OSH Casino accepts a variety of different payment methods including credit/debit cards like Visa, Maestro, and Mastercard, and online payment solutions like Mifinity, Jeton, Interac, Flexepin, Skrill, Neteller, CashtoCode, Blik, PIX, Astropay, eZeeWallet, and Mbway. Deposits and withdrawals via crypto coins are also available since the casino works with a diversity of crypto coins such as Bitcoin, Tether, Ethereum, Litecoin, Dogecoin, Ripple, and Tron. Luckily bank transfers are also on hand, so you actually have all types of payments available. In addition, just beware that the exact list of payments may vary depending on your country of residence, so probably not all options will be on deck.
The minimum deposit is fixed at €10 for most of the payments like e-wallets and crypto coins. Visa and Matercard on the other hand feature a minimum investment of €15, while PIX payments require at least €4 of minimum deposit. As you see all of the amounts are up to standard and even pretty favorable, given the fact that what most of the houses ask for is usually around €20.
As for the minimum withdrawals, they are said to be at least €20 and that’s another standard for the sector.
The maximum cash-outs are set at €2000 per day, €5000 per week, €10000 per month, and €50000 per year. The daily, weekly, and monthly limits seem rather fair if you ask us, yet we are not particularly happy with the maximum you can withdraw per year since it seems rather tight.
Next, beware that an additional security check will be initiated after a single withdrawal that exceeds €1000 or cumulative withdrawals with a sum over €2000. The verification might require a copy of a player’s passport, proof of address, and/or copies of credit cards/debit cards, e-wallet and bank statements when applicable.
A good news though is that all payouts are processed within a 24 hour period of time, so you can count on fast and smooth payments here.
Now, pay attention that in its Terms and Conditions OSH Casino states that all withdrawals are processed with a commission fee. Yet, this commission fee is requested and retained by the payment system provider, and OSH Casino has no direct impact on this matter. Therefore, the commission amount for the withdrawal depends on the payment system that is used for the withdrawal by the customer. Luckily, for the first withdrawal, requested by the customer in 24 hour time, OSH Casino will pay the commission fee itself.
With this in mind, the casino also states that it may charge a 10% fee from a customer if he/she requests more than two withdrawals for small amounts per 24 hour time, having a large amount on the account balance, so keep that in mind as well.
In addition to all that also keep in mind that when you request a withdrawal, OSH Casino reserves the right to charge a fee of €25 for each unsuccessful (returned) withdrawal if:
- The client enters incorrect bank details for their account.
- The client enters incorrect data for their electronic wallet (e.g., phone number).
- The client attempts to withdraw funds to a bank in a different country (the country of residence must match the country where the bank is registered).
- The client attempts to withdraw funds to Revolut.
Other than that, also beware that you may need to provide some personal documents in order to verify your account. In some cases, the casino may review the validity of your winnings via additional check-ups from the technical department and/or through requesting game-play analysis from the game provider. These additional check-ups could take up to 7 working days and may be requested in the cases mentioned below:
- Win that exceeds 5000 times the bet
- Win that is equal to or more than €10000
- Total balance on the customer’s account, at the moment of withdrawal request, equals €50000 or more.
- In cases when the player’s win is equal to the maximum potential of the slot.
In addition, money laundering prevention is one of the top priorities of OSH Casino security department. That’s why it makes sure to implement all necessary measures in order to prevent fraud. With this in mind, the casino requires at least x3 rollovers of your deposit prior to withdrawals in order to make sure that all money deposited is used for gaming purposes only. Yet, pay attention that the rollover requirement of x3 applies only for Slots, while for all other games you’ll need to wager the deposit at least x5 times. The latter seems like a rather unfavorable amount, since the usual rollover requirements are between x1 and x3 turnovers. This being said, in case you don’t manage to make the wagers, there’s a 15% commission fee.
Inactive accounts
All accounts that haven’t been logged in for 12 consecutive months will be considered inactive and a €20 maintenance fee will be charged per month.
OSH Casino is owned and operated by OSH Casino Limited, established in the Autonomous Island of Anjouan, Union of Comoros. The company is also fully licensed and regulated by the Anjouan Offshore Finance Authority which is not the most popular nor severe jurisdiction out there but can still ensure a satisfactory safety index. In fact it turned out to be a popular hub for online gambling houses in recent years, offering reasonable and more or less favorable conditions for both the players and the enterprises.
On the flip side, you should also take into account that this regulation hasn’t yet proved itself and is certainly not as severe as the Malta Gaming Authority (MGA) or the UK Gambling Commission (UKGC). Still, it seems to be quite promising and features the usual perks and safety measures that most of the online gambling houses tend to provide. For example the jurisdiction takes your safety as a first priority and makes sure that all data is well secured while you are using the services of the casino.
This being said, OSH Casino is also fully dedicated to promoting safe and responsible gambling among its customers. It offers a 7-day Cooling Off period which will allow you to take a slight break if you feel the need to. Next, if you feel that gambling has a negative effect on you or your life we recommend considering the Self-exclusion option which will deactivate your account for a minimum of 6 months. During this period of time you won’t be able to access your account and won’t receive any promotional materials.
Creating healthy gaming habits is key for responsible gaming so OSH Casino also provides some tips and tricks on how to control your gameplay as well as some helpful resources. At its Responsible Gaming section you can find a list of help organizations that offer advice and practical help in the field of gambling. There is also some advice and a self-check test that may help you determine if you have any gaming problems. Here it is:
- Does gambling affect your work?
- Has gambling caused arguments with family/friends?
- Do you always return to win back your losses?
- Have you borrowed money to gamble?
- Do you see gambling as a source of income?
- Do you find it difficult to limit your gambling?
You can count on several channels in order to get in touch with the customer support of OSH Casino. There’s a live chat feature available at the down right corner of the page. Other than that you can also text [email protected] or [email protected] depending on the issue you have. Entering the Contact Us section of the website will also provide you with a short form you can use to quickly send your message to the support team. All channels are available 24/7 and promise prompt and professional assistance no matter the problem.
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