The availability of the payment methods on BitCasino varies wildly depending on your location. For deposits, these can include Visa, Mastercard, Neteller, Skrill, EcoPayz, and SticPay. However, the main ones are the crypto options which are Bitcoin, Ethereum, Litecoin, Ripple, Tron, and Tether. The minimum deposit amount is the same for all currencies and methods and is set at the equivalent of 0.5 mBTC. Furthermore, transactions are instant, and you won’t be charged any processing fees. The supported currencies are BTC, ETH, LTC, XRP, TRX, USDT, and JPY.
For withdrawals, you can use Bitcoin, Ethereum, Litecoin, Ripple, Tron, and Tether, as well as Neteller, EcoPayz and SticPay. The minimum here is the equivalent of 1 mBTC, and there is also a weekly limit of 50 BTC, which is incredibly high. Due to the nature of cryptocurrencies, processing of payments is almost instantaneous and won’t take much longer than several minutes, while the more conventional methods can take up to a couple of days. The casino has set a 5x wagering requirement on all deposited funds, which is much higher than the standard 1x that most websites employ and makes this particular one much harder to recommend.
Like most crypto casinos, BitCasino is licensed by the Curacao eGaming Authority. While this might be a widely-known regulator within the industry, it is not so for good reasons. Due to its lax requirements and guidelines, casinos operating under such a license often get away with high wagering requirements and other unfair terms. Additionally, the Curacao authority will not usually get involved in cases of dispute where a casino is delaying or refusing payment of winnings. This means that if you find yourself in such a situation, you won’t have any backing and will have to resolve the issue on your own. In such instances, things rarely work out in favour of the customer.
Assistance is available on BitCasino under the forms of email and chat support. Both can be found in the Help Centre, alongside an extensive FAQ database, containing information on almost all general topics you might have questions about. The email works as a contact form that you can fill out with information on your issue and allows you to attach any pertinent files. Alternatively, the online chat is available 24/7 and can be found at the bottom-right corner of your screen as well. Here, you will have a direct line to a support agent who will assist you, usually within a couple of minutes.