There is no denying that the internet is flooded with one-sided online casino reviews aimed at outlining only the positive aspects of playing at a certain casino. Likewise, the online forums are flooded with hundreds of negative reviews left by people who simply wanted to have some fun, claim a good casino bonus, and score some wins along the way.
Today, we would like to bring Casollo casino to the spotlight. Is it worth it to open an account or it is yet another casino slated to face a barrage of criticism across the online gambling forums?
Casollo Design and Navigation
Judging by the logo, Casollo casino is intended to be the jewel in the crown of the contemporary online casinos. Is that an overstatement? Well, time will tell. All we can say is that the site is easy to navigate through, although the game distribution is a bit baffling. All titles are to be found in the Games tab. There are no subcategories such as Slots, Classic slots, etc. However, you can use the Search option to check if a certain game is available. You can also sort out the games by provider.
The welcome package is comprised of 4 match deposit bonuses that can bring you up to €2000 as long as you make 4 deposits of at least €10 and meet the 35x wagering requirement. It is important to note that the casino requires you to play through both your deposit + bonus amount which technically increases the wagering requirement to 70x.
Let’s assume you deposit €100 and you are given extra €100. That makes a total of €200 to play with. To make the €100 bonus funds cashable, you need to play through €200 x 35x = €7000. In comparison, some online casinos require players to wager the bonus amount only, while the deposited amount remains cashable at any time.
The good news is that there is no limit as to how much you can withdraw from the welcome bonus. Once you meet the wagering requirements, you can withdraw the whole amount you end up with. If you open an account at a time when a no deposit bonus is on offer, the max amount you can withdraw is €100.
Here is an interesting clause we stumbled upon while reviewing the T&C. There is a max amount of winnings you can generate from Casollo casino:
Without VIP status: 2.000€ a day/ 5.000€ a week
VIP Bronze: 3.000€ a day/ 8.000€ a week
VIP Silver: 5.000€ a day/ 15.000€ a week
VIP Gold: 10.000€ a day/ 50.000€ a week
This is the only information about the VIP levels. We are clueless about what these points and amounts mean, but we expect an explanation to be added soon.
For the time being, Casollo Casino offers predominantly slot games, two video poker games, as well as three live dealer games powered by Ezugi, Vivo gaming, and Betgames. There are no Roulette, Baccarat or Poker variations, but the fact that there are 18 blackjack variations makes us believe that the table games library is currently being built. As for the slots, some of the titles we tested were Wild Guns, Valhalla, Super Hot, Miami Beach, Kickoff, Jackpot Builders, Corida Romance, Captain Shark, Treasure Horse, Mustang Gold, Mighty Kong, the Catfather, Coyote Cash.
Please note that the game suppliers operate under different licenses. Therefore, some games might not be playable from your jurisdiction.
Slots to try for a demo play or real money at Casollo Casino
Casollo accepts the most common payment methods: Neteller, Skrill, paysafecard, Euteller, Neosurf, SOFORT, bitcoin, EPS, giropay, Kiwi wallet, ecopayZ, as well as VISA, Maestro, MasterCard credit / debit cards.
Casollo’s T&C page states that the minimum deposit required to qualify for the welcome bonuses is €10. All real money wagers are a subject to 1x rollover requirement. In other words, if you deposit €10, you need to play through that amount once before being allowed to initiate a withdrawal. Also, the minimum amount you can withdraw is €50, which is a bit high given the fact that most casinos allow players to withdraw €20, €10, and even €5.
Depending on game played
* Depending on currency
Security and Licensing
Casollo is a Curacao licensee operating under a license number 8048/JAZ2018-058. Judging from our experience with other Curacao licensee, players cannot count on authorities’ protection in an event of a dispute.
Oddly, Casollo does not accept UK players. “Of course, it doesn’t. It needs a UKGC license for that” – you may think. However, the customer care agents of some other Curacao licensees assured us that their licensing jurisdiction (Curacao) does not prohibit casinos from accepting UK players. Without diving deeper into the complicated legislative matters, we will just remind our readers to double check casino’s legitimacy before making a deposit.
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The bottom of the main page says you can contact the customer support via email or live chat. There is no mention of working hours. We diligently filled the live chat form and expected a real human being to join the chat and answer all our questions. Instead, we got a notification that the customer support is offline and they will get back to us via email. (It was around 2pm UK time).
Half an hour later – surprise, surprise – we saw a “We are online” notification, and we had the following discussion with the customer care representative:
English, Spanish, Swedish, Finnish, German
Casollo Mobile Casino
Casollo casino does not have a native app you can download, but all games are playable directly in your browser.
The bottom line
For now, Casollo’s weaknesses outnumber the strengths. Still, it is too early to jump to conclusions. We will come back after some time to check if Casollo has headed into the right direction.