Nova Casino Review

Nova Casino advertises support for Visa, Mastercard, Neteller, Skrill, and Interac; however, available payment methods depend on your location. In our case, the only option provided was card payments via Visa or Mastercard, which felt quite restrictive. Additionally, the lack of cryptocurrency support may be a drawback for players who prefer faster, more private transactions.

Deposits

Depositing at Nova Casino works a bit differently than most platforms. Instead of a straightforward payment system, players must select their preferred method, copy their account ID or login, and then message the casino’s cashier via Telegram with the account details and the deposit amount. This extra step is unusual and may feel inconvenient, especially for players used to seamless transactions directly through the site.

One of the biggest downsides is the lack of clear deposit limits upfront. Players are not immediately informed of the minimum and maximum deposit amounts, which can be frustrating. After contacting support, we learned that the minimum deposit is €5, which is quite low and competitive. However, the maximum deposit per transaction is €1,000, which is on the lower side compared to other online casinos.

Additionally, Nova Casino has a rule that allows players to make only three consecutive deposits if the funds are not wagered. If you play with your deposits, there’s no limit to how many times you can deposit per day. This is likely in place to prevent potential fraud or abuse of the deposit system.

On the plus side, Nova Casino covers any transaction fees for deposits, which means the amount you send is exactly what lands in your account. However, any charges imposed by your bank or payment provider are still your responsibility.

Withdrawals

Withdrawals follow the same process as deposits, requiring players to request a payout through Telegram with the cashier. While this system may work, it lacks the convenience and automation that most modern casinos offer.

The minimum withdrawal amount is €10, which aligns with industry standards and should be manageable for most players. If you have wagered your deposit at least once, there are no withdrawal fees. However, if you attempt to withdraw without meeting this basic wagering requirement, an 8% fee will be applied, with a minimum charge of €4. This is a standard anti-money laundering measure, though the fee is slightly higher than what some competitors charge.

Like most regulated casinos, Nova Casino may ask for identity verification before processing withdrawals. This could include providing photo ID, proof of address, or even a selfie or verification call. These security checks can happen at any time and are standard practice to prevent fraud and ensure responsible gambling.

Withdrawal Limits

Nova Casino imposes some monthly withdrawal limits, which may impact high rollers or players who hit a big win.

If your balance is at least 10 times larger than your total deposits, your maximum withdrawal is €5,000 per month. This could be limiting for lucky players who hit a major win with a small deposit. Casinos often implement this rule to manage risk and prevent abuse from bonus hunters.

In all other cases, the maximum monthly withdrawal is €10,000, which is slightly lower than what many top-tier casinos offer.

However, one big advantage is that there are no limits on withdrawing winnings. If you hit a jackpot or a big payout, you can cash out your full winnings without restrictions, which is a great benefit compared to some casinos that cap withdrawal amounts on big wins.

Nova Casino offers low deposit limits, no deposit fees, and unlimited withdrawals on winnings, which are all positives. However, the unconventional deposit and withdrawal process via Telegram, limited payment options, and monthly withdrawal caps may be drawbacks for some players. Expanding the available payment methods and streamlining the transaction process would make banking at Nova Casino much more user-friendly.

Inactive Accounts

Nova Casino doesn’t mention an inactive account policy, which makes it unclear what happens if you stop playing for a while. Most casinos start charging a small monthly fee after 12 months of inactivity, but without any info, we can’t say if that’s the case here. The lack of transparency isn’t ideal, as players taking a break might not know what to expect. It would be helpful if Nova Casino clarified this to avoid any surprises.

Nova Casino is owned and operated by WinnerSoft Technology Ltd., a company registered in the British Virgin Islands, and holds a gaming license from the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005. While this type of license is considered lax compared to stricter regulatory bodies, it’s still better than having no license at all. Players should be aware that dispute resolution and regulatory oversight may not be as robust as with top-tier licenses like the UKGC or MGA.

Nova Casino encourages responsible gambling by advising players to treat gambling as entertainment, set personal limits, and avoid chasing losses. They offer self-exclusion options, including a minimum six-month lockout and a seven-day cooling-off period, which can be accessed through customer support. Additionally, they provide links to organizations like Gamblers

Anonymous and GamCare for further assistance. The casino also enforces an 18+ age restriction and offers basic guidance for parents to prevent underage gambling. However, more advanced tools like customizable deposit limits or reality checks are missing, which would provide players with better control over their gambling habits.

Nova Casino follows industry-standard security practices, including KYC verification to prevent fraud and money laundering. While this ensures compliance and security, it may slow down withdrawals for some players.

Lastly, Nova Casino has a list of restricted countries, including the UK, USA, Germany, Spain, and others, meaning players from these regions cannot access the platform.
While Nova Casino covers the basics of security and responsible gambling, stronger licensing and more player protection tools would improve its credibility and safety.

Nova Casino offers 24/7 customer support via live chat and email at [email protected]. However, one downside is that you can’t use live chat before registering, which can be frustrating if you want to inquire about the platform before signing up.

In the support section, there is also technical support available, though response times can be a bit slow. For quicker replies, you can use Telegram, where responses are nearly instant. Another minor downside is that the live chat isn’t integrated well as a pop-up on the website, making it less convenient to access.

Overall, while the support options are decent, some improvements in accessibility and speed could enhance the overall customer service experience at Nova Casino.