CasiGO is an online casino operated by White Hat Gaming. At a first glance, it is just another online casino offering the standard games and bonuses that might not be everyone’s cup of tea. Well, as the saying goes: “Do not judge the book by its cover”, so we decided to carry out an in-depth review and outline the pros and cons of being a CasiGO casino customer.
Welcome Bonus Package, Promotions Calendar, and more
At the time of writing, CasiGO has a welcome bonus package of up to $1100 + 375 free spins on the Book of Dead slot.
The bonus is granted in batches upon the first four deposits you make. The qualifying deposit for each bonus is $10 but Neteller and Skrill depositors are not eligible for claiming the offer. Each bonus comes with a 35x wagering requirement attached, and it is important to know that both the deposit + bonus are subject to the wagering requirement, which significantly increases the amount you have to put in to make your bonus cashable.
On the more positive side, you have 30 days to clear the bonus wagering. In comparison, many casinos require players to clear it within 14 or even 7 days. The max bet you can place when playing with bonus funds is $5 which is pretty standard. All in all, the welcome bonus is a mixed bag, but let’s see what is up for grabs in case the casino retains your interest beyond the welcome bonus.
Existing players have a Promotions guide offering bonus spins, multi deposit offers, etc.
Your loyalty to CasiGO won’t go unnoticed. The more you play, the more loyalty points you collect. Every 1000 points can be converted into $5 cash. When you create an account, you are greeted with 2,000 loyalty points.
According to CasiGO’s information, players have access to more than 1,500 games distributed into slots, live casino, roulette, blackjack, table games, scratchcards, and jackpots categories. You can sort them out by a provider.
It is a nuisance that the games are not playable in demo mode unless you have an account, and this might be a dealbreaker for many players who want to test the waters before risking their own bankroll.
Slots to try for a demo play or real money at CasiGo Casino
The casino takes pride in offering games from 80 software providers with NetEnt, Evolution, Rabcat, Red Tiger, 1×2, NYX, Microgaming, Merkur, Quickspin, Pragmatic Play, Play’nGO, Gameburger, SG, Hacksaw Gaming, Print Studios, Push Gaming, Leander, Pear Fiction, Foxium, Nolimit, All41Studios, Blueprint, BTG, Relax, IronDog, JFTW, Thundekick, Spinplay, Slingshot, Fantasma, Playson, Golden Rock Studios, Inspired, Gamevy, GreenTube, IGT, Oryx, Neon Valley, WMS being among the best-known ones.
Please note that each provider operates under a different license. Therefore, the games of some suppliers might not be playable from your country.
Truth be told, CasiGO hasn’t rocked the boat with the payment information. As a matter of fact, if we put aside the logos of the payment providers at the bottom of the home page, there is no other information about deposits and withdrawals. So, we had to consult with customer support and it turned out that the minimum deposit is $10.
As for the minimum withdrawal, the customer care agent Le-Ann said we had to open an account to find out what the withdrawal limits are. However, when we opened an account, another customer care agent refused to answer our questions and told us to send our query via email. With all due respect, these guys should totally rethink their strategy of catering to players.
Last, but not least, when we asked about the deposit turnover requirement, we got a dusty answer from customer support, but we found out that you need to play through your deposit at least once before you are allowed to cash out.
Apple Pay, Bank transfer, Interac, MasterCard, Neteller, PayPal, Paysafe, Skrill, Sofortuberweisung, Trustly, Visa
Security and Licensing
CasiGO is managed by White Hat Gaming Limited, a company that has solid experience running online casino brands. Although the bottom of the main page hosts both the MGA and the UKGC logos, the casino is yet to go live in the UK. Still, the casino representatives reassured us that it will be available to UK players before long.
Update: In 2022, CasiGo is live in the UK and probably because of legislative restrictions, the available welcome package is a bit different. UK players can get up to 825 bonus spins upon the first 5 deposits they make where every £1 deposited grants 3 bonus spins.
2+ years online
OwnerWhite Hat Gaming Limited
Certified by MGA, UKGC
Trust Score8.1 / 10
CasiGo Casino is not available in United States
Afghanistan, Albania, Algeria, American Samoa, Angola, Australia, Bahamas, Barbados, Belgium, Bolivia, Botswana, Bulgaria, Cambodia, Cuba, Denmark, Ecuador, Estonia, Ethiopia, Finland, France, Germany, Ghana, Great Britain, Guam (USA), Guyana, Hungary, Iceland, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Kenya, Korea, North, Laos, Latvia, Lithuania, Martinique (French), Mauritius, Mongolia, Myanmar, Netherlands, Nicaragua, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Portugal, Reunion (French), Romania, Russia, Samoa, Sao Tome and Principe, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Syria, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, U.K., Uganda, USA, USA Minor Outlying Islands, Vanuatu, Vietnam, Virgin Islands (British), Virgin Islands (USA), Yemen, Zimbabwe, Cote D’ivoire, Serbia, French Guiana, Palestine, Belguim
Customer support is available 24/7 via live chat. It is worth mentioning that it took only a few minutes until a customer care agent joined the chat, but as you can see from the screenshots above, we did not get the answers we were looking for.
Online Chat 24/7
Email support 24/7
Languages6 English, Swedish, German, etc.
Layout and Navigation
CasiGO has an unobtrusive, yet neat design with all important tabs placed at the top right corner of your screen. Unlike the majority of casinos that showcase the latest added games on the homepage, this one puts emphasis on the “About Us” information and the list of the latest winners. Information about licensing, payment methods, and contact information is found at the bottom of the main page.
Most games are compatible with Android and iOS devices. Regardless of the casino, you have an account with, we do not recommend logging into your account when connected to public WiFi as your sensitive information may easily fall into the wrong hands.
The bottom line
CasiGO seems to be a reliable online casino backed by a reputable company, and we cannot see a reason why you should avoid it. That being said, it has a long way to go to join the likes of the industry titans and we will come back after some time to check if anything has changed for the better and update its rating if needed.
Pettie is really passionate about delivering the best reviews in an easy to understand language & way.
CasiGO Casino FAQ
Yes, it is. We have no hesitation in defining CasiGO as a safe casino that holds all necessary permits to operate on regulated markets. However, if it is not accessible from your country of residence, or you are looking for a casino with a more diverse range of games, check our list of hand-picked alternatives.
At the time of writing, new players are eligible for claiming a welcome bonus package of up to $1,100 + 375 free spins granted upon the first four deposits.
First, contact customer support to ask for an update. CasiGO is a licensed casino meaning that unless you have abused the terms you will receive your winnings in full and on time.
You can play slots, table games, live casino games, jackpot games, and live casino games. The titles you can try in demo mode, are available in a special “free games” section.
The use of third-party software is not recommended as once the casino officials find out about the violation, your account will be suspended and your winnings forfeited.
CasiGo Verification Documents
The casino requires an ID/ passport/ driver’s license, proof of address, recent utility bill, bank statement. Depending on the country you reside in, additional verification procedures might be carried out. That’s particularly valid for the UK where operators have to comply with strict regulations.
CasiGo Verification Time
The casino hasn’t specified how long does it take for the verification checks to complete, but 72 hours after submission is the acceptable average time. So, if you do not hear from them 3 days after submitting all documents, get in touch with support to check if there’s anything wrong.
CasiGo VIP Program
When you open an account, you will be awarded 500 loyalty points. Then, it is up to you how fast you would accumulate bonus points. Every 1000 points are redeemed for £5 real money bonus. To release your bonus, you need to meet a 35x wagering requirement within 30 days.
Please note that not all types of games contribute equally to loyalty points accumulation. You get the following amount of points on every £10 wagered:
Video Poker and Video Poker Sidebet 1
The casino gives you the chance to collect loyalty points 3 times faster by playing certain games. The titles will be sent to you by email.
CasiGo Withdrawal Limits
As confirmed by customer support agent Maddie, the weekly withdrawal limit is £5,000, meaning the monthly withdrawal limit is set at £20,000. However, if you are a VIP player, the casino will probably increase these limits for you.
CasiGo Casino Problems
CasiGo seems to offer everything a player needs for a smooth, trouble-free gameplay. If you are living in a country served by CasiGo, you should definitely consider giving it a chance.
CasiGo Casino comparisson
Compare CasiGo Casino whith 2 of the most popular casinos
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