Felixspin Casino Review

Ready to check the games? Awesome… but first, let’s talk about all payments. Felixspin Casino works with different payment methods depending on location, using popular credit and debit cards like Visa and Mastercard, crypto coins like Bitcoin, bank transfers, and e-wallet and voucher platforms like Mifinity and Cashlib. Be aware that the minimum amount needed to get started varies between countries and may be as low as 2/5/10/15 EUR. Such varying numbers may seem confusing, but given the different gaming regulations globally, different entry requirements kind of make sense.

The main concern here, when it comes to payments, is that the minimum withdrawal is 50 EUR, which is high compared to other casinos. Another downside is that withdrawals, at least based on current location, can be made only via bank transfers, which is tricky as some banks have restrictions when it comes to gambling sites.

Payments are processed within 12 hours. Note that a standard verification upon a customer’s first withdrawal request and in some exceptional cases might be needed:

1. Utility bill (no older than 6 months)
2. Copy of the front of your credit card (with the middle 8 digits hidden)
3. Proof of ID (passport, driving license, etc.)
4. If needed, your e-wallet account number and email address attached to the account

In the case of big cash-outs, for example, under AML and KYC regulations, user identification and verification might be required by the site’s administration. The good thing is that there are clear withdrawal limits in place: 2,500 EUR per day, 7,500 EUR per week, and 15,000 EUR per month, which all aim to protect players and adhere to responsible gambling.

Having mentioned responsible gambling, Felixspin Casino – just like other casinos – allows users to adjust their own limits to promote safe gaming.

Inactive Accounts

For those who ever get bored of the wide range of games on the gaming platform, we should mention that their account may become dormant over time. An inactive account is any account that a player has not logged into or logged out of for 12 consecutive months. In such cases, the administration reserves the right to charge a monthly fee of 10 EUR or the equivalent in another currency.

Note that a user may contact [email protected] and close their account to avoid additional charges.

And of course, let’s talk about security. Felixspin Casino operates under TerderSoft B.V., which is an online gambling operator that owns and operates several casinos. The company is licensed in Curaçao with registration number 164860, as stated on the site.

This website is licensed and regulated by Curaçao Interactive Licensing (CIL), license number #5536/JAZ. With this information being available online, the site manages to boost customer trust and brand loyalty.

And the best part? Well, there are three major sections on the site dedicated to three vital aspects of gaming: licensing, fairness and RNG, and Responsible Gambling. Taking players into consideration is a huge plus, further boosting the credibility of the casino.

Here we should also note that the payment services for Terdersoft B.V. are provided by their subsidiary – Interdersoft Limited, a legal entity under the laws of Cyprus with the registration number HE 452538.

For further legal questions, one can contact [email protected].

Felixspin Casino offers not only clear terms and conditions but also satisfactory customer support. As stated in the previous paragraph of our Felixspin Casino review, one can easily get in touch via email and receive more information or technical support.

If you don’t want to wait for a reply, you can access the chat support option instead. There’s a chatbot that offers help in several languages: English, German, Italian, French, Portuguese, Spanish, Turkish, and Polish. If you can’t find the information needed, you will be transferred to a real agent. Staff can be extremely helpful, so when it comes to support, the casino gets a 8/10 rating.

In addition, the site itself is quite informative: you can always check the Terms and Conditions and Q&A pages to find answers to any questions you may need.