Kim Casino Review

Kim Casino works with a variety of payment solutions, ensuring quick and convenient transactions. One thing we didn’t like about the casino’s payment options was that cryptocurrencies were not included. Still, the casino works with secure payment solutions like debit cards and e-wallets, enhancing its appeal to gambling enthusiasts. Here’s a full list of the payment methods Kim Casino accepts:

• Debit/credit cards: Visa, Mastercard, Jeton, and Revolut;
• E-wallets: MiFinity;
• Digital vouchers: Jeton Cash;
• Other: Apple Pay, Google Pay, bank transfers (withdrawals only).

The minimum deposit and withdrawal limits are both €20 – a standard amount for the online casino industry. This is also a fairly affordable requirement for the sector.
Transaction fees may apply, depending on your chosen payment method, card issuer, and country of residence.

On the bright side, the maximum withdrawal is up to €5,000 per day and €20,000 per month. This is great news, especially if you’re a high-stakes player.

Depending on your chosen withdrawal method, cashouts may take up to 72 hours to process. Bank transfers and card transactions are typically processed within three business days, while transactions via e-wallets are instantly processed.

Users have to verify their email and phone number upon registration. Verified customers can also benefit from faster withdrawals. The casino may also request additional verification procedures to confirm your identity. Users may have to provide identity documents and proof of funds.

Inactive Accounts

If you haven’t used your account for over 12 months, the platform will consider your account dormant. If your account has a remaining balance, the casino’s operator, Herion Investments Ltd., will attempt to contact you to return any remaining funds. Some online casinos impose a monthly maintenance fee ranging from €5 to €10, but this doesn’t seem to be the case at Kim Casino.

Kim Casino is owned and operated by Herion Investment Ltd., a company licensed and regulated by the Anjouan Gaming Authority under License Number ALSI-152312004-FI3. You can easily verify the casino’s license because it has provided a digital seal with Anjouan Gaming’s logo. Clicking on the digital seal will lead you to a page where you’ll find everything you need about the casino’s license. All of this means the casino operates under a valid license, which is always great news.

The regulatory regime of Anjouan may be somewhat lax, but it has made progress in improving its reputation. Most Anjouan-licensed casinos we’ve come across offer responsible gaming tools and comply with AML policies. The Anjouan Gaming Authority also demands that casinos follow RNG-tested guidelines and provide players with fair games. Not to mention that operating under an Anjouan license is better than having no license.

Kim Casino’s owner, Herion Investments Ltd., will try to resolve all disputes and complaints promptly. If you aren’t satisfied with the bet’s settlement, you can have the dispute resolved via arbitration. Just remember that disputes must be lodged within three days from the date of the wager in question.

Speaking of responsible gaming practices, Kim Casino is committed to providing a responsible gaming environment for its customers. Users can set daily, weekly, and monthly deposit limits to control the amount of money they can deposit. You won’t be able to make investments once you reach the limit.

If you want to take a break from gambling, you can request a Cool-Off period for seven days and self-exclusion for at least six months. To set up either of these options, you should email the casino’s customer support team at [email protected] or use the live chat. You can also request permanent self-exclusion if you feel gambling is starting to take a toll on you. This action can’t be reversed, and you won’t be able to open a new account with the casino in the future.

The casino has also provided a list of organizations players can contact if they think they’re becoming addicted to gambling, including Gamblers Anonymous, Gambling Therapy, and GamCare.

Kim Casino’s customer support is available 24/7 and ready to assist you. You can contact the support team through live chat or email at [email protected]. We gave the live chat feature a try, and we’re happy to report that we received helpful and prompt replies. If you need immediate help, you should use the live chat. The only downside is that it’s only available in English. We think the casino will benefit from making the chat available in more languages.

For less urgent matters, you can use email. Send emails to the casino’s dedicated KYC agents at [email protected] for verification procedures. Additionally, the casino provides an FAQ section with answers to the most common customer questions. Make sure to check out the FAQ page before you start betting at the casino.