When it comes to payment methods that the website works with, the selection is a bit more varied, but not too much. You can deposit with multiple bank cards, several of which are exclusive to the US. This is apt, as the website is focused on that market. These include Visa, Mastercard, American Express, Diners Club, and Discover. Interac e-transfer is the only non-card fiat option that you can use. The casino also works with Bitcoin and several altcoins, including Litecoin, Bitcoin Cash, and Ethereum. The minimum deposit amount for fiat payments is $35, while the maximum is $1,000. For cryptos, these limits are widened to a $10 minimum and a $10,000 maximum. There are no processing fees for any of these, and processing should be instant for the most part. SlotsRoom only works with USD and CAD in terms of currencies.
For withdrawals, you can use only checks and Bank Wire Transfers for fiat and Bitcoin for cryptos. The minimum for the first two is $200, while for Bitcoin, it is $30. Meanwhile the limit is $3,000- $4,000 for fiat and $4,000 for cryptos. Bitcoin withdrawals are free of charge, while checks and wire transfers come with a $50 fee and a $25 fee, respectively. Processing can take up to 5 business days, depending on your chosen service. The casino also has a 1x wagering requirement on all deposited funds. If this is not met before withdrawing, a 25% fee will be applied.
SlotsRoom Casino operates under a Curacao eGaming Authority license. Although this is the standard jurisdiction where most crypto casinos choose to get licensed, it does not provide much in terms of player protection. In fact, the Curacao authority has some of the lowest standards and fees for licensees. This will often result in casinos setting demanding and unfair terms for users. Furthermore, the regulator has a history of not getting involved in disputes over refused payment of withdrawals. This means that you won’t have anyone to back you up if you find yourself in such a situation and will instead have to resolve the issue on your own.
You can contact the support staff on SlotsRoom via email, chat, and phone. All three of these options are available 24/7, so it doesn’t matter when you run into trouble, you can always get assistance. The live chat feature can be found in the Contact Us section and will open a new window with a conversation. Wait times are reasonable, and you won’t have to sit around for too long. Meanwhile, the phone number is in the same section and, as mentioned before, is always available. The nice thing here is that it is a 1-800 number, so it won’t run up your phone bill when calling.