Mega Riches Casino works with a variety of online payments and that’s probably its biggest advantage when it comes to the banking options. All registered players can choose from a set of popular e-wallets such as PayPal, Skrill, Neteller, EcoPayz, MuchBetter, Paysafecard, Neosurf, and Cash2Code, to name some. This way you can benefit from the fast execution and security of these transactions without worrying about the safety of your data.
Other than that, all fans of traditional payment methods will be happy to know that credit/debit cards like Visa and Mastercard are also available, as well as bank transfers. This is another risk-free way to top-up your balance or perform payouts. The strong point of these payments is that even if you experience any type of problem or even fraud (even though that’s highly improbable here) you can always turn to the bank and file a complaint.
In addition to that, pay attention that no cryptocurrencies are available at Mega Riches Casino which may be a bit of a letdown for some players. Given the fact that these types of payments are one of the most popular and preferred options nowadays we are rather surprised that this house doesn’t support them. Nevertheless, the rest of the available banking options are still varied enough so we believe they will suit your needs.
Before proceeding however, there are two main facts that you need to keep in mind:
First of all, pay attention that no deposits are allowed until you complete the verification procedure. In order to do so, go to your account and upload the necessary documents. After the support team reviews and confirms them, you will be able to top-up your balance.
Furthermore, also note that the exact list of payments may vary according to your country of residence. This means that probably not all of the above mentioned options will be valid for your account. The negative point in this case is that you can preview the valid options only after you register and verify your account.
When it comes to the payment conditions, they seem up to standards, or at least most of them. For example, the minimum deposit is set at €10 for all payment methods and that’s even lower compared to the industry standards (around €20 to be exact).
Next, the minimum withdrawal is €20 for all options which is another gold standard for the sector. Mind however that if you wish to withdraw less than the stated amounts, a processing fee of 3.95% may apply.
In addition to that, the casino also states that upon withdrawal, any amount totalling up to €30,000, shall be transferred to your original payment method. In the event that the winning consideration exceeds €30,000, the winnings shall be necessarily paid by bank transfer. This being said, to request an amount over €30,000 you should contact customer support on [email protected].
Next, when it comes to withdrawal fees, in general the casino doesn’t charge you anything but only in certain conditions. More precisely speaking, any cash-out per 24 hours period of time is charge-free. If however you withdraw more than once in a 1 calendar day, a processing fee of € 2.50 shall apply, so keep that in mind. The good news though is that all withdrawals with normal bank wire are free of charge regardless of how many times you wish to withdraw per day.
The withdrawal times also seem to be rather quick since all payouts are said to be executed within 48 working hours. Of course you can expect your e-wallet payments to be much faster, needing around a couple of minutes to reach your account. Bank transfers and credit/debit cards on the other hand tend to be slower and require a day or two. Also keep in mind that some delays may occur due to public holidays or if additional checks are needed.
With this in mind, also note that whenever the accumulated transactions made by a player exceeds €2,000 or currency equivalent, the casino may also carry out additional due diligence checks.
Finally, prior to any withdrawals make sure to wager your deposit at least once. This is part of the Anti-Money Laundering (AML) policy that every other casino tends to implement in order to prevent fraud. In this case, if you fail to meet the rollover requirement, the casino reserves the right to charge a transaction fee, which will not exceed 3.95%.
Inactive Accounts
Remember that any account that hasn’t been logged in for 12 consecutive months shall be considered inactive. As a result, your inactive account will be charged a fee of €1 per month which is actually way lower compared to what the rest of the houses tend to ask for. To be precise, the majority of online casinos usually charge around €5 or €10 per month for inactive accounts.
Mega Riches Casino is owned by Videoslots Limited, a Malta based company, which operated under a license by the UK Gambling Commission (UKGC), number 39380. This is actually one of the most severe and tough gambling jurisdictions around the globe which can guarantee the safety of your personal data and the fairness of the services provided. Together with the Malta Gaming Authority (MGA), UKGC’s license is one of the most difficult to obtain mainly because of the multiple requirements and rules that every casino must meet. Furthermore, once being licensed, every house is also strictly supervised so any fraud or illegal activity is practically impossible. Another positive of dealing with a UKGC regulated casino is that even if you are dissatisfied by the services, you can always turn to the regulator itself and file a complaint.
With all this in mind, we definitely consider Mega Riches to be a reliable and fair online casino with a rather high safety index. The house has implemented multiple security protocols in order to safeguard your personal data such as banking details or ID information. What’s more, all games are 100% provably fair since Mega Riches uses Random Number Generators (RNG) whose main role is to ensure the genuine and unbiased result of each game.
In addition, at megariches.com all registered players can set various responsible gaming tools in order to control their gameplay. This is another essential part of eerie UKGC regulated casinos. Obviously Mega Riches has met the requirements in the best possible way. Just look at how many options you have at your disposal:
- Wager limit – you can set a limit on the amount you wager for a specific period. Once you reach the limit, you’ll receive a notification and no more further bets will be allowed until the time span expires. Furthermore, you can change or remove your wager limit – the change will automatically take place after a period of 7 days from the date of request. If you want to decrease your wager limit however, the change will take place with immediate effect.
- Loss limit – you can also set a limit on the losses You may incur within a period of time.
- Session limit – this is another great way to control your gameplay. In this case you can set a limit on the amount of time you may play and bet on the website within one session, hence a limit on how many minutes you can play before game play is interrupted. You may change or remove your time limit, but remember that the change will automatically take place after a period of 7 days from the date of request thereof. On the other hand, if you want to decrease your limit, the change will take place immediately.
- Time-out feature – this is a suitable option for all of you who need to take a slight break from gambling. To be precise, you can set a period up to 6 weeks during which time no deposits will be allowed. Once the set time expires, your account will be reactivated. In order to request the Time-out feature just go to your account and select the Lock Account function.
- Self-exclusion – You can choose to self-exclude yourself from the website for a period of 6 months, 1 year, 2 years, 3 years or 5 years. During this period, your player account cannot be reopened, nor any deposits or withdrawals will be possible. After the period has ended, you will be required to contact customer support via phone to request your self-exclusion to be lifted. After successful completion of the reactivation process, a 24-hour cooling off period from the completion of the reactivation process shall be applied prior to enabling access to your account, thereby allowing you to reconsider the activation.
Finally, at the Responsible Gaming section of the website you can also find some additional tips on how to avoid gambling problems, as well as a list of support groups and help organizations that offer practical assistance and advice in the field of gambling. Other than that, there’s also a short self-check test you can take to determine of gambling has a negative effect on you:
- Have others ever criticized your gambling?
- Do you gamble to escape from a boring or unhappy life?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you gamble alone for long periods?
- Do you stay away from work, college, or school to gamble?
- Have you ever lied to cover up the amount of money or time you spend gambling?
- Have you lied, stolen, or borrowed in order to maintain betting habits?
- Are you reluctant to spend ‘gambling money’ on anything else?
- Have you lost interest in your family, friends or pastimes due to gambling?
- After losing, do you feel that you have to try and win back the losses as soon as possible?
- If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
- Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
- Do you feel depressed or even suicidal because of your gambling?
Mega Riches has a thorough Contacts section with everything you may need in order to get in touch. As a beginning a support email is available, so you can text [email protected] and explain your issue in detail. As an alternative, you can also use its contact form which allows you to quickly send a message using the short form provided. Just enter your email, subject, and message and click Submit.
Next, a live chat is also on hand, so that’s a great option for all who seek an immediate response. The chat itself is available at the up right corner of your screen or at the Contacts section. The good part is that once you open the live chat you can actually choose between six different languages – English, Finnish, Slovenian, Spanish, Italian, and Danish. This makes the whole feature much more versatile and suitable for a diversity of players around the globe.
Another strong point happens to be the phone support, available to all players. In order to get in touch with the support team by phone however you need to fill in a form first. Just click on the link provided in the Contacts section and then select your country of residence from the drop down menu. The country code will fill in automatically, and all you have to do is to provide your phone number, email, and type in your question. The customer support will then reach out to you via phone at an appropriate time.
Finally, at the Contacts you can also find the full address of the company in case you need it.
With all of this in mind, we consider the customer support services to be rather exceptional and up to standards. Not only that the support team is on hand round the clock, but it’s also available in multiple languages, as we already pointed out. The support agents are also fully prepared to handle any gambling related issue.
Probably as one negative we would highlight the absence of any Frequently Asked Questions (FAQ), but given the variety of other support channels this seems like a minor problem.
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