VinceVegas is said to accepts a wide range of payment methods including credit/debit cards like Visa and Mastercard, bank transfers, crypto transactions, as well as popular e-wallets and open banking solutions such as Skrill, Neteller, Mifinity, Sofort, Trustly, GiroPay, Epro, Paysafecard, Astropay, Cash2Code, Ecopayz, Idebit, Interact, Instadebit, MuchBetter, Neosurf, NetBanking, Rupeepay, SafetyPay, Siirto, UPI, and Zimpler. The range certainly seems fascinating and sufficient enough.
Yet, one thing to consider is that the selection of banking options will probably vary according to your country of residence. In other words not all of the above listed options will be available for your location. For instance, once we registered, the cashier provided only a few alternatives such as Mifinity and cryptocurrencies only.
This being said, players can count on a fairly decent selection of crypto coins including Bitcoin, Tether, Ethereum, Litecoin, Bitcoin Cash, and Dogecoin.
Another thing to take into account is that you have to fill in your personal details in the profile before being allowed to make any deposits. Just head to your main profile and enter your names, address, date of birth, and phone number, then press Save. That’s it!
As for the payment conditions, the majority of them seem standard to us. The minimum you can deposit is set at just €10 which is even lower compared to the industry standards of €20. The minimum cash-out on the other hand is said to be at least €20 and that’s another gold standard for the sector.
When it comes to the maximum withdrawals, players are allowed to cash-out a maximum of €5000 per month. All amounts larger than €5000 monthly will be paid in installments until the full withdrawal amount is reached. The daily and weekly limits are not mentioned though.
Next, all payouts are said to be processed within 12 working hours which is quite a short time-frame. Yet, beware that some delays may still occur due to public holidays or if additional verification procedures are required. The exact execution time also may vary according to the payment method itself. This means that withdrawals via cryptocurrencies may be finalized within a few minutes, while credit/debit cards payments tend to require from 1 to 3 business days. Bank transfers are known to be the slowest, featuring up to 5 working days.
This being said, no deposit or withdrawal fees are being charged by the casino itself. Yet, note that payouts via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of the casino and are usually limited to the equivalent of €16.
Furthermore, in order to process a withdrawal, players must meet a minimum wagering requirement on their deposits. This rule is in line with the Anti-Money Laundering (AML) policy and aims to ensure that all money deposited is used for gambling purposes only. The exact amount of turnovers varies according to your initial deposit as follows:
- For deposits of €10 or more: A minimum of 10% of the deposited amount must be wagered before a withdrawal can be processed.
- For deposits of less than €10: A minimum of 3x the deposited amount must be wagered before a withdrawal can be processed.
Inactive Accounts
When it comes to the Inactive Account policy, VinceVegas comes with some rather confusing information. The thing is that you can find two different rules in its Terms and Conditions.
At first, VinceVegas claims that if you don’t log in to your account for 12 consecutive months it shall turn inactive and a €5 monthly administrative fee will be charged. If you don’t use your account for 30 consecutive months however it shall be considered dormant and the whole balance may be voided. It also promises to notify you prior to your account becoming inactive thus giving you the opportunity to sign in and prevent any fees being deducted. In addition to that, if your account is about to turn dormant, the casino will once again send a reminder to your mailbox. Upon receipt of this reminder mail, you will have 30 days to log into your account and withdraw funds. If no login is registered within this 30-day period, all bonus funds may be deducted from the balance.
Later on however, the casino also states that your account will turn dormant after 60 consecutive days of inactivity which includes no logins, no bets, and no withdrawals. As a result, the house may deduct a monthly maintenance fee of 10% of the account balance. This deduction will occur on a rolling monthly basis until the account balance reaches €20 or equivalent. Once the balance falls below this threshold, any remaining funds may be forfeited and the account closed. Again, the good news is that the player will be notified prior to any deductions being made and will have the opportunity to reactivate their account by logging in.
With this in mind, we suggest staying vigilant and keeping track of your account activity just in case.
Either way, if the account is inactive due to a definite period of self-exclusion, inactivity fees shall not be charged during that period and resume 30 days following the expiration of the definite self-exclusion period.
VinceVegas Casino is operated by Geeker Technology N.V., a company incorporated under the laws of Curaçao.
Geeker Technology N.V. has an application (OGL/2024/251/0130) for a gaming license in progress with the Curaçao Gaming Control Board. Until that process is concluded the company is permitted to continue its operations under this Certificate of Operation.
This being said, Curacao is probably one of the most popular gambling jurisdictions nowadays. Its license can ensure a safe and reliable gambling experience as all supervised casinos must adhere to certain rules in order to obtain it. For example, it’s a must that the house implements encryption technology in order to protect sensitive information such as ID details, personal data, and banking details as well. All games must also be 100% fair – to be exact Random Number Generators (RNG) must be put in place in order to ensure the genuine and unbiased outcome of each game. Another essential perk is that users should be able to benefit from fast and issue-free payments supported by well-established payment providers.
With all of this in mind, it seems that VinceVegas Casino manages to live up to the expectations. Registered players can rest assured that their personal information is in safe hands and all transactions are secured and trouble-free.
When it comes to responsible gambling however VinceVegas isn’t the best example in terms of personal limits. To be exact, you can’t set any deposit, session, wager, or loss limits using your account. Still, you can request to self-exclude yourself for a definite or indefinite period of time and take a longer break from gambling. Just contact the support team by email and they will assist you further.
In addition to that, you can also find some helpful information on safe gambling as well as useful hints on how to lower the possibility of negative side effects appearing. There are also some ideas on how to protect the minors as well as a short guide on how to prevent problem gambling. Have a look:
- Only play with money you can afford to lose: Play with amounts which are for fun and for Your entertainment.
- Do not try to win back a loss at every cost: Play for entertainment and not to earn money.
- Set yourself a time limit and do not break it: Keep in mind gambling should stay in balance with your other hobbies and not be your only hobby.
- Play smart: It is smarter to not play when you are extremely stressed, depressed or under too much pressure.
- Take breaks: You should take breaks when you notice that you get tired or can’t concentrate anymore
- Only one account: To make it easier to have an overview of how much time and money you spend on gambling it is highly advised to not create more than one account per person.
In order to get in touch with the customer support of VinceVegas Casino you can either use the support email or the ticketing system. Other than that however no live chat is available, at least at the time of writing, which is a bit disappointing.
Yet, the overall support services at vincevegas.com seem up to the mark, featuring professional and reliable assistance no matter the time or day. In other words you can count on getting help 24/7 for any gambling related issue.
This being said, you can write to [email protected] and describe your problem as thoroughly as you can. The support team will get back to you shortly.
As an alternative, you can also use the ticketing system – just click on the Submit a Ticket link at the footer and fill in the short form. You have to enter the title, select a problem from the drop-down menu, and write down your message. Then click Submit. After successful ticket creation, you’ll receive an email with your newly created ticket, that you can use to track the issue and the solution.
Finally, even though there’s a Frequently Asked Questions (FAQ) link at the footer as well, the section is actually empty (at least for now). We suppose the casino will upgrade its services any time soon, so stay tuned!
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