The available payment methods for both deposits and withdrawals are the same. They include Visa, Mastercard, EcoPayz, Qiwi, Skrill, Neteller, Bitcoin, Bitcoin Cash, Ethereum, Tether, Multibanco, Beeline, Dash, Litecoin, Mobile Commerce, Payeer, Perfect Money, Yandex, Megafon, Alfa Click, and Tele2. The minimum deposit amount is €10, while the maximum per transaction varies by payment method, but is usually somewhere around €1200. There are no processing fees for deposits, and transactions should be instant. For withdrawals, the minimum is €40, while the maximum amount per single transaction can be between €200 and €1200. There is also a monthly limit that increases with your standing with the casino. Although it can become unlimited at the maximum level, in the beginning, it is €2000, which is quite limiting. Withdrawals take up to 24 hours to process and will usually have a 3% transaction fee applied to them. There is also a 3x wagering requirement on all deposited funds, which is much higher than the standard 1x employed by most casinos.
The casino is licensed by the Curacao eGaming Authority, which is an offshore regulator. While such regulators provide some semblance of legitimacy, they often lack in the control and support departments. Curacao has a reputation for not paying too much attention to what licensees do and often allow bad practices to take place. They have also been known not to get involved in cases of dispute between casinos and users and instead leave such matters up to the involved parties. This lack of customer protection may be too big of a risk for some.
Customer support is available via online chat and email on the website. Both appear as a pop-up window in the bottom-right corner and are available 24/7. While chat is a more direct and fast option, email is also available in the form of a ticket system, where you can submit details on your issues. MadMax also offers support on several social media platforms such as Telegram, Facebook, VKontakte, and Viber.