The casino accepts a wide number of currencies including AUD, CAD, EUR, CHF, so that you will save up from currency conversion fees. The minimum deposit is €10, and the minimum withdrawal is €20. Both the deposit and withdrawal limits are reasonable, but here are a few details you need to know before you place a withdrawal request.
Your withdrawal request will not be processed unless you send the casino all required documents (ID/ driver’s license, proof of address and all the other documents the casino might consider relevant).
To have your withdrawal request processed, you must not have an active bonus. Also, you must have made at least one successful deposit. You can cash out up to €5000 per transaction and up to €30,000 per 30 days. These withdrawal limits are quite low, as there are casinos where the daily limit is €10,000, but hopefully the casino will increase the limits once it gains more popularity and attracts a loyal playerbase.
Lucky Vegas supports all common payment methods including, but not limited to Visa, Maestro, MasterCard, Ecopayz, Skrill, Neteller, paysafecard, wire transfer. Keep in mind that depending on the payment method chosen, transaction fees may incur.
Also, it takes quite some time to have your winnings appear in your bank account, but if you use an e-wallet, you will enjoy a same day withdrawal.
Last but not least, you have 30 days to submit the required verification paperwork and send it to the financial department. Failing to do that would result in having your funds returned back to your real money balance.
Lucky Vegas is operated by SkillOnNet – a company with a dozen casinos under its belt including Bacana Play, and 44Aces we reviewed earlier. All SkillOnNet casinos are overseen by the Malta Gaming Authority, known as one of the strictest gambling regulators in Europe.
Playing at a MGA licensee means the authorities have conducted a thorough investigation prior to awarding a license and there will be no fine print in the terms and conditions. You can enjoy a smooth, trouble-free online gambling session. Even if you are unfairly treated, you believe your winnings were confiscated for no reason or you receive promo offers during a self-exclusion period, you can send a complaint and the regulator will check if there is a violation and impose a fine if needed.
Lucky Vegas casino says it offers customer support round the clock, but unregistered customers do not have access to any kind of support before they open an account. What is worse, customers do not have access to customer support even when they open an account.
For now, the live chat is represented by the chat bot Marcus who answers the most generic questions, but it is a nuisance that there is not a human live chat support who can handle some complicated questions.
However, it is relevant to mention that we are conducting this review mere days after the casino’s launch and some functionalities might not be working yet, but it would be a pity if the live chat issues persist.