Before you indulge yourself into an adrenaline-filled slot spinning or you are impatient to find out the difference between the European and the American roulette, you need to top up your account. For the purpose, PlayFrank provides you with several options – Visa, MasterCard, Skrill, Neteller, paysafe, Trustly.
Please note that there might be other payment methods available, but they are country-specific.
To avoid any fraud attempts and adhere to the strict anti-money laundering laws, PlayFrank requires players to withdraw their winnings to the same payment processor they used for depositing. In some cases, however, that’s not possible. For example, when you make a deposit via a prepaid card, you will have to cash out via bank transfer.
Withdrawals to a MasterCard may be problematic too. Depending on the currency you use and the country you reside in, you might be unable to withdraw to your MasterCard, and you need to choose an alternative payment method.
You can make deposits and withdrawals in GBP, CAD, EUR, SEK, NOK, and USD. When you set up your PlayFrank account, you need to choose the currency in which you want your deposits and withdrawals to be processed.
The minimum deposit amount is £20 or the equivalent in the currency you registered. As confirmed by the customer support, there is no limit as to how much you can deposit at once.
The minimum withdrawal is £20. The maximum amount you can cash out is £25,000 per month, but no more than £10,000 per week unless a larger amount is agreed between you and the PlayFrank officials. These restrictions do not apply to the progressive jackpot slots.
PlayFrank has a SSL certificate, so all your sensitive personal and banking details are heavily encrypted. You may rest assured they will not be accessed by third parties unless requested by a legal institution.
Similar to all trustworthy online casinos, PlayFrank holds licenses from Curacao, Malta Gambling Commission, and the UK Gambling Commission. You can count on these regulatory bodies to protect your interests if necessary.
Due to the fast-changing online gambling legislation matters, we contacted the customer support to ask for an updated list of restricted countries. We were told that they accept players from all countries available at the drop-down menu on the registration page. To our surprise, we saw countries where online gambling is prosecuted (due to religious beliefs, gambling is frowned upon in most Islamic countries).
To save yourself the unnecessary hassle, you can contact the customer support before making your first deposit and double check if players from your country are allowed to place bets and make withdrawals.
If you have browsed through other CorrectCasinos reviews, you must have noticed that we put a great emphasis on customer support. Although some people may think we are too picky, we consider the customer support competency a major factor for establishing a trouble-free online gambling environment.
We might surprise some of you, but we have no complaints whatsoever about the customer support at PlayFrank. All agents we talked to via the live chat were courteous, knowledgeable and more than happy to assist us. Their expertise definitely adds to the sophisticated charm of the PlayFrank casino.
If you ever need their help, they are available 24/7, and they speak English, Finnish, Norwegian, and Swedish.
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