Royal Coala Casino Review

Royal Coala accepts a decent range of payment methods as a variety of e-wallets is available, as well as many crypto coins as well as bank transfers. Yet, the only downside is that there are no credit/debit cards available, at least at the time of writing, so keep that in mind.

This being said, you can make transfers using popular online payment solutions like CashLib, Flexepin, Mifinity, and Jeton. As we said, bank transfers are also available but only for withdrawals, not for deposits. As for the cryptocurrencies they can be used for both investments and cash-outs and feature well-known coins such as Bitcoin, Tether, Ethereum, Bitcoin Cash, Litecoin, USD Coin, Tron, and Solana.

Another good news is that you can visit the Payments section of the website and preview all the available payment methods for your country as well as the minimum and maximum deposits and withdrawals for each option.

When it comes to the payment conditions however things are not so great. The only positive is the minimum deposit which varies according to the payment method but overall doesn’t exceed €25. To be exact, the minimum for CashLib is just €10, while Flexepin and all cryptocurrencies require at least €25 of minimum investment. Mifinity and Jeton come with a minimum amount of €25, respectively. Nonetheless, all of the amounts are rather affordable and standard for the sector.

The minimum withdrawal however doesn’t fit the bill so perfectly. As a matter of fact, it’s quite high and exceeds the industry standards several times. More precisely, the minimum you can withdraw is capped at €100 for all banking options. As we said, this is too excessive especially given the fact that the majority of casinos tend to ask for between €10 and a maximum of €40 of minimum payouts.

The maximum cash-outs aren’t much better either. To be exact, the maximum withdrawal per month is capped at €7000, which is a rather modest amount in our opinion, especially compared to the limits of €50,000 that most of the houses tend to provide. This being said, if withdrawable amount is larger than €7000, the rest will be placed back in the customer’s account, for withdrawal within the following month. The daily and weekly limits are also not mentioned.

What we know for sure however is that the maximum net winnings in any 24-hour period per account are limited to €5000. Maximum withdrawable amount per account is limited to €50,000 which is another rather unfavorable and restrictive requirement.

Furthermore, you also need to take into account the fact that a player with only 1 deposit will be eligible to cashout a maximum of x15 times the initial deposit amount. All further winnings will be removed from the account upon withdrawal request.

Next, in case an account applies a limit of any sort (Time-Out, Deposit, Bet etc) the casino reserves the right to limit any withdrawal requests to 10% per month of the overall withdrawable amount for as long as the limit is active. After that period, limits will be reversed. This is yet another disadvantageous and unusual condition that we haven’t seen with other online casinos at all.

When it comes to withdrawal times, the casino aims to process all cash-outs within 2 business days, which is a reasonable time frame.

There are no withdrawal fees charged by Royal Coala. Yet, note that there will be instances that a payment provider might add a commission fee on top of your deposit amount. These amounts can be requested by the support team via email up to 48 hours after the deposit.

Before requesting any withdrawals though remember to meet the rollover requirement which basically aims to prevent money-laundering. To be precise, when a player deposits, he/she must bet 100% of the deposit either at sportsbook on minimum odds of 1.50 or must wager the deposit at least x3 times before ordering any withdrawal request. This requirement is introduced to combat fraud and to ensure that all money deposited is used for gambling purposes only. Additionally, keep in mind that if you attempt to withdraw funds that were deposited but not used for wagering, the casino may levy a processing fee of 10% upon such withdrawals. The fee is also standard for the sector as most of the online gambling houses tend to ask for the same.

Finally, you should verify your account prior to your first withdrawal at royalcoala.com by submitting some personal documents such as a copy of your ID, passport, or driving license, as well as a copy of a utility bill or bank statement. What’s more, withdrawals exceeding more than €2300 will require an additional verification process.

Dormant Accounts

Any account that hasn’t been used for 12 consecutive months will be considered dormant and the casino may close it. The good news is that customers with a dormant account may contact Customer Support within 6 months of account closure to request reactivation. In this case the casino will return all real money balance to you, but the bonus funds will be forfeited, so keep that in mind. Also note that after the 6-month period, any remaining funds may be permanently voided and the account will be permanently closed without the possibility of reactivation.

Royal Coala Casino is owned and operated by Green Champions Leader S.R.L., incorporated in Costa Rica by the reg. number 3-102-917157.

Costa Rica is a popular gambling hub and a home of many online casinos. What’s more, companies established under the laws of Costa Rica are legally allowed to perform gambling operations and offer gambling services, so it’s a rather trustworthy jurisdiction. This being said however, you should keep in mind that Costa Rica doesn’t actually issue any gambling licenses and doesn’t regulate the market, at least not the way Malta, Curacao, or the UK do. It can’t compare to much stricter gambling regulators such as the Malta Gaming Authority (MGA), the UK Gambling Commission (UKGC), nor even to Curacao or Anhouan.

Nevertheless, choosing an online casino based in Costa Rica is still a suitable option. Just beware that in case of any problem there’s no official authority to back you up.

This being said, Royal Coala Casino seems trustworthy enough and offers secure and fair gambling services. You can count on an advanced SSL encryption technology to safeguard sensitive information and payment operations. What’s more, the casino claims to use Random Number Generators (RNGs) in order to ensure the unbiased and fair outcome of each game.

Responsible gambling is another essential part of every reliable online gambling platform and in this case Royal Coala doesn’t seem to disappoint. The house provides several tools and settings that can help you minimize the potential risk of gambling addiction or problem gambling. Just go to your profile, section Responsible Gambling and choose if you wish to set a deposit limit or to request a Time-out/ Self-exclusion option. Here’s what you need to know in general:

• Deposit Limit – this is a great way to stay away from overspending and control your investments. In order to set a deposit limit just go to the Responsible Gambling section at your profile, then click on Deposit Limit. Next, enter the desired limit amount and choose the time period from the drop-down list. The limit can be set for a day, a week, or a month. In short, once you hit the set amount no further deposits will be allowed until the time span expires. Additionally, also note that any decrease of the limit takes effect immediately. while increases of the limit will be active after 24 hours.
• Time-out period – if you need a short break from gambling the Time-out is a great option. Basically, it will block your account for a shorter period of time such as a day or two. Just choose the time span from the drop-down list and click Submit. Mind however that the restriction takes effect immediately and no logins will be allowed until it expires.
• Self-exclusion – this option is suitable for players who feel that gambling has a negative effect on them and they need to take a longer break. To be exact, the minimum period for the Self-exclusion is 6 months but it could be also for a year or even for an indefinite period of time. In order to self-exclude yourself you need to contact the support team by email. Again, beware that once being self-excluded you won’t be able to log in to your account nor perform any payouts.

In addition to all of that, we also recommend visiting the Responsible Gambling section of the page where a thorough information on safe gameplay is provided. You can find many helpful hints on how to control your gambling activity, as well as links for help organizations and ideas on how to protect the minors. Here are for example some useful tips that you should consider if you feel that gameplay has a negative influence on you or your life:

• Start playing only when you are calm and concentrated.
• Take regular breaks.
• Define for yourself beforehand the monthly amount you can spend on the game.
• Once setting a maximum limit, do not further increase it.
• Before you start playing, define the maximum amount of winning, after reaching which you should stop playing.
• Define the amount you can afford to lose beforehand.
• Do not start playing under alcohol or drug influence.
• Do not start playing in a depressed state. If you feel that you need a break, we provide options to help.

In what cases behavior of a person should be considered as dependence?

• The player is deeply involved in gambling; all his thoughts are only about the game.
• Bet sum increases in course of time.
• Attempts to quit or control his participation in the games appear to be unsuccessful.
• When limiting his participation in gambling, a person experiences irritation and disappointment.
• The game is a way to escape from problems or discomfort.
• The player tries to win back the lost amount.
• Lies about his playing behavior.
• Commits illegal acts.
• Spoils or breaks the relationship with family and colleagues.
• Borrows to participate in the games.

In order to get in touch with the customer support of Royal Coala you can either use the live chat or the support email. Both options are reliable and available 24/7.

In order to access the live chat just click on the small icon at the main menu and enter name, email, and message. You can also choose the support department from the drop-down list and then click send. The support assistants typically respond within a few minutes.

As an alternative you can also write to [email protected] and explain your issue more thoroughly. In this case the support team will try its best in order to get back to you within 24 hours. What’s more, also note that the casino currently supports queries in English, German, Spanish, Norwegian and Finnish.

In addition, you can also check the Frequently Asked Questions (FAQ) sections for further details on registration, login, account verification, and more.