LeoVegas is available in a pretty small number of countries and therefore, it supports only the most widespread methods of these countries. The available deposit methods are: Visa/ Mastercard, Neteller, Skrill, PayPal, Paysafecard.
You can withdraw your funds to Visa/ Mastercard, Neteller, Skrill, PayPal, Trustly (Bank). Please note that you have to withdraw via the method you used for depositing. In case you choose to deposit via paysafe, you will have to cash out your winnings via Trustly (as confirmed by LeoVegas customer support).
As far as currencies go, you need to set up your account in the currency of the country you reside in. For example, if you are located in the UK, you cannot deposit in EUR. You have to go with GBP.
The minimum deposit is £10, so is the minimum withdrawal. Deposits are usually instant, but withdrawals may take up to five days. The max amount you can withdraw at once is £4000. You are allowed to initiate 3 withdrawals per month free of charge. After that, you are supposed to pay a £3 fee.
Update: As of April 14th, 2020, the UKGC prohibited the use of credit cards for online casino deposits as well as the credit card gambling through e-wallets. Still, UK-based players have plenty of other options available, including VISA/ Mastercard debit cards and prepaid cards.
LeoVegas is among the online casinos where security is a top priority. Every respected site, handling sensitive personal and banking information has a SSL certificate and LeoVegas is not an exception. You may rest assured your password, phone number, credit card details, and personal address are inaccessible to ill-intended people. In addition, the casino holds licenses from the Malta Gaming Authority (MGA), United Kingdom Gambling Commission (UKGC), a remote bookmakers licence from the Irish authorities, and yet another casino license issued by the Danish Gambling Authority. The gambling commissions regularly check if the random number generator (the software that determines the outcome of each spin) is actually random and fair.
If the information above has sparked your interest, you must be thinking about creating an account. Well, hold on. There is a pretty long list of restricted countries. As a matter of fact, it is a way easier to give you a list of the countries whose players are allowed to create an account: UK, Ireland, Holland, Sweden, Canada, India, Norway, Germany, Austria, Denmark, Finland, New Zealand, Switzerland, Italy, Malta, Luxembourg, Liechtenstein, and Gibraltar.
In other words, if you do not live in one of these jurisdictions, you cannot play at LeoVegas. Even if you create an account, your winnings will be forfeited and your account closed, once the LeoVegas officials find out you are playing from a restricted country.
Speaking of security and fairness, we cannot skip the fact that LeoVegas is among the casinos that take the responsible gambling very seriously. What’s more, the casino has an agreement with GamBan. The latter is a blocking tool that helps you know your limits. If you have an account at LeoVegas, you will have free access to GamBan for 12 months as long as you use the promo code “leovegas2018”. It remains to be seen if the agreement between the GamBan and LeoVegas will be renewed for the years to come.
It is all fun and games until you have to review the customer support at LeoVegas. The truth is that players have mixed feelings about it. Judging from our experience, LeoVegas used to have a terrible customer service at the beginning. A few years later, however, things have changed. Courtesy, friendliness, and expertise is what the customer care agents demonstrated.
You can contact them via live chat, phone, and email.
Well, as the main purpose of this review is to provide you with valuable, up-to-date information about the LeoVegas casino, we will not turn a blind eye to the disapproving comments regarding customer support.
Most of them are related to forfeited winnings and account verification issues. In brief, most negative reviews can be summarised as follows: “I send them the documents they require to approve my withdrawal, and they always find an excuse to keep the winnings.” Of course, if it happens to you to have £1000 forfeited, you have every right to be mad and define LeoVegas casino as a scam, but here is another point of view. What if LeoVegas has fallen a victim to unfair competitors who do not spare efforts to tarnish its reputation? There might be a grain of truth in the version that LeoVegas is way too strict when it comes to account verification and withdrawals, but the casino is licensed by 4(!) jurisdictions, which dramatically increases its chances of being a legitimate one. Plus, it has been on the market for several years. Scam casinos rarely make it to the first year before being reported and closed by authorities.