Initially creating an account, you are made to pick a country from a relatively long list, which then lets you pick a base currency for your account. The countries and currencies are as follows: USD, EUR, AZN, BDT, BRL, CAD, CZK, HUF, INR, KZT, KGS, NZD, NOK, PLN, RUB, TRY, and UZS.
The country with the most options is India, which seems a bit weird to us, especially considering the fact that they’re allowed to use Kazakhstani tenge. But overall, we can say that’s a very rich variety of currencies, relative to the size of the casino!
Golo.bet accepts a big enough range of cryptocurrencies a player can deposit. Even though when you create your account with a certain country and currency in mind, you actually have to deposit a cryptocurrency to play with. It could be that Golo.bet just wants to, in a way, “equalize” multiple cryptocurrencies that the player might buy, like Ethereum and Bitcoin, to a single fiat currency, like dollars or euros.
Both deposits and withdrawals can be made via Tether (USDT), USD Coin (USDC), Bitcoin (BTC), Ethereum (ETH), BNB Chain (BNB), and Litecoin (LTC). Dogecoin (DOGE), too, can be used, but only for deposits, and not for withdrawals.
The minimum deposit and withdrawal are both set at €20 across the cryptocurrencies, which is an industry standard, so nothing out of the ordinary here. The minimum withdrawal limit is a bit lower than the usual thing we see in other casinos, which is definitely a good thing for us.
There is a big difference in the maximum value – €10000 for depositing, and €1500 for withdrawing within 24 hours. The maximum withdrawal for a 30-day period is up to €30000. We could not find limits per transaction or per week, so we assume there are none.
Deposit and withdrawal fees are not mentioned anywhere, even in the Terms and Conditions page, but you are required to wager your deposit at least once before making a withdrawal, as a prevention of money laundering.
You need to go through a KYC process to withdraw any sum of money, which is generally quite simple – for up to €1900, you just have to fill out a form. For the second level, up to €4800, you have to present an ID for a more thorough verification. If you want to withdraw more than €4800, then you have to present a source of wealth – a document proving the origin and legitimacy of the player’s financial status.
We have to note that it’s odd that Golo.bet requires such a document when it comes to withdrawal, as it is usually required only when depositing money, but it’s a part of their anti-money laundering policy and it has to be respected.
As the full withdrawal verification process can take up to 72 hours and the Terms and Conditions page mentions withdrawal requests can take up to 2 banking days, we would say the whole withdrawal process is rather slow, considering it works with cryptocurrencies – none of us like waiting, do we?
Refunds can be issued if there was no gaming activity on the player’s account. If there has been at least 1 bet/spin, the funds can be returned if the balance is wagered by three times.
Inactive accounts
It is not clear what happens to inactive accounts, or even if the website can flag an account for being inactive. There is no information mentioning it anywhere on the website’s Terms and Conditions and KYC and AML Policy pages, and we couldn’t get a clear answer from customer support.
Searching through the website, we could not find a single thing verifying or even mentioning the casino’s owner or license. It’s generally considered normal for casinos, working with cryptocurrencies, to not have a license, since cryptocurrencies are not a regulated form of money.
That’s not that worrisome. But the lack of any information about the company owning Golo.bet is something to consider when using the website. Not only is it not mentioned in the footer of the casino, as it usually is with other online gambling websites, but it is not found in the Terms and Conditions, too – a legally binding contract when you register.
We believe the website itself is safe – it is encrypted, with a secure connection and a valid certificate. The same can be said about the payment system – 0xprocessing, one of the biggest crypto payment services worldwide.
Some good news is that players can benefit from a Self-Exclusion system in place if they ever have the need to. By contacting customer support via email or chat, players can be excluded for a certain amount of time and receive help from the agents for the next steps.
Overall, we believe the website is generally safe to use, but we would advise players to be cautious and read everything thoroughly.
You can get in touch with customer support either by emailing [email protected] or by contacting them via the chat bubble in the down right corner. Both chats can be used for anything the player would need help with – from technical issues to even the topic of self-exclusion.
When trying to contact the customer support chat, you are asked to input your email, and optionally – your phone number and name. It took them around 15 minutes to get back to us, and keep in mind there was a chat bubble that said all the agents are busy, so we would say it’s still a fast response time.
For any AML or KYC Policy questions, to request a refund, or really anything – the contact email is still the same: [email protected], which for us means they do not differentiate their different requests and would generally take more time to respond.
There is also no way to change the language of the chat – no options are available in the chat bubble, and even if you change the website’s language, the chat remains the same (outside of the agent you’re chatting with).
Overall, the support is great, having diverse options for contact and fast response time.
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