High Roller Wins Casino Review

In general High Roller Wins Casino accepts a standard selection of payment methods including credit/debit cards like Visa and Mastercard, as well as online payment solutions like Giropay and Mifinity. Bank transfers are also available plus that you have the option to choose between a variety of crypto coins including Bitcoin, Tether, and Ethereum.

All of that sounds great on paper, however there is one major issue. To be exact, the deposit page is not working at all, at least at the time being, which makes any investment practically impossible. We hope that this is just a temporary slip or is due to the new-found status of the casino and is about to be fixed any time soon. Until then however, keep in mind that you won’t be able to even access the deposit page, let alone place a deposit.

Before getting to know the payment conditions in detail, here are some additional details that you should keep in mind as well:

• First of all, the range of payment methods may vary according to your country of residence.
• Moreover, note that if you deposit in cryptocurrency, you cannot request a withdrawal in fiat currency and vice versa.
• Finally, beware that USD payouts via bank transfer are not available.

The minimum deposit is set at €20 which is a standard amount for the sector.

The minimum withdrawal on the flip side is capped at €100 and that’s way higher compared to the industry standards of around €10 or a maximum of €40.

Furthermore, the maximum you can withdraw is said to be up to €5,000 per day and up to €15,000 per month. Exceptions may apply to VIP Players. What’s more, if you win more than €15,000 in a single payout, the casino reserves the right to issue payment in monthly installments of up to €15,000 until the full amount is paid. Progressive jackpot winnings however will be paid in full, regardless of withdrawal limits.

Next, the casino states that all withdrawals will be processed within 3 business days following successful KYC verification and Account approval.

No deposit or withdrawal fees are charged in general which is good news. Yet, note that in the case of deposit refunds following Account termination, the Company reserves the right to deduct a 20% administrative fee.

Finally, we remind you that all deposited real-money funds are subject to a minimum x2 wagering requirement prior to withdrawal. This is a standard requirement for the sector that aims to prevent money-laundering and fraud. In most of the cases, if you skip the rollover rule there’s around 5% or 10% administrative fee, but in this case the casino doesn’t specify the consequences.

Inactive Accounts

If Your Account remains inactive for 13 consecutive months, it will be classified as an Inactive Account. As a result a monthly Inactive Account Fee of €10 will be deducted. The good news is that you will be notified at least 14 days in advance of any such fee being applied. No fees will be charged once the balance is zero or upon Account reactivation.

High Roller Wins Casino is owned and operated by SML Saveoperations LTD, licensed and regulated by the Anjouan Gaming Authority.

This being said, the Anjouan Gaming Authority is known as the gold standard for the sector, offering secure and reliable gaming conditions to all players. In other words, you don’t have to worry about the safety of your personal data or the fairness of the games as this jurisdiction makes sure all companies adhere to the full set of requirements. Other perks include smooth and issue-free transactions and professional customer support services for example.

Other than that, you can visit the Responsible Gaming Section of the page for some extra tips on safe gambling and how to prevent gambling addiction. The casino provides a thorough list of ideas on how to protect minors as well as several links for help organizations in case you need support or even practical help.

A time-out limit and a Self-excusion are also available in order to help you keep your gambling under control and avoid gambling problems. To be precise, the Time-out limit will allow you to take a small break for a day or two for example. On the other hand, the Self-exclusion is meant for players who feel that gambling has a negative effect on them and they need a longer break. In order to request a self-exclusion just contact the support team via live chat or by email and give them a time span between 6 months and 5 years. Mind however that once being self-excluded you won’t be able to log in to your account until the timeframe expires.

Finally, there are few questions that will help you to find out whether you have problems with gambling or not:

• Do your family members often complain about your engagement with gaming?
• Do you find yourself willing to gamble while doing other things?
• Do you think gambling is a way to earn money?
• Are your thoughts and dreams connected with winning the jackpot?
• Is it boring to spend the day without gaming?

High Roller Wins claims to offer a live chat and an email support that you can rely on 24/7. Unfortunately however, the live chat is still not available, at least at the time of writing, so keep that in mind.

As for the support email, you can write to [email protected] and the support agents will try their best to get back to you within 24 hours.

This being said, the support services of this casino don’t seem to be quite up to par, at least to us. We hope that the live chat feature will be available any time soon, but until then you can count only on the email support.

In addition to that, there are still no Frequently Asked Questions (FAQ) which is yet another disappointment. Overall, the casino should certainly work on adding a well-arranged Help Center with a proper live chat and at least a couple of helpful FAQs.