StoneVegas Casino Review

StoneVegas works with a relatively large selection of payment methods available, letting players choose between traditional banking methods, e-wallets, and cryptocurrencies. This diversity, of course, is something every player seeks when looking at new casinos, as it shows how considerate a casino is of its player base.

The available deposit methods are PaysafeCard, Neteller, BinancePay, Mastercard, Skrill, MiFinity, USDTether, Bitcoin, Ethereum, Litecoin, Ripple, USDCoin, BitcoinCash, Dogecoin, most having the minimum limit set at €10, with the exception of BinancePay and Bitcoin, where the limit is €20 and €30 respectively. The maximum limit is between €1,000 and €2,500 for e-wallets and cards, and up to €5,000 for cryptocurrencies. There are no fees and the processing is instant – both things that are quite the usual for most casinos.

When it comes to withdrawal methods, they are a bit different from the deposit ones – PaysafeCard, Neteller, and BinancePay are not available, but here we can use Visa, Revolut, and bank transfers. The minimum withdrawal limit is set at €10, matching the minimum deposit limit, but there are a few exceptions – Tether, Ripple, and USD have a minimum of €30, Ethereum’s is set at €40, and Bitcoin’s – at €60. The maximum limit varies between the methods but it starts at €2,000 and it is up to €5,000. There are once again no fees from StoneVegas’ side, but the processing time can take up to 3 days.

The rollover requirement is 1x and withdrawal requests can be made on weekdays between 8 AM and 7 PM, meaning that weekend withdrawals are not possible, making this process a bit more tedious.

Besides the upper-mentioned limits, there are other daily and monthly limits set in place, in accordance with the account’s VIP Level:

The daily limit for the first tier seems a bit low, but we think that this might be intentional to make players want to climb up the VIP ladder and have some motivation for it.

As most casinos do, StoneVegas requires a verification upon the first withdrawal from the account and might request additional checks in other, more specific cases. It is a standard process to prevent money laundering and protect the player’s funds. The documents required for this procedure are, but not limited to:

• ID – a document to verify the identity of the player, such as a driver’s license, passport, or a national identification card
• Proof of residence – document, verifying the address of the user, such as utility bill from within the last 3 months.
• Transaction history of the payment methods used for deposits.

The verification process can take up to 72 hours, but after that, you should be able to freely deposit and withdraw from the account. Although the process might seem tedious and unnecessary to some, it is a green flag that the casino is striving to provide a safe and secure platform for our funds.

Inactive accounts

For an account to be marked as “Inactive”, there has to be no recorded activity for a period of 180 consecutive days, or around 6 months. Activity is considered anything, including logging in or out of the account. If the account is inactive, it will be automatically charged with an administrative fee of €5 until the balance reaches zero, or until the account is reactivated. Keep in mind that an identity check might be needed when you try to reactivate your account.

Looking into a new casino, it’s a must for us to discuss its licensing and overall security and data protection measures. That’s why we are glad to say that the casino is fully licensed and protected, and takes care of the personal data of each and every user. Let us get into greater detail.

StoneVegas Casino is owned by NovaForge Ltd. and licensed by Anjouan Gaming with the license number ALSI-152406028-FI2. It was a bit hard to verify that information at first since the casino itself doesn’t present this information out in the open. Instead, we had to search through different licensing authorities’ databases. But we found it in the end, didn’t we? On top of that, the website itself is encrypted with an SSL protocol – something absolutely necessary to guarantee secure communication between the player’s devices and the casino’s servers.

The casino itself doesn’t state its Fair Play policies or present RNG certifications anywhere on the website, but it is working with reputable providers like Evolution, NetEnt, and Red Tiger, which themselves have such certifications. This seems like enough evidence to us that the casino offers fair chances to every player in the games they play, so there’s nothing to worry about.

Although Anjouan Gaming doesn’t require casinos to provide Responsible Gaming tools, StoneVegas still makes sure to do so. Having tips for remaining in control, links to helpful organization, support from the customer service team, and self-exclusion options, the casino has proven to us, once again, its focus on players’ safety and security.

The customer support of StoneVegas can be reached any time of the day either by live chat or by email at [email protected]. The live chat uses an automated translation system for both the customer support agent and the user, which means that no matter the language you speak, you will be able to get help. Finding an agent to help you out would be quicker, as the language skills different agents have wouldn’t matter.

This is where issues might arise, since the system is not perfect and isn’t always translating the messages, but is something rarely occurring. Whenever we contacted the customer support, we always got a quick and thorough reply, helping me with everything we needed. Overall, we would say StoneVegas provides good customer support and everyone can expect efficient assistance with their issues and inquiry.