There are several payment methods that you can use on GoldWin. However, these will vary depending on your location. Overall, they include Visa, Mastercard, Instant Deposit, Neteller, Skrill, EcoPayz, EcoVoucher, Neosurf, Sofort, MuchBetter, CashToCode, and eZeeWallet for deposits. The minimum amount for all of these is €20. All deposit transactions should be instant, and there are no extra fees. The website also supports a number of different currencies, including AUD, CAD, EUR, GBP, NOK, NZD, SEK, and USD.
For withdrawals, you can use Visa, Mastercard, Neteller, Skrill, EcoPayz, MuchBetter, and Bank Transfers. The minimum per transaction is €100, while the maximum is €2,000. This is also the weekly limit. Processing times for withdrawals can take up to 7 business days, however, no extra fees will be applied. Do note that the casino has a 1x wagering requirement on all deposited funds. This is standard practice and is done to comply with international laws.
As we mentioned earlier, GoldWin operates under the company’s Curacao eGaming Authority license. This can be viewed as problematic by some, as Curacao does not have the best track record as a regulator. The country is known for its uninvolved approach to oversight and lax rules. As a result, many casinos are able to get away with unfair and demanding conditions, as is the case with the bonus terms on GoldWin. Furthermore, the regulator has a history of not getting involved in cases where casinos have delayed or refused to pay out winnings to players. This creates an environment of uncertainty and stress, as you won’t have the same safeguards as you would normally get with mainland regulators.
Email, chat and phone are all available as options to contact customer support. The live chat is open 24/7 and can be found at the bottom-right corner of your screen. There, you will be connected to an agent within minutes, and they will assist you directly. Alternatively, there is a number available where you can reach them as well. However, do be mindful, as it is a German extension and can run up your bill if you are calling from abroad.