Spins House Casino Review

Spins House Casino doesn’t specify the exact payment methods it works with. And since we were unable to log in, we can’t say for 100% what the options actually are. Still, getting to know the terms and conditions in detail allowed us to understand the matter a little better. For example, the casino states that some credit/debit cards like Visa and Mastercard may be available, as well as bank transfers. What’s more, crypto coins and some e-wallets may also be on hand, but it’s rather uncertain.

Other than that, the minimum deposit is not specified which is a bit of an issue if you ask us. The usual entry points are around €20 or €30, but mind that anything higher than that won’t be beneficial for you.

When it comes to the minimum withdrawal, it’s set at €100 and that’s certainly a lot! As a comparison, most of the houses tend to ask for around €10 or a maximum of €30. As you see, in this case the amount is highly exaggerated and definitely unfavorable.

Other than that, what we know for sure is that the maximum winning per day is capped at €100,000. Any additional winnings that surpass this amount should be considered void, so keep that in mind. Overall, we are fine with the rule, since the amount is rather generous.

Furthermore, also beware that according to Spins House if your deposit method does not allow payouts (such as Ukash or Paysafecard), then all payments will be made by Wire Transfer.

The casino claims that no deposit or withdrawal fees are being charged, so this is good news. Yet, note that bank transfers may come with some fees that are outside the influence of the casino and are in our experience limited to €16.

When it comes to payout times,the casino aims to process withdrawal requests within 5 business days after verification of the requested documents. This is a rather long timeframe if you ask us, even though it all depends on the payment method you use. For example bank transfers are known to be slower and take up to 5 working days, while cryptocurrencies and e-wallets are typically processed within hours. In addition, some delays may occur if additional verification is required or due to public holidays.

Prior to any cash-outs, also mind that you need to play through the deposited amount first – this setup is in line with the Anti-Money Laundering (AML) policy. For withdrawals of funds that have not been fully put into play the casino reserves the right to charge a fee of at least €5 or 3% of the deposit amount. Yet, Spins House doesn’t specify how many rollovers are required. As a comparison, most of the houses tend to ask for between x1 and x3 wagers of the deposit, but in this case this detail is not mentioned.

Finally, also beware that a verification of your identity is also needed prior to the first withdrawal. This may include a confirmation of your age, location, and phone number.

Inactive Accounts

Your account will be deemed inactive if it has not been accessed or a cash wager has not been placed for 365 consecutive days. After that a monthly administrative fee of €5 will be charged. Yet, the casino will still try to contact you prior to these changes, so no worries.

The owner of Spins House Casino isn’t disclosed and that’s the main issue for us. This, and the fact that the casino is probably unlicensed and unregulated by any jurisdiction. There’s no information at the website regarding who exactly runs this house, nor if its actions are supervised or not. For this reason we consider Spins House Casino to be rather suspicious mainly because of its anonymity and doubtful regulation.

Dealing with an unregulated casino is like walking on thin ice. The house may turn out to be just fine, yet sometimes things don’t work out that well. You never know if your personal information is in safe hands or if the games are absolutely provably fair. Not to mention that in the unfortunate event of being scammed, there’s no authority to back you up.

Licensed casinos on the other hand must adhere to many rules in order to deliver safe and secure gaming conditions and services that are up to standard. This includes an advanced encryption technology that safeguards sensitive information, as well as random number generators (RNG) which can ensure the fair outcome of each game.

This being said, Spins House also claims to comply with all the legal restrictions needed to safeguard the users. According to its words, this includes the proper use of interactive games, player client protection, and the prevention of money laundering. What’s more, an SSL secure encryption and 100% safe transactions are also said to be ensured at spinshouse.com.

In addition to that, the casino also claims to use a software, which meets internationally recognized standards for fairness and that all winnings are paid according to the interactive gaming regulations.

This being said, Spins House also claims to be strongly dedicated to responsible gaming and maintaining a healthy gaming environment. According to its Terms and Conditions, the casino offers a couple of responsible gaming tools to help you control your gameplay. We couldn’t sign in in order to see the settings ourselves, but hopefully the casino offers all of the following:

All users can set a deposit limit which helps you budget your funds and avoid overspending. The deposit limit can be set for a day, week, or a month. Once you hit the limit, no other investments will be possible until the time span expires.

The time-out feature is another useful tool that allows you to take a small break from gambling. In general, it temporarily blocks you from accessing your account for a period up to 6 weeks. In order to set a time-out just send an email request to the customer support. Mind however that any request to undo your time-out period will only come into effect after a 24-hour cool-off period. No withdrawals can be made during this time.

As an alternative, you can also request the Self-exclusion option which will deactivate your account for a longer period of time. In order to self-exclude yourself you need to contact the customer support or send an email to [email protected] with details of the account you wish to exclude and the period that you wish the self-exclusion to apply. If a specific period is not given, the casino will exclude you for the minimum duration of 6 months.

In addition, also mind that if you decide to reactivate your account at the end of your selected self-exclusion period you must notify the customer support by sending an email to request reactivation of your account. The account itself will be reactivated no sooner than 24 hours after your request.

Other than that, at the Responsible Gaming section you can also find some advice and a list of help organizations that offer practical assistance in the field of gambling. There’s also a self-check test which can help you understand if gambling has a negative impact on you. Have a look:

• Did you ever lose time from work or school due to gambling?
• Has gambling ever made your home life unhappy?
• Did gambling affect your reputation?
• Have you ever felt remorse after gambling?
• Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
• Did gambling cause a decrease in your ambition or efficiency?
• After losing did you feel you must return as soon as possible and win back your losses?
• After a win did you have a strong urge to return and win more?
• Did you often gamble until your last dollar was gone?
• Did you ever borrow to finance your gambling?
• Have you ever sold anything to finance gambling?
• Were you reluctant to use “gambling money” for normal expenditures?
• Did gambling make you careless of the welfare of yourself or your family?
• Did you ever gamble longer than you had planned?
• Have you ever gambled to escape worry or trouble?
• Have you ever committed, or considered committing, an illegal act to finance gambling?
• Did gambling cause you to have difficulty in sleeping?
• Do arguments, disappointments or frustrations create within you an urge to gamble?
• Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
• Have you ever considered self destruction or suicide as a result of your gambling?

Spins House offers a live chat feature that you can access through the small icon at the bottom of the page. Once you request a live chat interaction, wait for a couple of seconds until a representative is available and start chatting.

Other than that you can also get in touch with the customer support by texting [email protected].

With this in mind, the casino guarantees you a prompt reply to any question or concern you may have – 20 hours a day, 7 days a week, all year round from 4 AM to 12 PM (GTM).

Finally, a list of Frequently Asked Questions (FAQ) is actually missing which is more or less unusual for an online casino. A Contacts section is also unavailable so we are not overly impressed with the customer support services so far.