop version, you may rest assured you will still have a vast number of available titles.
The bottom line
Casino Lab is a promising new casino that ticks all the right boxes in terms of security, game variety, payment methods’ availability, and bonus offers and it goes straight to our best new online casinos’ list.
About the author
Pettie Iv / Head of content
Pettie is really passionate about delivering the best reviews in an easy to understand language & way.
Casino Lab FAQ
It is most certainly not. Casino Lab operates under the umbrella of a company that is a household name in the industry and we have no hesitation in recommending it to our readers. Still, if you have any concerns, feel free to pick a casino that best fits your needs.
New players are eligible for claiming a welcome bonus package of up to €1500 and 300 free spins for the first four deposits they make. If they like the atmosphere at the “laboratory”, they might take advantage of the other bonuses that are up for grabs.
You can play a diverse range of slots, must fall jackpots, table games, and live casino games.
Yes, there is a diverse range of titles compatible with Android and iOS devices.
Even though there is not an obstacle preventing you from accessing the site using third party software, the usage of a proxy might become a reason for account closure.
Verification Documents at Casino Lab
Casino Lab is a MGA and UKGC licensee meaning they take the identity verification procedure very seriously. Before your first withdrawal, you will be required to send the following documents:
Valid copy of identity card – If you are a UK resident and you don’t have a valid ID, you can send a birth certificate and citizen card.
Proof of address – no older than 3 months. Some of the accepted proof of address documents are: a recent utility bill, tax bill, salary statement, bank letter, rent agreement.
Casino Lab Verification Time
All withdrawal requests are processed between 24 and 72 hours after documents’ submission.
Casino Lab VIP Program
There is no information in the T&C regarding the VIP program, but as confirmed by the customer support agent, if you are an active player, they might invite you to join the VIP club.
Casino Lab Withdrawal Limits
The maximum amount you can cash out is $5,500 per week and $22,000 per month, but if you win a progressive jackpot, the amount will be paid in full. Also, if you gain a VIP status, you will have higher withdrawal limits.
Once again, we remind you that a 10% withdrawal fee incurs (in addition to the 2% fee) for withdrawal of funds that have not been put into play.
Casino Lab Problems
Casino Lab is a Genesis brand and as such, it should be deemed reliable and safe. On the downside, it does not offer the abundant game selection of the other Genesis casinos. The bonus offers for active players can also be improved. As a matter of fact, the casino does not offer anything beyond the welcome bonus package, except for a VIP program you might eventually join. In a nutshell, it is up to you to decide if the advantages outweigh the disadvantages or vise versa.
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Casino Lab Reviews by players
Rate Casino Lab and write a review
GP
Greg Paterson
Reviewed on 01/04/2023 at 12:29 am
Reviewed Casino LabRated with 1 star(s)
What I didn’t like:
Withdrew my money on 27th November 2022 and still not received it, no one replying to my emails, can’t call doesn’t let me or live chat doesn’t let me. Company now closed and still not received my winnings.
M
Michael
Reviewed on 12/16/2020 at 8:51 pm
Reviewed Casino LabRated with 1 star(s)
What I didn’t like:
So far i am waiting over 24 hours for a reply to my email. I have no option to withdraw with bank transfer and i have to email to try and get this. No matter what options i chose in the live chat you only get a bot then you get lead to a message saying to email them. So there is basically no live chat option for me? Also when i sent my email i got an automatic reply saying not to send multiple emails because this will put my further down in the the que. For me so far the help from support is very lazy and it is fustrating.