Merv Casino Review

Merv Casino supports a well-rounded selection of payment methods that cater to both traditional and tech-savvy players. You can make deposits using credit and debit cards like Visa and Mastercard, bank transfers, or choose from a range of popular cryptocurrencies such as Bitcoin, Ethereum, TRON, and Tether.

One of the standout features is the minimum deposit requirement of just €2, which is exceptionally low and highly competitive in the industry. However, it’s worth noting that this information isn’t listed anywhere on the website—we had to confirm it via customer support. Additionally, for crypto deposits, the minimum jumps to €20, which is considerably higher and may not appeal to casual crypto users looking to try out the platform with a smaller stake.

On the bright side, Merv Casino doesn’t charge any fees for deposits or withdrawals, which is a major plus. Still, players should be aware that payment providers might impose their own charges.

When it comes to withdrawals, the minimum per transaction is €10—a standard threshold in line with most online casinos. As with deposits, crypto withdrawals have a higher floor, set at €20. A key condition to be aware of is that withdrawals are fee-free only if you’ve wagered your deposit at least once. This is a standard anti-money laundering measure. If you fail to meet this rollover requirement, the casino is entitled to deduct an 8% fee, with a minimum charge of €4.

There are also monthly withdrawal limits players should be aware of. If your balance reaches 10 times or more than the total amount you’ve deposited, your monthly withdrawals will be capped at €5,000 —a policy that, while not unusual, is something players should be aware of. In all other cases, the standard monthly withdrawal cap is €10,000, which is notably lower than what many well-established casinos offer. What’s particularly disappointing is the lack of any stated exceptions for VIP or high-volume players, a feature most competitive platforms include to reward loyalty and sustained activity.

Overall, Merv Casino’s payments system is functional and fair for most casual users, but it does fall short of premium expectations in terms of transparency and withdrawal freedom.

Inactive Accounts

Merv Casino outlines its inactive account policy in rather vague terms. Accounts may be removed after 365 days of inactivity, and if any cashable balance remains, it will be withheld if the player cannot be located. However, the site doesn’t provide clear instructions on how players can reclaim these funds once withheld, nor does it specify what efforts are made to contact inactive users. While it’s a positive that no inactivity fees are charged—unlike many competitors—the lack of transparency and actionable guidance leaves room for concern, especially for users hoping to recover dormant account balances.

Merv Casino is owned and operated by MervCF Limited, a company registered in Costa Rica under registration number 3-102-907134, with its business address located at Av. Pastor Diaz, Jaco, Provincia de Puntarenas. The platform is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202410018-FI1.

While the Anjouan gaming license doesn’t carry the same weight or scrutiny as those from Malta or the UK, it still offers a basic regulatory framework—better than no license at all. For that reason we advise players to proceed with caution.

On the topic of responsible gambling, Merv Casino takes a proactive approach. It encourages players to view gaming as entertainment rather than a means of income. To support this, the site offers self-assessment tools, limit-setting options, and self-exclusion features such as a 7-day cooling-off period and a 6-month lockout. Players are also directed to reputable support services like Gamblers Anonymous, Gambling Therapy, and GamCare. Furthermore, the casino enforces strict age verification protocols and provides parental guidance tools to help prevent underage gambling.

From a data security standpoint, Merv Casino complies with its legal and regulatory obligations to protect user information. Personal data—including ID documents, payment information, and gameplay activity—is collected primarily during registration and used for identity verification, problem gambling monitoring, and compliance checks. The platform also employs profiling techniques to detect risky behavior and tailor responsible gambling interventions accordingly.

The casino uses advanced encryption protocols to secure player data. Personal data is shared only when necessary, with vetted service providers, regulators, and marketing partners under strict agreements.Players retain rights over their data, including access, correction, deletion, and opting out of certain uses.

Restricted Countries include Austria, France and its territories, Germany, Netherlands and its territories, Spain, the United Kingdom, the United States and its territories, FATF-blacklisted jurisdictions, and any region prohibited by the Anjouan Offshore Financial Authority.

Merv Casino provides customer support primarily through live chat and email, with an additional FAQ section for self-service queries. The 24/7 live chat is promoted as the fastest way to get assistance, featuring Merv, a virtual gambling assistant designed to handle a wide range of questions in real-time. While Merv the chatbot is responsive and reasonably effective for general inquiries, one noticeable drawback is the unclear path to reaching a human support agent. In our experience, there was no obvious way to escalate a conversation, raising concerns that the live chat may not actually support live agents—or if it does, that option is not made accessible.

For more complex or detailed issues, players can contact the support team by emailing [email protected], or by using the ticketing system on the site. This allows users to submit a message along with attachments for added context.

The casino also includes a comprehensive FAQ section, covering key topics such as account management, bonuses, deposits, withdrawals, and technical support. It’s a helpful starting point for players who prefer resolving issues independently.