Viu-Viu Casino Review

Viu-Viu Casino offers a vast selection of payment methods, making it convenient for players to deposit and withdraw funds. The platform supports a wide range of options, including traditional methods like Visa, Bank Transfer, and popular e-wallets such as Skrill, Rapid, Payop, Astropay, Jeton, and Paysafecard. Additionally, players can also use modern payment systems like Binance, Google Pay, and Apple Pay. For those who prefer to use cryptocurrencies, Viu-Viu Casino supports a great variety of digital currencies, including Bitcoin, Ethereum, Litecoin, TRON, Dogecoin, Binance Coin, Solana, USD Coin, XRP, Cardano, Bitcoin Cash, and Tether. While these options are available, it’s important to note that the specific payment methods you can use might vary depending on your location. That was the case in our experience, as we had only a handful of the options mentioned above.

Deposit Methods

For fiat deposits, Revolut was the primary option, with a minimum deposit of €20 and a maximum of €5,000. Alternatively, you could “buy” crypto temporarily, meaning you make a fiat deposit that automatically converts into a selected cryptocurrency before it enters your account. In this case, the minimum deposit remains €20, but the maximum limit increases significantly to €23,955.

If you already own crypto, you can make direct deposits using BTC, USDT, TRX, ETH, XRP, LTC, BNB, TON, SOL, DOGE, USDC, BCH, and ADA. The minimum deposit amount varies depending on the cryptocurrency. To provide more clarity, we’ve outlined in the table below the minimum deposit and withdrawal amounts, along with the number of required confirmations for virtual currency withdrawals.

Deposit Fees and Wagering Requirements

While the casino does not mention any fees for deposits, keep in mind that your bank or payment provider may apply fees. Furthermore, deposits must be wagered at least once before you can request a withdrawal. This ensures that the funds are used for gameplay.

Betting Limits for New Users

New users at Viu-Viu Casino are initially subject to a €500 betting limit on slot games. However, this limit can be increased once they achieve VIP status. To become a VIP, users need to meet one of the following conditions:

• Deposit €300 or more in a single transaction.
• Deposit €3000 or more within a month.
• Once VIP status is achieved, the betting limit increases to €2000.

However, if a VIP’s monthly deposit falls below €300 or their monthly betting amount drops below €5000, their VIP status and betting limit will be reduced back to the initial €500.

The VIP system at Viu-Viu Casino sets clear deposit milestones for higher betting limits, but its reliance on continuous activity to maintain benefits may feel restrictive for some players. The need to meet specific thresholds can be discouraging for those who don’t play regularly.

Withdrawal Methods and Limits

For withdrawals, Viu-Viu Casino offers the same payment options as deposits. That said, the cryptocurrency options are more limited, with only Bitcoin, Tether and Cardano available. This narrower selection could feel a little restrictive for players who prefer using other popular cryptos.

Another thing to keep in mind is that you must first make a deposit with your preferred payment method, and only then will it become available for withdrawals.

Withdrawal processing usually takes up to 2 banking days. However, it can take longer depending on the payment method, verification checks, or public holidays. These delays can be frustrating and make it harder to access your funds when you need them. That said, the €40 minimum withdrawal amount is a bit on the higher side, but still manageable, ensuring that withdrawals aren’t too hard to access.

The withdrawal limits at Viu-Viu Casino are quite standard, giving players a solid range to work with. You can withdraw up to €2,000 per day, €5,000 per week, and €20,000 per month.

Verification Process for Deposits and Withdrawals

It’s important to keep in mind that Viu-Viu Casino requires a multi-step verification process based on transaction amounts to ensure secure and compliant transactions. Depending on the deposit or withdrawal size, players may need to provide various personal and financial details. Here’s a breakdown of the process:

• Step One: Basic verification before withdrawals, including name, address, date of birth, and sanctions screening.
• Step Two: Required for transactions over €2,000, including a photo ID, proof of address, and nationality check.
• Step Three: Required for transactions over €5,000, with proof of wealth and employment details.
• Step Four (EDD): This step is for high-risk users, such as Politically Exposed Persons (PEPs) or those making anonymous transactions. It involves more detailed checks and ongoing monitoring to ensure the source of funds is legitimate.

Although the multi-step verification process might feel tedious at times, it’s an important measure to ensure player safety and secure transactions.

Inactive Accounts

Unlike many casinos, Viu-Viu Casino does not impose any restrictions or fees on inactive accounts. We contacted customer support to confirm this and were assured that there is no policy in place regarding inactive accounts. This means that players can take breaks from playing without worrying about their accounts being labeled as inactive, incurring fees, or facing any suspension. The account remains fully accessible, allowing players to return whenever they wish without any hassle. This is especially convenient for those who play infrequently and prefer not to deal with potential penalties for inactivity. In short, you can safely leave your account untouched for as long as needed and resume playing whenever you’re ready, with no complications.

One major concern with Viu-Viu Casino is the lack of a clear gambling license. The casino is operated by Sociedad de Responsabilidad Limitada, registered in Jaco, Costa Rica. However, while customer support insists that the casino holds a license, there is no official mention of it anywhere on the website or in the terms and conditions. Instead, the only available information confirms its registration in Costa Rica, which does not equate to proper regulatory oversight. This is a red flag, as a valid license ensures fair gaming practices, player protection, and accountability. Without one, there’s no way to verify whether the casino operates under industry standards.

When it comes to responsible gambling, Viu-Viu Casino provides only the bare minimum. Players have access to self-exclusion options ranging from 6 months to 5 years, as well as links to external resources like BeGambleAware.org. However, key features such as deposit limits, session reminders, and reality checks are missing. This leaves room for improvement, as stronger responsible gambling tools would provide better player protection.

On the plus side, Viu-Viu Casino does prioritize data security. It uses 128-bit SSL encryption, firewalls, and secure storage to protect personal and financial information. Additionally, the casino verifies accounts to prevent fraud and collaborates with privacy-compliant payment processors. While player data may be transferred internationally, Viu-Viu ensures that third-party vendors adhere to strict privacy standards.

Finally, it’s important to note that players from several countries, including the United States, China, Costa Rica, Portugal, Russia, and Spain, are restricted from registering.
Although Viu-Viu Casino has policies in place for security, responsible gambling, and data protection, the absence of a valid gambling license raises concerns. Without proper oversight, there is no guarantee of fair play or player protection. For this reason, we advise players to proceed with caution.

Viu-Viu Casino offers a variety of convenient ways for players to reach out to their customer support team. Whether you need assistance with an issue or just have a question, help is never far away.

The quickest way to get in touch with customer support is through live chat. The response time is nearly instant, which is a major plus when you need assistance right away. However, before being connected to a live agent, you’ll first interact with a virtual assistant or chatbot. The chatbot will ask you to select from a list of predefined categories, helping to direct your query. If your issue doesn’t fit into one of these categories, or if you believe a human agent will be able to help you faster, you can opt to speak to a live agent.

If you prefer, you can also reach customer support via Telegram, WhatsApp, or email at [email protected]. These options are convenient for those who prefer to message on platforms they’re already familiar with.

For those who favor self-service, Viu-Viu Casino also has a comprehensive Help Center. Where, you’ll find articles on a wide range of topics like registration, payment methods, bonuses, and verification. These articles are generally short—about a 2-minute read—yet packed with helpful information. The best part is that these articles appear to be regularly updated, so you can rest assured that the information is accurate and relevant.

In some cases, after receiving help via live chat, you may also get an official email with a detailed answer to your inquiry. This follow-up ensures that your concerns are fully addressed and provides additional clarification if needed.