AurumPalace accepts a wide range of payment methods. These include BanContact, EcoPayz, Eps, iDeal, SafetyPay, Sofort, CashToCode, WebMoney, Zimpler, Neteller, Skrill, Paysafecard, Trustly, and Bank Transfer. The minimum deposit amount for all methods is €10, while the maximum varies between 300 and 20,000, depending on the provider. There are no deposit fees or processing times. The website also supports a number of different currencies, such as Euro, USD, CAD, NZD, AUD, and SEK. You can choose your preferred currency during registration, but their availability is dependent on your location. Any deposits made in a currency different from that of your account will be automatically converted.
For withdrawals, you have the option of EcoPayz, WebMoney, or SEPA transfers. The minimum here is also €10, while the maximum varies. All three providers list a transaction maximum greater than €2,000, but that is made moot by the single transaction limit of €2,000 set by the casino. Additionally, AurumPalace has set a daily withdrawal cap of €5,000 and a monthly cap of €20,000. Processing times can take up to 12 hours for a withdrawal request to be approved, and the website does not list any fees. Lastly, there is a standard 1x wagering requirement for all deposits made with the casino, to comply with laws and regulations.
AurumPalace is operated by DGV Entertainment Group. Although they may be a newly formed company, they are licensed by the Malta Gaming Authority (MGA). As we mentioned at the start, this is a highly respectable and trusted regulator recognized internationally. They are known for their commitment to customer protection and strict rules. Their high licensing and maintenance fees effectively deter scam casinos, as do their high standards and requirements. Should any issues or disputes arise, you would always be able to turn to them for backing and assistance.
AurumPalace provides support in a number of ways. You can email them at their support address, and they will get back to you as soon as possible. They also promise to reply within less than 24 hours, which is a good response time. This is a less engaging form of communication for those who’s issues are not so pressing. Alternatively, you can contact them via online chat on the website. This feature is also available 24/7, so you will always be able to get help with any issues. The chat response times are relatively quick, as we only had to wait for a couple of minutes to connect with a staff member. Lastly, the casino has an extensive FAQ assortment in their support section, which contains answers to most general questions you may have and might save you the effort of contacting support.