N1 Interactive Ltd Disputes & Complaints
If you play at a casino regulated by the MGA and you come across any issues with the payout speed, or anything else, you can file a complaint report. This report can be sent directly to MGA.
However, MGA themselves suggests reaching out to the operator first. That’s because the operator will have a faster response time than MGA. However, let’s start with the first step and explain the whole process.
We must take a particular scenario as an example. Let’s say the casino is not paying out on time, or it does not pay out at all.
First, you must contact the dedicated customer support team of the casino. Most casinos nowadays accept chat messages and emails. Using the chat option will be the fastest.
Usually, chat messages get responded to within a couple of minutes. Now, communicate the issue with the customer support agent assigned to you.
If they manage to resolve the issue, then everything is good. However, if you do not see the necessary conclusion come into play, you can also reach out to the regulator – MGA.
This can happen only through the official website. On the official website, you will find a shortcut button allowing you to file a complaint.
There’s some basic information you will need to put in. You will also need to explain briefly what happened and what the issue is. This includes the casino the issue happened at.
Make sure the casino you played at is truly regulated by MGA and is not a scam. For example, you can take the license number in the description and check it on the official MGA website.
Of course, if you plan on playing in an N1 Interactive Ltd casino, then you can disregard this, as all of their casinos are regulated by MGA.
Second, you need to make sure to contact the MGA team within an appropriate timeframe. It is nowhere mentioned how long you should wait before contacting MGA. However, we suggest doing so immediately after contacting the operator (in case the issue is not resolved).
This will allow the MGA team to respond faster. This way you will also be getting your payout on time and you will see the proper resolution of the issue.
As we already mentioned, MGA will require you to provide some basic information about yourself. However, once the process begins, MGA reserves the right to ask for further personal details.
This includes photos of your passport to prove your identity, the email you use at the casino, etc.
If you wish to file a report on behalf of somebody, you must make sure to have the proper documentation beforehand. This can include a legal document with the signature of the person you will be filing a report for.
The same thing goes if you want someone else to file a report in your stead.
If you or the person you will be filing a report for is not too fluent in English, do not worry. MGA supports tens of languages. You will just need to contact them and request a translator for the process.
Keep in mind that this could mean that you’ll be waiting longer periods of time for reply.
For the sake of keeping this article the appropriate length, we’ve only included the most important point about submitting a report. If you want, you can check further details on the MGA official website.