Only inside a secure setting on the user’s access area can any Pix proceedings be started. This involves the use of passwords and additional security measures like facial and biometric identification.
Safe traffic of information
The National Financial System Network (RSFN) encrypts the transaction information. All Brazilian Payment System (SPB) transactions take place on this network, which is fully distinct from the internet.
Due to the technological architecture of Pix, every operation is completely auditable. This makes it possible to identify accounts getting money from fraud, a coup, or other criminal activity.
Pix regulation offers safeguards against fraud risk. Financial institutions, for example, are accountable for frauds brought on by improper risk management.
Regarding customer support, you can find a detailed Pix FAQs page on Banco Central do Brasil website. It includes comprehensive answers to 100+ questions.
If you’d like to get direct help, no problem. You can get in touch with the bank by filling out an online form. All you need to do is type your message, add up to three files, and then submit the form.
You’ll get an email and a registration number confirming that they got your message. The email includes a URL that lets you monitor the progress.
You can also use official social media platforms like Twitter and Facebook to interact. The @BancoCentralBR Twitter account has a direct messaging feature. They immediately reply, but the virtual assistant cannot assist in English.