When it comes to payments, you can deposit funds onto the website using both crypto and fiat currencies. The supported payment methods are Visa, Mastercard, Neosurf, Skrill, Neteller, eZee Wallet, Piastrix, CashtoCode, MuchBetter, Free Kassa, Bitcoin, Ethereum, and Tether. The minimum for the fiat services is €10, while for cryptocurrencies, it is €100. Some methods also have a maximum per transaction that will be somewhere between €2,000 and €3,500. All deposits are instant, however, do note that transactions under €50 will have a processing fee attached. You can also choose the currency on your account from EUR, USD, and RUB.
Meanwhile, for withdrawals, you have the options of Visa, Mastercard, Skrill, Neteller, Piastrix, eZee Wallet, MuchBetter, Bitcoin, and Tether. The minimum amount here depends on your selected service and can range from €5 to €20 for fiat and €100 for cryptos. There are limits on how much you can withdraw per day set at €1,000 across your account, as well as a monthly cap of €20,000. Withdrawals should usually process within 24 hours, except on weekends, when they can be delayed.
Since Candy Casino supports cryptocurrencies, it comes as no surprise that it is licensed by the Curacao eGaming Authority. This has turned into the go-to regulator for crypto casinos, as it is the only recognizable one that will actually issue licenses to such websites. However, apart from the name, the Curacao regulator offers little protection and assurances to players. The authority has a history of not getting involved in cases where operators have refused to pay out winnings. Should you find yourself in such a predicament, you won’t have the backing of a governing authority to rely on. This, coupled with the regulator’s low fees and requirements, makes it a less desirable destination for players.
Customer support is available on the website 24/7. You can get in touch with the casino’s team through both email and online chat. The latter is available at the bottom of the page and will open up a pop-up chat window. However, it is only available to registered players, so you will first have to sign up before you can ask any questions. The feature will first take you through a series of automated queries to try and assist you that way. However, if this is not enough, you will be connected with an agent within a matter of minutes. They will do their best to assist you on the spot and resolve any issues that you might have.