Rabidi N.V. Disputes & Complaints
You will need to get in touch with both parties to settle any problems you might have with the casinos owned by the company since Rabidi N.V. is an operator and business that works in accordance with Curacao jurisdiction. However before contacting Curacao eGaming (CEG) directly, there are a number of things you should consider and things you may do.
Opening the authorized Curacao eGaming (CEG) site is the first step. You must abide by specific rules since the regulator gets a lot of complaints.
By eliminating any spam complaints or ones that don’t adhere to the rules, these are put in place to reduce the amount of time it requires to react to users in need of assistance. We will provide the most significant data on the website in this part. If you’re still interested, be sure to go through the information on CEG’s website.
It should go without saying, but you must first confirm that CEG is the genuine registration company for the sites you are visiting. This is due to the fact that some dishonest casinos falsely advertise they own a Curacao license when they do not.
It’s possible, for instance, to possess a license number that isn’t the actual business’s number. For this reason, you must constantly verify each casino’s license number on the authorized CEG portal. You may relax knowing we’ll only be discussing Rabidi N.V. casinos.
Officials from Curacao oversee each of their casinos. Bear in mind that if you want to file a complaint, you must first approach the operator. Contact customer care immediately if you have any problems, including delayed withdrawals. The problem you are now facing may generally be remedied with this. Yet sometimes, customer service may not be able to provide the assistance you need.
Contact CEG if you want to view the anticipated resolution. A fair filing deadline must be observed for your report. Even though they will investigate, CEG may refuse to help you if you get in touch with them a month or more after the problem has occured. Every regulator in the sector uses this as a regular practice. After speaking with the casino’s customer service, it is recommended to get in touch with CEG as soon as possible.
You will need to provide some personal information while submitting the report. This will include information such as your names, emails, addresses, phone numbers, and more. CEG reserves the right to contact you for further information after receiving your first report.
The purpose of doing that is to confirm that you are who you say you are. The security of each user’s financial and personal information is also ensured by this approach. A notarized statement, credit/debit cards, pictures, and other documents are examples of this supplementary information.
Impersonators may be prosecuted in court to further guarantee the security of personal data. The person’s information and consent are required, however, if you’re making a report on their behalf. A paper demonstrating their consent to you filing the report is also included in this.
We’ll end it there as it is a little more challenging to file a report on behalf of someone else. You have the option of speaking a different language to CEG while explaining the procedure. Regarding concerns, CEG states that they support over 35 different languages. Be sure to inform CEG in the first report if you want to continue communications in a different language.
You should be aware that subsequent contact may take longer while they hunt for a translator. On the CEG website, there isn’t a stated timeline, but you may contact them to request help by an official who can communicate in the language you want.
Even if it should go without saying, be sure you contact CEG by filling out the official form on the website. The regulator will not be contacted in any other means. You may do this by using your mailing platform to send a direct email. You will get a last communication from CEG in the event that your complaint over a delayed reimbursement is successful. There will be details regarding when you may expect to contact the operator to get the delayed payment.
Despite not having the best reputation as a regulatory in the past, during the last several years, a significant shift has taken place. As several operators began to seek for licenses for their crypto casinos, CEG particularly shifted and is now a bit more respected by the iGaming community.