MadCasino Review

MadCasino offers a variety of banking options, ensuring quick and flexible transactions. If you’re into crypto, you’re in luck because the platform accepts several crypto coins. Here’s a full list of the payment methods MadCasino supports:

• Debit/credit cards: Visa, Mastercard, and American Express;
• E-wallets: Astropay, Skrill, and Neteller;
• Prepaid solutions (deposits only): PaysafeCard
• Others: bank transfers (withdrawals only)
• Crypto: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Tether (USDT)

The minimum deposit limit depends on your chosen payment method. If you’re depositing through debit or credit cards, the minimum deposit is €25. If you’re using any of the other available solutions, the minimum deposit will be €20. Both are affordable and accessible amounts, which makes us happy.

On the flip side, the minimum withdrawal limit is €100, which is a lot of money considering the minimum withdrawal requirement at most online casinos is around €35. Additionally, MadCasino’s minimum cashout requirement isn’t suitable for newcomers to gambling houses or casual players. On top of that, the maximum withdrawal limit is €1,000 per day and €2,000 per week, which is restrictive if you’re a high roller. Luckily, MadCasino doesn’t seem to charge deposit and withdrawal fees.

Depending on your chosen withdrawal method, cashouts may take up to 3 business days to process. Note that processing times may be extended due to additional account verifications.

Since the casino complies with Anti-Money Laundering (AML) and Know-Your-Customer (KYC) regulations, it may request additional KYC documentation to verify the customer’s identity and location. To complete the KYC verification check, you may be asked to upload the following documents:

• A photo of a government-issued ID. Users may have to provide photos of the front and back of the document, depending on the ID type;
• A selfie with the ID document in hand;
• A recent bank statement or utility bill to confirm your address;
• A photo of the card used for deposit as proof of source of funds;
• Any other documents the casino deems necessary.

The casino will review the provided documents within 48 hours.

Inactive Accounts

MadCasino doesn’t provide information on what is considered an inactive account. According to the casino’s Terms and Conditions, it will withdraw bonuses from accounts that aren’t actively used.

Typically, a casino will consider your account inactive if you haven’t used it for a period ranging between six months to one year. Most gambling houses will then impose a monthly administrative fee of at least €5.

MadCasino doesn’t provide any information about its license and owner, which might seem a bit concerning. After checking with the official License Register of Anjouan Gaming, we found that the casino is owned and operated by Softon Ltd., a company regulated in Anjouan, under License Number ALSI-202409012-FI1. This all means MadCasino holds a valid license, which is always good news.

Anjouan may not be the strictest regulatory regime in the online gambling world, but having a legitimate Anjouan license is much better than operating without one. Furthermore, Anjouan has recently made considerable progress in improving its reputation. Casinos under the regulatory regime of Anjouan offer responsible gambling tools, support during disputes, and RNG-tested games to ensure random game results.

If you’re unsatisfied with your gambling experience at MadCasino, you can file a complaint via email at [email protected] within seven calendar days of the incident. The casino will then respond within 60 days. When it comes to disputes, the casino’s final decision will depend entirely on its back-office data.

MadCasino utilizes several helpful tools that will help you keep gambling activities under control if needed. The Cool-Down period feature allows players to freeze their accounts for a short time – between 1 hour and 48 hours. During the Cool-Down period, you won’t be allowed to deposit, make bets, or gamble. However, you’ll still be able to log in and withdraw funds from your balance.

Additionally, players can set deposit, betting, loss, and time session limits to control their gambling. Users can also track their gambling history, including transactions, deposits, and withdrawals, to check how much time they spend at the casino.

If you think you’re starting to become dependent on gambling, you can request Self-Exclusion by email at [email protected]. MadCasino will then block your access to the account and stop sending marketing and promotional materials. Players can request temporary or indefinite self-exclusion from the casino’s gambling services. Keep in mind that you won’t be able to re-activate your account until the Self-Exclusion period expires.

MadCasino’s customer support is available 24/7 and will always be ready to help. You can contact the customer support team by using the live chat feature or via email at [email protected]. We used the live chat to clarify some details, and we’re happy to report that the agents we spoke to were polite and provided helpful responses. They also reply within seconds, which is a major plus. The only downside is that the live chat is currently only available in English. Since the site is new, we hope it will add more languages soon. You can use the email option for less urgent matters.

MadCasino features a helpful FAQ section that contains answers to the most common questions and concerns regarding bonuses and promotions, deposits and withdrawals, technical issues, verification procedures, and gaming activities. We recommend checking the FAQ page before resorting to the other two options because your answer might be hiding there.