SG International N.V. Disputes & Complaints
Since SG International N.V. is an operator that works under the laws of Curacao, you’ll have to reach out to both parties to resolve any disputes. However, there is quite a lot you must keep in mind and things you can do before reaching out to the Curacao eGaming (CEG) itself.
First of all, you will need to open the official Curacao eGaming (CEG) website. Since the regulator receives quite a lot of complaints, there are certain guidelines that you must follow.
These are in place in order to reduce the time it takes to respond to the customer by removing any spam reports or ones that do not meet the requirements. In this section, we will be adding the most important information on the website. However, make sure to check the details on CEG’s website too, if you are interested.
First of all, although obvious, you must make sure the casinos you are contacting CEG about are actually registered under them. That’s because there are some fraudulent casinos that claim they have a Curacao license, but in reality, they do not.
For example, they might have a license number, but it might not be the company’s number. This is why you must always check the license number of every casino on the official CEG website. Since we will only be talking about SG International N.V. casinos, you can rest assured.
Their casinos are all regulated by Curacao officials. Keep in mind that you must first contact the operator regarding the complaint. Whether it is a delayed withdrawal or other issues, make sure to reach out to customer support.
This will usually be enough for the issue you have at hand to be resolved. However, there are times when you might not get what you need out of customer support.
To see the expected resolution, you can contact CEG. Make sure to file your report within a reasonable timeframe. If you contact CEG a month after the issue, they might decline to assist you, although they will look into it.
This is a standard measure taken by all regulators in the industry. It is best to reach out to CEG within 1-2 days after contacting the casino’s customer support.
When filing the report, you will be asked to provide certain personal information. This will include your names, email, address, phone number, and more. However, once your initial report is received CEG keeps the right to ask you for more information.
That is done to ensure you are the person you are claiming to be. This is also a measure taken to ensure the safety of each user’s personal and financial information.
This additional information can be a declaration by a notary, credit/debit cards, photos, etc.
To ensure even further the safety of personal data, impersonators can be taken to court. However, if you are filing a report instead of someone else, you must have this person’s details and agreement. This includes a document proving they are giving you the right to file the report.
Since the process of filing a report for someone else is a bit more difficult, we’ll leave it at that.
If you wish to communicate the process with CEG in a different language, you can do so. CEG claims that they support over 40 different languages when it comes to complaints. To proceed to contact with CEG in another language, make sure to let them know in the initial report.
Keep in mind that it might take longer to establish further communication as they will look to find a translator. There is no official timeframe shown on the CEG website, but you can reach out to them to ask for one for your language.
Although this is obvious, make sure to reach out to CEG using the official website and filing the official form. Any other ways of reaching out to the regulator will be disregarded. This includes sending a direct email through your mailing platform.
If you filed a complaint regarding a delayed payout and get the desired result, you will see a final contact from CEG. It will include information about when you will be receiving the delayed payout through the operator.
Although CEG was not the most respected regulator in the past, things drastically changed in the past couple of years. Especially, CEG changed when a lot of operators started applying for a license for their crypto casinos.
