RoyalMega Casino Review

Our experience with payment methods on RoyalMega quickly turned into a frustrating ordeal – one that truly felt like an endless loop of trial and error. We selected a random country after registration for the payment methods to unlock but we were met with the message: “No payment option is available for your country.”

Determined to investigate further, we went the extra mile by creating multiple Google accounts, to try and register again by choosing countries like Greece, the USA, and Russia, and even trying out different VPNs. However, despite our best efforts, the result remained the same: no available payment options. This raised serious concerns about the platform’s accessibility, and without a live chat customer support to help us quickly, it seemed nearly impossible for us to make deposits, let alone withdraw any potential winnings.

Hoping to find some clarity, we turned to the Terms and Conditions and FAQ sections, but they provided little to no help. Payment methods were only vaguely referenced, with a brief mention of support for debit and credit cards, as well as bank transfers – a description so broad that it left us with more questions than answers. What types of cards are accepted? Visa? Mastercard? Or maybe some different ones? Are there any additional fees? None of these crucial details were specified, leaving us in the dark about how (or at this point even if) transactions could be processed.

And there are the other questions: what are the deposit and withdrawal limits? The Terms and Conditions page answers only a small part of the question – we found out that there is a daily withdrawal limit, set at $50,000 per day, and nothing more. We are just completely left in the dark…

Before withdrawing, each player has to roll over their deposit 1x, and if that requirement is not met, the withdrawal amount is subject to a 10% + $10 fee. This is a part of the casino’s policies to prevent fraud and money laundering, and is typical for most casinos.

Overall, this was one of our most frustrating experiences with a casino, ever. For an online casino, where seamless deposits and withdrawals are a must and a fundamental part of the user experience, this lack of transparency is a major red flag. A reputable platform should provide clear, detailed, and accessible information about the available payment methods, ensuring that players can confidently manage their funds. Unfortunately, RoyalMega fails to do so, and it’s not something we cannot just put aside and ignore.

Inactive accounts

RoyalMega Casino considers an account “inactive” if there has been no recorded login or logout activity for 12 consecutive months. However, the platform, once again, provides very little information regarding what happens once an account is marked inactive.

One major concern is the lack of clarity about potential administrative fees. Many online casinos charge a monthly maintenance fee on inactive accounts, gradually deducting funds until the balance reaches zero. Since RoyalMega does not explicitly mention such charges, we can only assume that no fees are applied – but without clear confirmation, this will remain just speculation.

Additionally, the process for reactivating an inactive account is left unexplained. Some platforms require users to go through an identity verification process or contact customer support, while others allow for immediate reactivation simply by logging in. Since the casino provides no guidance on this, it remains unclear as to what the procedure in RoyalMega Casino is.

One of the few positive aspects of RoyalMega is that it is a licensed online casino, and it proudly displays its digital seal in the footer of the website. Licensing is a crucial factor in determining the legitimacy and trustworthiness of an online gambling platform, so this at least provides us with some level of assurance.

RoyalMega operates under a gaming license issued by Anjouan Gaming, with the license number ALSI-202501009-FI1. By checking out Anjouan Gaming’s Register we could also verify the owner – RoyalMega Online Limited, a company registered in the Autonomous Islands of Anjouan, Union of Comoros. Unlike many other aspects of the platform, this is one of the few areas where RoyalMega has been fully transparent, clearly disclosing its licensing details and ownership information.

It is also important for us to mention that the website has SSL encryption – a standard protocol for most websites, ensuring a non-interceptable communication between the player’s device and the casino’s servers.

When it comes to responsible gaming tools, it’s important for us to point out that there are no links, and overall, no support offered to players. The only thing on the website mentioning such a thing as “responsible gaming” is the footer, where it’s mentioned that each player has to first accept to be legally bound by the contents of the Responsible Gaming Agreement (RGA). There is also a little bit of information about it on the Terms and Conditions page, but it’s certainly not going into it in detail.

There is also no mention of partnerships with problem gambling organizations like GamCare, BeGambleAware, or even Gambling Therapy, which could provide professional help and resources to those struggling with gambling addiction. Many licensed casinos include direct links to such organizations, allowing players to seek help when needed, and the absence of such resources further reinforces the notion that RoyalMega doesn’t prioritize the players’ well-being as much as it should.

Oddly enough, RoyalMega casino doesn’t offer a live chat option for its customer service – something rarely seen in other casinos. What they do offer, though, is an email and a phone to reach them by, the latter being especially rare. You can contact them through a contact form on their website, located on the right side of the footer of each page, and you will receive a reply in your email.

To contact them by phone, simply dial +447932611115, but keep in mind that there might be additional fees for callers from outside of the UK.