On its website Elza Casino claims to work with popular debit or credit cards, e-wallets, and bank transfers. Yet, the exact options are not specified at all. In fact, once we registered, it turned out that we needed to verify our account in order to access the cashier and make any deposits. The whole process however was quite clumsy and inefficient since an error kept occuring so we couldn’t finish the account verification.
For this reason the exact payment methods remain rather unknown, or at least uncertain. In addition, cryptocurrencies seem to be absent at this casino so that’s another thing to keep in mind.
As for the currencies, Elza Casino seems to operate only with South African Rand (ZAR), as no other alternative is available at registration. No matter that some of the amounts at the Terms and Conditions are in EUR, the payments at the casino are processed in ZAR.
When it comes to the payment conditions, at least they seem rather favorable, or at least some of them. The minimum deposit is not specified and given the fact that we couldn’t access the cashier, the exact amount is still unknown. Just beware that the standard for the sector is around €20 and any amount higher than that would be more or less disadvantageous for you.
Next, the minimum withdrawal is said to be at least R200 or around €10 according to the current exchange rate. This is actually the gold standard for the sector so we are more than pleased with it.
The maximum withdrawal is capped at €10,000 per day and €50,000 per month. The maximum weekly limit is not mentioned though. In addition to that, the maximum daily winning amount for one customer cannot exceed €100,000, so keep that in mind as well.
This being said, also note that you can only have one pending withdrawal per 24 hours. Other than that, if you win more than €50,000 (or the equivalent in your account currency), Elza Casino reserves the right to divide the payout into monthly installments of maximum €50,000, until the full amount is paid out.
Furthermore, all withdrawal requests are processed within 2 banking days, but there are cases where these timing can be longer, depending on payment channels, additional account checks and public holidays.
Finally, note that you need to meet certain requirements prior to your first withdrawal at elza.casino. First of all, as a prevention of money laundering, a deposit must be wagered at least once before a withdrawal can be made. This rule is typical for the market since most of the houses tend to ask for between x1 and x3 turnovers in order to perform any payouts.
Other than that, prior to accepting a withdrawal the casino may also request that you provide legal identification like for example certified copies of passports, ID cards or other similar documents.
Elza Casino is operated by Elzanero N.V., a company registered under the laws of Curacao under registration number 160231. The enterprise is also fully licensed and regulated by the Curacao Gaming Control Board (CB+GCB) under License Number 365/JAZ Sub-License GLH-OCCHKTW0710102022.
With this in mind, we consider Elza Casino a fairly safe and secure gambling spot as it’s supervised by one of the most popular and prominent gaming jurisdictions on the globe. Curacao is known for its robust and strict measures against money-laundering, identity theft, and fraud in general. What’s more, this gambling hub prioritises client protection, reliable transactions, and provably fair games, so you can expect a high level of security here.
In this case, Elza Casino claims that it stores all of your personal data in an encrypted and password-protected database since its services support SSL Version 3 with 128-bit encryption.
The games are also said to be completely fair as the casino has incorporated Random Number Generators (RNG) in order to ensure the genuine and unbiased outcome of each activity.
When it comes to responsible gaming, Elza Casino doesn’t offer any personal limits at your profile which means that you can’t set any deposit, loss, or wager limits. Yet, you can still self-exclude yourself for a definite or indefinite period of time. This option allows you to take a longer break from betting, thus avoiding problem gaming or even gambling addiction. Keep in mind however that once being self-excluded you won’t be able to access your profile nor perform any payouts. Once the time span expires you’ll be allowed to log in again. In order to request a self-exclusion just contact the support team by email and give them a time span between 6 months and 5 years. They will assist you further.
Finally, at the Responsible Gaming section you can also find some additional information about safe gambling. For example, the casino has provided a list of help organizations, ideas on how to protect the minors, and some hints on how to maintain control over your gameplay. Have a look:
- Set yourself a deposit limit and stick to it. This way you can avoid overspending.
- Do not try to win back a loss at every cost. Play for entertainment and not to earn money.
- Set yourself a time limit and do not break it.
- Do not play when you are extremely stressed, depressed or under too much pressure.
- Take breaks when you notice that you get tired or can’t concentrate anymore.
Elza Casino offers two main types of communication – a live chat and an email support. In order to access the live chat just click on the Support link at the main menu. A window will pop up letting you message the customer support team. You can also attach some files if necessary.
Other than that, all players can also text the support team at [email protected]. In this case the assistants will usually respond within 24 working hours.
Other than that, both the support email and live chat are said to be on hand round the clock, so you can reach out for help no matter the time.
Lastly, there don’t seem to be any Frequently Asked Questions (FAQ), which is another drawback of this website.
Elza Casino Reviews by players
Rate Elza Casino and write a review