Richroger Casino Review

While exploring the casino for our review, we encountered a major issue—we couldn’t access the cashier. A message appeared stating that our current currency wasn’t supported in our country and prompted us to choose another one. However, the function simply didn’t work, preventing us from making any deposits or withdrawals. Customer support was unable to provide a solution. Because of this, the following information is based on what we found in the terms and conditions and general details on the site.

The minimum deposit amount varies by country, ranging from €2, €5, €10, or €15. While the range is quite broad, the amounts themselves are fairly standard, with €2 and €5 being on the lower end. The maximum deposit limit depends on the chosen payment method. From what we can see on the website, the casino supports Visa, Mastercard, and cryptocurrencies like Bitcoin, Ethereum, Ripple, and Litecoin. However, we couldn’t find additional details for each option.

We do know that the casino allows cryptocurrency transactions, but with notable restrictions. Due to the nature of crypto payments, deposit limits cannot be applied. Players must deposit at least the minimum amount required for their chosen currency, as displayed on the deposit page—anything below this won’t be processed or refunded. Additionally, if cryptocurrency funds are mistakenly sent to the wrong network, the casino will only attempt recovery for amounts exceeding €5000, charging a 0.1 BTC fee. Even then, fund recovery is not guaranteed.

Withdrawals also have country-dependent minimum limits, ranging from €50 to €120. This is a fairly high threshold, which could make it difficult for some players to access their funds. Additionally, players must wager their deposited amounts at least once before withdrawing, which is a standard rollover requirement but something to keep in mind.

The website supports withdrawals via Original Credit Transfer for Visa and Payment Transfer for Mastercard. However, even if a country supports these options, there’s no guarantee that transactions will go through, as issuing banks may block or reject them at their own discretion. This lack of reliability is a drawback, as it can create uncertainty when trying to withdraw winnings.

Withdrawal processing times can take up to 24 hours. Once a withdrawal is approved and released, the time it takes to receive funds will depend on the selected payment method.
Withdrawals via bank transfers can, in exceptional cases, be subject to additional charges imposed by intermediary banks. These fees remain outside the casino’s control and are capped at the equivalent of €16—which is pretty hefty.

RichRoger Casino keeps things pretty standard when it comes to withdrawal limits. Players can cash out up to €2,500 per day, €7,500 per week, and €15,000 per month—which is pretty much in line with what you’d expect from most online casinos. Of course, if you’re a high-roller with VIP status, you might get a little more flexibility, but that’s up to the casino’s discretion.
Now, if you hit a massive win, keep in mind that RichRoger Casino may pay it out in monthly installments of up to €15,000. This isn’t unusual—many casinos do this to manage their payouts better. While it might not be ideal if you’re eager to get your hands on all your winnings at once, it’s a common practice in the industry.

Overall, RichRoger Casino presents a number of challenges when it comes to deposits and withdrawals. The inability to access the cashier and the lack of resolution from customer support are major issues that raise concerns about the platform’s reliability. While the deposit limits are relatively standard, the high minimum withdrawal thresholds and uncertainty around payment method processing—especially with credit cards—are significant drawbacks. The restrictions on cryptocurrency transactions and potential bank transfer fees only add to the frustrations. All things considered, the casino’s banking system seems poorly managed and untrustworthy.

Inactive Accounts

Like most casinos, RichRoger Casino has a policy for inactive accounts. If you don’t log in or out for 12 consecutive months, your account will be considered dormant. The casino then reserves the right to charge a €10 monthly fee, which will be deducted at the start of each month until your account is reactivated or your balance reaches zero. Overall, the details of this policy are pretty standard.

The company behind RichRoger Casino is Caishxn Holding B.V., based in Curacao with registration number 162826. It’s crucial to note that the casino does not hold a valid operating license, and its application with the Curacao Gaming Control Board is still in progress. Given this, we strongly recommend players to proceed with caution when considering this casino, as the lack of a license could leave players with limited protection and recourse.

Transactions at RichRoger Casino are handled by Hok Lok Siu Ltd., a company based in Cyprus.

When it comes to responsible gambling, the casino offers players a variety of tools to manage their habits. Players can set deposit limits—whether daily, weekly, or monthly—and can also opt for self-exclusion for periods ranging from 6 months to a year. These options, along with other responsible gaming features, can be accessed directly through the player’s profile settings. Additionally, the customer support team is trained to assist players in managing compulsive gambling risks, helping implement gambling restrictions, and directing players to specialized support services if needed.

RichRoger Casino implements some essential security measures to protect player data, such as SSL encryption for secure transactions and fraud prevention systems to monitor for suspicious activity. These steps help ensure that sensitive information is kept safe. However, while these security measures are in place, the absence of a proper license raises concerns about the overall safety and reliability of the casino. Without a valid license, there’s no regulatory body overseeing their operations, which means players have limited recourse if any issues or disputes arise.

One of the major drawbacks of RichRoger Casino is the extensive list of restricted countries, which excludes many players from accessing the platform. The casino does not allow registration or use of its services for residents of numerous countries, including Aruba, Australia, Bonaire, Curacao, France, Iran, Iraq, Netherlands, Saba, Spain, St. Maarten, Statia, United Kingdom, and Austria. Furthermore, the list is even broader when it comes to depositing and playing real money games, which includes Armenia, Azerbaijan, Belarus, Belgium, Russia, Ukraine, Kazakhstan, and several other regions. Players from Afghanistan, North Korea, Syria, and Venezuela are also excluded, along with numerous other territories.

The fact that such a wide range of countries is restricted makes the platform far from inclusive, limiting access for players from many parts of the world. Additionally, the casino reserves the right to refuse customers from any other countries, even if they are not listed. This means that players from countries not explicitly mentioned might still find themselves unable to register or use the platform. With such a broad and somewhat unpredictable list of restrictions, the casino could leave many potential users disappointed or frustrated.

Customer Support at RichRoger Casino is easy to access, whether you prefer live chat or email. You can reach out via [email protected] whenever you need help.
For common questions, there’s a FAQ section that covers topics like account verification, setting limits, claiming bonuses, and more, so you might find the answer you’re looking for right away.

If you’ve got feedback or need to report a bug, there’s a short form on the website for that. While this form won’t help resolve issues directly, it’s a way for the casino to improve your experience.

The response time on live chat is quite fast—usually under a minute. However, when we encountered an issue with the cashier, we reached out to support, provided screenshots, and explained the problem. While they acknowledged the issue and escalated it to the responsible department, they informed us that such requests typically take up to 24 hours to process. Despite this, we received no resolution, which left us feeling very dissatisfied. On top of that, support was unable to answer additional questions about the casino or was very slow to provide helpful answers.

Overall, the support experience was not very helpful, and this lack of follow-through points to significant room for improvement in customer service.