There are more than 20 payment methods available on MrLuck, which is quite a significant number. You can deposit with your Debit or Credit card, Interac, Skrill, Rapid Transfer, Neteller, EcoPayz, Much Better, Bitcoin, Neosurf, Paysafecard, EcoVoucher, BBVA Continental, BCP, Boleto, Santander, and vouchers from several retail chains. The minimum accepted deposit on the website is €10, and there shouldn’t be any processing fees or waiting times. The currencies that MrLuck works with are EUR, ARS, AUD, BRL, CAD, INR, NOK, NZD, PLN, SEK, and USD.
The withdrawal methods options are a bit less, but still, plenty to choose from. Here you have Debit and Credit Cards, Interac, Skrill, Rapid Transfer, Neteller, EcoPayz, Much Better, Bitcoin, Neosurf, BVAA Continental, BCP, Boleto, Santander, and Bank Transfers. The minimum withdrawal amount is €25, while the monthly limit is set at €10,000. Withdrawals usually take up to 3 business days to process. There is also a 1x wagering requirement on all funds deposited with the casino, which is standard and in line with regulations.
MrLuck, much like all of HighWeb’s other casinos, is licensed by the Curacao eGaming Authority. While this is not a major red flag, it is an offshore regulator with a reputation for lax control. Their approach is less involved, which often results in licensees being able to set unfair or intentionally convoluted terms. Furthermore, the regulator rarely provides users with support should issues arise, so you won’t have a governing body to turn to for help.
Online chat is available on the website between the hours of 6 AM and 10 PM UTC. This can be found in the bottom-right corner of your screen and will connect you with a support staff agent momentarily. Outside of working hours, the pop-up window will instead allow you to submit your complaint or query in the form of a ticket, and they will then get back to you via email, as soon as possible.