Cookie casino accepts the most common payment methods including Visa, MasterCard, paysafe, Trustly, Maestro, Neteller, Skrill, Rapid Transfer, Interac, iDebit, Instadebit, Ecopayz, Klarna, Neosurf, Zimpler.
The minimum deposit is €20. The minimum withdrawal is €10 except for withdrawals via bank transfer where the lowest amount you can withdraw is €500. The max withdrawal is €4000 per day, €10,000 per week, and €40,000 per month, but depending on your activity, these limits can be increased.
Everything looked fine to us until we got to the deposit rollover requirement clause. To request a withdrawal, you must play through the deposited amount 3 times. In other words, if you deposit €20, you need to keep playing until you generate a €60 turnover. Then, if the amount you end up with is equal or higher than the €10 min withdrawal, you would be able to cash out.
Although the casino accepts multiple currencies, the internal currency is EUR. So, if you are based in Norway and you have a NOK bank account, you need to request a withdrawal in EUR and pay a currency conversion fee to receive your winnings in NOK. More often than not, the currency conversion fees are pretty hefty, so if you want to withdraw €10, you will most probably end up with the equivalent of €6-7 in your currency.
Last but not least, there is a €5 fee for dormant accounts. If you have a remaining balance in your account and you haven’t logged in over the previous 12 months, you owe the respective fee that totally contradicts with the responsible gambling practices at most EU countries.
Cookie casino is owned and operated by N1 Interactive Ltd. The latter is a company that runs several other casinos all of them overseen by the Malta Gaming Authority. Therefore, Cookie and its sister sites can be deemed safe, although we recommend you to check out the terms and conditions prior to making a deposit, no wonder if a 3x or even higher deposit rollover requirement shows up.
You can get in touch with customer support via live chat or fill in the contact form available on the website.
Cookie Casino Reviews by players
Rate Cookie Casino and write a review
m
marcin
Reviewed on 07/31/2021 at 2:58 pm
Reviewed Cookie CasinoRated with 1 star(s)
What I didn’t like:
its scam for sure ! i play few months ‘ finally i win something and try to withdraw by card like i make payments but its not possible then i try with bank transfer its show me that i can withdraw 250 euro so they cancel my request and say its 500 ero minimum ,ok so i try wit trustly but they dont have my BUNQ bank lsted there , so like am saying its a BIG scam and fraud !!!!
L
Lourens
Reviewed on 09/27/2020 at 12:06 pm
Reviewed Cookie CasinoRated with 1 star(s)
What I didn’t like:
It’s a scam won 2000 euro tried to cash out and they say I breached there bonus regulations and they cancelled it
So you always lose if you win they won’t pay out
M
Michael
Reviewed on 07/16/2020 at 9:04 am
Reviewed Cookie CasinoRated with 1 star(s)
What I didn’t like:
It’s a scam. I made a huge win of 7000 euros and they accuse me of having duplicate accounts and deleted my whole win and excluded me form their page. Im warning everyone I know of to pay attention to this page. Im trying to hire a lawyer to take the case atm.
be aware of this!
C
Chris
Reviewed on 07/29/2020 at 5:02 am
Reviewed Cookie CasinoRated with 1 star(s)
What I liked?
My father is currently going through something similar with this casino. He deposited $250 CND and won another $150, tried to cash out the $400 and for the past 4 days has been stonewalled by this scam of a casino. Everytime he sends them photos or screenshots meeting every requirement listed in the email, they respond with different requirements. They are currently asking for an impossible screenshot of his banking app which contains his full name, account number and deposit transaction all in the same screenshot. His banking app doesn't show all that info on the same screen. They're just making excuses not to pay out.
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