The availability of payment processors is a bit scarce at Guts, especially if you compare it to other casinos that offer payment methods you haven’t imagined they existed. The good news is that Guts supports the most widespread payment methods, so if you are up to making a deposit with your VISA or MasterCard, there is nothing to worry about. Alternatively, you can opt for Neteller, Skrill, Euteller, zimpler, ecopayZ, PayPal, SOFORT, paysafecard.
If you are concerned about the security of your banking information or you want to set a deposit limit and don’t get tempted to exceed it, you can use a prepaid card. However, casinos have one important rule. All winnings you score must be withdrawn to the same payment processor you used for making a deposit. That’s perfectly fine if you deposit via VISA, but what if you want to deposit via a prepaid card that does not support withdrawals? We consulted the Guts’ customer support and found out that players depositing via a prepaid card have to choose a bank transfer as a withdrawal method.
Other than that, deposits are instant as long as you do not choose a bank transfer in which case it may take up to 3 days. The minimum deposit is £10. You can make a deposit in GBP, USD, CAD, EUR, NOK, SEK, and more. The minimum withdrawal amount is £10, but there is no limit as to how much you can cash out. For GB players, the minimum withdrawal amount is equal to the deposited amount. If you choose a withdrawal to an e-wallet, you will get your money immediately. If you go with a VISA/MasterCard or bank transfer, it may take up to 3 business days for the withdrawal to complete.
It would not be excessive to say that Guts casino takes security very seriously. Sometimes even too seriously for players’ liking. The site has a valid SSL certificate. All information you send to the website (passwords, credit card details, etc) is heavily encrypted, so ill-intended people cannot access it. On the other hand, some players report that the account verification at Guts is a nightmare. The casino requires a whole lot of paperwork proving your identity before they allow a withdrawal. It is a good thing to play it safe these days, so if you are armed with patience, Guts might be your spot. It operates in the UK under a license, issued by the UK Gambling Commission. In addition, it holds a license issued by the Malta Gambling Authority (MGA). Every online casino, holding Maltese and UK casino licenses should be considered trustworthy as far as players security is concerned.
Enough on the security topic. Now let’s move to the list of restricted countries. Sadly, it is pretty long at Guts. You will not be allowed to place a bet if you reside in one of the restricted countries listed bellow.
Even if you flout the law and somehow set up an account, you will be unable to cash out your winnings. What’s more, Guts will probably close your account once they figure out you are wagering from a restricted jurisdiction.
The easiest way to get in touch with a Guts casino representative is by using the live chat. Right before starting the chat, you will have to choose the topic of your query – payments, bonus, documents, account, responsible gaming, etc. As far as the customer support satisfaction goes, some players define it as outstanding, while others say it took them a lot of time to get their issue resolved. Needless to say, there will always be naggers, no matter if we talk about the customer service at an online casino or at the fanciest restaurant in the city. That being said, it would not hurt if Guts take some measures towards listening to players’ feedback on customer support and take the necessary measures.