Aside from their rich catalogue of games and suppliers, Bongo also supports an incredibly wide range of payment options and currencies. The accepted payment methods include bank transfers, bank cards, of which Visa, Mastercard, MIR, and Apple Pay, online banking services, such as Trustly, Interac, iDeal, giropay, and others, cash deposits from popular retail chains like Walmart and 7-Eleven, mobile payments from some carriers, and e-wallets, such as Neteller, Skrill, ecoPayz, Webmoney, and others. Additionally, the website accepts cryptocurrencies such as Bitcoin, Litecoin, Monero, Doge, Ethereum, Dash, Ripple, and others. The minimum deposit for most payment methods is €10, with the exception of cryptocurrencies, where it is €20. Speaking of currencies, there is a wide selection of those as well. You can pick your preferred one when creating an account, but be mindful, as you will not be able to change this afterwards. The options include USD, AUD, CAD, NZD, Euro, GBP, JPY, RUB, NOK, and many others. The processing times for deposits are from 1 to 5 business days.
The available withdrawal methods are Visa, Mastercard, MIR, Interac, Venus Point, Neteller, Boleto, Skrill, Sticpay, Qiwi, Yandex, Webmoney, ecoPayz, and crypto. Withdrawals that are free of charges can be made once every 24 hours. Otherwise, there is a 5% commission. The maximum withdrawal amount for all payment providers is €500 per transaction, with a daily cap of €2,000. There are also weekly and monthly limits, which are €14,000 and €60,000, respectively. The low single-withdrawal limit means that you will need to pay the 5% commission, should you wish to withdraw more than €500 per day, which is somewhat restraining and effectively lowers the daily limit. The withdrawal times can also take up to 5 business days.
Bongo is owned and operated by Reinvent LTD, who in turn are licensed by the Curacao gaming regulator, under license number 1668/JAZ. The Curacao authority does not have the best track record as a regulator and does not provide much security for customers. They are notorious for choosing not to get involved in disputes and having lax rules when compared with other regulators. Reinvent are also a relatively young company and have not had the time to cement themselves as a reliable operator. This makes Bongo a somewhat risky venture for any who wish to play there.
Bongo offer customer support via email and online chat. If you are looking for the support email address, you will find it at the bottom of the page. All other support options of the website simply open up the chat window. The chat itself is a bit speedier, however, not nearly as it should be. It operates more like an email, where you send a message, and they answer whenever they get to you. This is not quite the responsiveness that one might expect from a chat function. The website is available in many languages, including English, German, Italian, Norwegian, Finnish, Japanese, Chinese, Korean, Russian, Greek, Bulgarian, Polish, Portuguese, and more.