The casino accepts common payment methods such as Visa, MasterCard, Maestro, Skrill, and ecopayZ, as well as country-specific ones such as Neosurf, Neteller, Interac, Instadebit, iDebit. The full list of payment methods available for players from your country will be displayed on your cashier page.
The minimum deposit for most payment methods is €10. The minimum withdrawal is also €10, except for bank transfer withdrawals where the lowest amount you can cash out is €100. Sounds fair enough? Well, while carrying out this review, we stumbled upon two disturbing T&C clauses.
First of all, all deposits are a subject to a 3x turnover prior to withdrawal. If we assume that you deposit €20 and win €1000 with your first €10 wager, you will not be allowed to request a withdrawal unless you make 3x€20= €60 bets. In comparison, most casinos have a 1x deposit turnover requirement.
In addition, you need to know that the winnings are not always returned to the same payment method you used for depositing. According to the T&C: “If you have deposited via a credit or debit card and the withdrawal amount is equal to or lower than the one used to deposit, we reserve the right to pay the withdrawal amount back to the credit or debit card. If the amount exceeds the one deposited, the excess amount will be paid via one of the alternative payment methods”.
LevelUp casino is owned and operated by Dama N.V., a company registered and established under the laws of Curacao. In other words, Levelup as well as its sister sites belong to the category of the offshore casinos which makes them potentially unsafe online gambling spots.
There are many gambling companies out there that apply for a Curacao license to save up from taxes, but for the player, an offshore license means little to no protection in case of an issue. That’s why we always recommend you to play at casinos that have proven record of paying out players’ winnings on time and resolving disputes in a timely manner.
You can get in touch with customer support via live chat or use the contact form available on the site. Personally, we prefer the former option. The customer care agent James joined the chat in a minute and answered all our questions. Unlike most customer support agents who are always in a hurry to close the chat, James was polite and even wanted to explain the welcome bonus terms, so no complaints here whatsoever.