HeyCasino! is a new player on the ever-evolving online gambling market, and at a first glance, it is doing everything by the book. It comes with detailed general terms, bonus policy, tempting cashback bonuses, and great game library but are there any shortcomings that may make you think twice before you open an account?
100% up to €500 First Deposit Bonus, 10% No Wager Cashback
100% Welcome Bonus of Up to €500, 10% Cashback
New players are greeted with a 100% match deposit bonus of up to €500 upon their first deposit as long as they haven’t used Skrill, Neteller or paysafe.
The qualifying deposit is the standard €20. There is a 30x wagering requirement you need to fulfill and release your bonus funds. Yes, a 30x wagering is a rarity, but before you rush to claim the bonus, we consider it relevant to mention that you have only 3 days to clear the wagering. If you do not do that, the bonus is removed from your account and your progress is lost. In comparison, most online casinos have a 14- or even 30-day bonus validity.
10% No Wager Cashback
The casino gives 10% cashback on the losses you had the previous day and the best of all is that there are no wagering requirements attached. There is a catch, though. The cashback is valid only for losses on slots. The max amount you can get back is €2000.
HeyCasino! works with a great number of big and small scale studios and the game library surely exceeds 1000 titles. As usual, slot players have the greatest variety of titles to choose from, but the range of table games, video poker, and scratchcards is also decent.
Slots and some of the table games are playable in fun mode even if you don’t have an account.
Тhe live casino section needs urgent diversification, as it hosts the modest selection of 3 games powered by Vivo, Ezugi, and Pragmatic Play.
Slots to try for a demo play or real money at HeyCasino!
Some of the game studios the casino works with are Microgaming, Play’n GO, Pragmatic Play, Red Tiger, NetEnt, iSoftBet, Elk, Reel Time Gaming, Blueprint, Wazdan, Betsoft, Quickspin, BTG, Push Gaming.
It is a nuisance that there is not a drop down menu where all game suppliers are visible. Instead, you either have to use the search bar to check if a certain game is playable at HeyCasino! or scroll down for several minutes to check all available studios.
Since the last time we visited, the casino has greatly expanded the number of supported payment processors. Regardless of the country you live in, you will be able to deposit via a convenient payment method.
When you request a withdrawal, your funds will be returned to the same payment method you used for depositing. However, you need to be aware that the casino charges a €3 fee for each withdrawal. Also, your withdrawal request will be rejected unless you played through the deposited amount at least once.
The minimum deposit is €20. The max deposit is €5000 per transaction and €15,000 per day.
The minimum withdrawal is €50, which is a bit on the higher side for casual players, especially if we take into account the 1x deposit turnover requirement.
If we assume that you deposit €20, and win €50 on your very first bet, you are not allowed to cash out until you play through the €20 you initially deposited. Then, if your balance is higher than €50, you will be allowed to request a withdrawal. If you end up with a smaller amount, you have to keep playing, which means you risk blowing off your winnings.
HeyCasino! is operated by DMG Solutions B.V – a company that holds a Curacao gambling license. Although it is not something unusual for new casinos to opt for Curacao licenses and save up from application fees, they are not as respected as the UKGC, MGA, or Spelinspectionen licensees.
Playing at a Curacao-licensed casino means that you can hardly count on any protection in an event of a dispute, unpaid winnings, bonus issues, etc. As usual, we remind our readers to be careful when doing business with an offshore licensee.
3+ years online
Owner DMG Solutions B.V.
Certified by Curacao
Trust Score4.1 / 10
HeyCasino! is not available in United States
Afghanistan, Albania, Algeria, American Samoa, Angola, Aruba, Australia, Belgium, Bulgaria, Cambodia, China, Cyprus, Denmark, Ecuador, Estonia, Ethiopia, France, Guam (USA), Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Laos, Libya, Macau, Malaysia, Malta, Moldova, Myanmar, Namibia, Netherlands, Netherlands Antilles, Nicaragua, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Philippines, Portugal, Puerto Rico, Samoa, Saudi Arabia, Singapore, Slovenia, Somalia, Spain, Sudan, Switzerland, Syria, Taiwan, Thailand, Turkey, U.K., Uganda, Ukraine, USA, USA Minor Outlying Islands, Virgin Islands (British), Virgin Islands (USA), Wallis and Futuna Islands, Yemen, Zimbabwe, Curacao, Serbia, Bonaire, Belguim
HeyCasino! is open to these countries:
You can get in touch with customer support via email or live chat. They are ready to assist you with your queries from Monday to Friday from 9:00 to 17:00 CEST.
Online Chat Mon-Fri 9:00 to 17:00 CEST
Email support 24/7
Languages4 English, German, Finnish, Norwegian
Layout and Navigation
The casino has a bit basic yet user-friendly design. All important information you might be looking for is found either on the left side of your screen or at the bottom of the main page. Overall, you should be able to find what you are looking for in a few clicks.
The games are playable on both Android and iOS-powered devices. For security reasons, we recommend you to access your casino account using mobile data instead of the public network at an airport, restaurant, mall, etc.
The bottom line
HeyCasino! is an okayish casino but we cannot recommend a new casino holding an offshore license to our readers, especially when there are so many legit casinos with years of experience. Still, we will keep an eye on its development path and update its rating if needed.
Pettie is really passionate about delivering the best reviews in an easy to understand language & way.
There are a few indications that your gameplay might not be smooth sailing.
First of all, HeyCasino! is a Curacao licensee and you should not expect the Curacao gambling authorities to take serious measures and protect your interests. Right off the bat, we cannot think of a Curacao licensee, hit with a financial penalty for violating the responsible gambling practices or AML regulations.
Also, if you are nurturing a small bankroll, the €50 min withdrawal after a 1x deposit turnover might be a bit too harsh for your liking.
You can play a vast selection of slots, table games, and video poker. The studio works with a large number of game studios, so there is no shortage of interesting titles.
You can ask the customer support for an update. You should also make sure that you haven’t abused the general terms or the bonus terms. If it turns out that the casino is making up excuses for withholding your winnings, the only thing you can do is grin and bear it. Okay, fine, you can file a complaint to the Curacao gambling authorities, but in the best-case scenario, the casino would receive a slap on the wrist.
The use of any kind of cheating software is prohibited. Still, you can try and open an account from a restricted jurisdiction but be advised that you may end up with a closed account and forfeited winnings.
Yes, the games we tested were compatible with both Android and iOS devices. Still, there might be some titles that require Flash to load.
HeyCasino! Verification Documents
To process your first withdrawal request, the casino needs you to send the following set of documents:
Copy of an ID/driver’s license/ passport
Copy of a recent utility bill with your name and address written on it
Proof of payment upon casino’s discretion
HeyCasino! Verification Time
Withdrawals are processed between 1 and 3 days after verification. You will be notified if the casino needs some more time to review your request.
Apart from Pragmatic’s Drops and Wins and other limited-time tournaments, the casino has a welcome bonus of up to €500 as well as 10% cashback on slots losses.
HeyCasino! Withdrawal Limits
The lowest amount you can cash out is €50. The max amount you can withdraw is €10,000 per week and €40,000 per month. If you want to withdraw more than €40,000, the sum will be paid out to you in several installments until the full amount is paid.
€50 minimum withdrawal. Too high for players who deposit €10 once in a while and play slots with a 0.50 bet
Bonus validity can be extended to 7 days or more
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