CrystalRoll Casino Review

CrystalRoll Casino accepts a variety of online payment solutions, as well as some of the most popular credit/debit cards and bank transfers. This, along with the fact that you can find plenty of crypto coins here, makes this house a perfect gambling spot for a wide range of players.

On one hand, you can benefit from the lightning fast online deposits and withdrawals and choose between various e-wallets such as Skrill, Neteller, Google Pay, Apple Pay, Mifinity, Revolut, Cashlib, Bank transfers, Crypto. All crypto fans will also be happy to know that CrystalRoll works with many cryptocurrencies such as Bitcoin, Ethereum, Tron, Litecoin, and Tether.

If however you prefer traditional payment methods then Visa and Mastercard transactions are also available as well as bank transfers.

Yet, keep in mind that the exact range of payments may vary according to your country of residence. For more details you should visit the cashier in your profile in order to see all valid options for your location.

When it comes to the payment conditions, there are both some ups and downs. Luckily, the positives seem to prevail, but let’s go over each requirement one by one.

First of all, the minimum deposit seems to be rather affordable even though it varies according to your country of residence. All in all, the minimum you can see is €2, but it could also be at least €5, €10, or a maximum of €15 for Netherlands for example. All of the amounts are pretty reasonable though and even favorable since they are less than the standards of €20.

With this in mind, also note that when depositing via cryptocurrency pay attention to invest an amount greater than or equal to the minimum limit for that particular currency as displayed at the deposit page at your account. Deposits below this limit cannot be processed and will not reach your account nor will they be returned to you.

When it comes to the minimum withdrawal, things don’t seem that beneficial though. To be exact, it also depends on your country of residence but this time the amounts are far from being called favorable. The minimum you can face is said to be at least €50, while for other locations the minimum cash-out can go as high as €120! This is quite exaggerated especially compared to the industry standards of around €10 or €30.

With this in mind, we find the maximum withdrawal limits to be rather standard and up to par. More precisely, you are allowed to cash-out up to €1000 per day, €3000 per week, and €10,000 per month.

In addition to that, also remember that if you win more than €15,000 the casino has the right to divide your payout into monthly installments of a maximum of €15,000, until the full amount is paid out.

Withdrawal processing times can take up to 24 hours. Once a payout has been processed a time span will appear depending on the payment method being used. This being said, mind that some payment methods tend to be lightning fast if not instant like crypto transactions or e-wallets. Bank transfers however may need up to 5 business days in order to hit your account. What’s more, some delays may also occur due to public holidays or if additional verification is required.

As for the withdrawal fees, in general the casino doesn’t charge any taxes upon payouts. Keep in mind however that withdrawals via bank transfers can in some exceptional cases be subject to some additional charges by the intermediary banks. These charges remain outside the influence of the casino and are usually limited to the equivalent of €16.

Furthermore, remember to make at least x1 rollover of your deposit prior to any withdrawal requests. This rule is in line with the Anti-Money Laundering policy and aims to prevent fraud. What’s more, most of the casinos tend to ask for between x1 and x3 wagers as well, so things here are definitely up to the mark. In addition to that, if you fail to meet the rollover requirement, the casino has the right to charge you a withdrawal fee, but the exact amount isn’t specified. Usually, what the rest of the houses usually charge is around 5% or 10% so we hope the commission here isn’t over that limit.

Pay attention that CrystalRoll may ask for some personal documents in order to verify your account prior to your first withdrawal here. In case you are using a wire transfer or your withdrawal in winnings is more than the amount you have deposited, the casino will require you to provide the following documents:

• A utility bill not older than 6 months
• A copy of the front of your credit/debit card – for security reasons make sure to hide the middle 8 digits of your card.
• Proof of ID such as a passport, ID, or driving license.
• If you are withdrawing to an e-wallet also remember to provide your account number/ email address attached to the account.

Inactive Accounts

Note that any account that hasn’t been logged in or logged out for 12 consecutive months shall be considered inactive or dormant. As a result a monthly administrative fee of €10 will be charged. The casino will stop deducting the fee if your account balance reaches zero or if the account is reactivated. Overall, it’s a standard requirement for the sector.

CrystalRoll Casino is owned and operated by Veklen Global VG SRL, a company established under the laws of Costa Rica. The enterprise in question is also fully licensed by the Government of Costa Rica which adds an additional layer of protection.

More precisely, Costa Rica isn’t the most severe gaming hub and can’t compare to much tougher jurisdictions like the Malta Gaming Authority (MGA) or the UK Gambling Commission (UKGC) for example. Yet, it’s strict enough to ensure a safe and reliable gaming environment and comes with many perks such as provably fair games, risk-free transactions, and trustworthy customer support services. Your personal data is also well protected by an advanced SSL encryption technology so no unauthorized access is actually possible nor any money laundering. As the casino states itself, the entire gaming system and internal procedures are fully certified and in line with all necessary conditions set by the regulator.

CrystalRoll also claims that its games are 100% provably fair since Random Number Generators (RNG) are always used to determine the random outcome of such games. It also collaborates with trusted game providers and offers only high-quality gaming services.

Being regulated means that the casino is also obligated to ensure a safe gaming environment and to impose strong responsible gambling practices. And it has done a wonderful job in that regard since a variety of responsible gambling tools is on hand for all registered users. You can easily set personal limits in order to maintain control over your gameplay or find some additional useful information in the Responsible Gambling Section. In order to set a deposit, session, wager, or loss limit just visit your profile, section Gambling Limits, choose a time span from the drop down menu, and enter a specific limit. Then press Set Limit and you are ready to go. Here’s some more information about the settings themselves:

• Deposit limits – you can limit the amount of your deposits for a day, week, or a month. This way you’ll avoid overspending and will budget your investments in a better way.
• Session limits – this tool helps you control the amount of time you spend at the casino and limit your gambling if necessary. Just set a specific time period that is higher than 6 minutes. Note however that this setting takes effect immediately so if you hit the limit you’ll be automatically logged out of your account.
• Wager limit – limit the amount you can wager for a day, week, or a month.
• Loss limit – the loss limit can be set for a day, week, or a month and can help you cap the maximum you will be able to lose in a gameplay.
• Self-exclusion – this feature is suitable for all players who may be experiencing gambling problems or even gambling addiction. It allows you to take a longer break from gambling during which period of time you will not be able to access your account, nor make any deposits or withdrawals. More precisely, you can self-exclude yourself for 6 months, 9 months, 1 year, 2 years, 5 years or even for an indefinite period of time. Once the exclusion expires, your account will be automatically reactivated. In addition, if you wish to cancel your definite self-exclusion, you should contact the customer support but mind that it will be applied after a minimum 24 cool-off period following your request. An indefinite self-exclusion can be ended after a 7 day cool-off period though.

Other than that, at the Responsible Gambling section of the website you can also find some additional helpful information on safe gambling, as well as some advice and additional resources such as self-check tests or links for external help, to name a few.

CrystalRoll offers the two main types of customer support channels – a live chat and email, so it’s perfect for a variety of players out there. You can easily get help thanks to the trustworthy and knowledgeable support agents. What’s more, the support team is on hand round the clock so you can reach out for help no matter the time.

The lIve chat is accessible by clicking on the small icon at the bottom of the page. It requires only your names and email in order to start the chat in real time – the support assistants will usually respond to your query within a few minutes.

As for the email support, it’s a great way if your issue isn’t that urgent or if you need to explain it more thoroughly and even attach some files. In this case, just text to [email protected] and the support team will try its best to get back to you as soon as possible.

Finally, the Frequently Asked Questions (FAQ) are another great way to learn more about popular searches such as Account, Bonuses, Deposit & Withdrawals, Security, and other gambling related topics.