Casino Universe is a new online casino launched in mid 2020 and operated by a company that is not a newcomer to the online gambling industry. N1 Interactive runs a dozen of online casinos so let’s see if Casino Universe is an improvement over its sister sites.
Welcome Bonus Package upon First 3 Deposits
Welcome Bonus Package, Reload Bonuses, and more
New players are eligible for claiming a welcome bonus package on the first three deposits they make. They can claim a total of €800 and 100 free spins.
Each of the these bonuses come with a qualifying deposit of €30, which is a bit higher compared to the €20 minimum deposit most casinos set.
You have 2 weeks to clear a 50x wagering requirement or else the bonus is removed from your account.
Existing players can get a Friday reload bonus or a Monday free spins bonu,s but these two are available only to players who have claimed the welcome bonus package, too.
Well, if you have expected a whole new universe of bonus offers, you might be slightly disappointed with the offers, but let’s jump to the next section and see if the game selection is any good.
Although the available games vary from country to country, you will have plenty of games to enjoy regardless of your location. As usual, the slots section is the largest, but there are also lottery and live casino categories. Oddly, table games are not found in a separate category, so you have to use the search bar to have all blackjack, baccarat or roulette versions displayed.
If you are a fan of a certain game studio, you can filter the games by a provider.
Slots to try for a demo play or real money at Casino Universe
Casino Universe accepts both common and country-specific payment methods including but not limited to Visa, MasterCard, Trustly, Skrill, Neteller, paysafe, bank transfer, ecopayZ, Neosurf, giropay, Interac. The full list of payment methods you can use will be displayed on your cashier page.
According to the “Payments” table, the minimum deposit is €20, the minimum withdrawal is €40. According to the General Terms page, the minimum withdrawal is €20, so we decided to consult with customer support:
Here’s some food for thought. This short, yet informative conversation raises the questions why the T&C page is less accurate than the Payments page and why the customer care agent was so surprised that someone is actually reading the Terms?
Last but not least, you have to meet a 3x deposit turnover requirement to be allowed to cash out. In other words, if you deposit €20, you have to make €60 bets before you are allowed to cash out. However, if the amount you end up with is lower than €40, you will have to keep playing until your balance goes over the €40 threshold. Every avid casino player would agree that sometimes this is easier said than done.
Bank transfer, ecopayZ, giropay, Interac, MasterCard, Neosurf, Neteller, Paysafe, Skrill, Trustly, Visa
Security and Licensing
Casino Universe is operated by N1 Interactive Ltd, a company holding a MGA license. Although the license is not a foolproof indication that you will not have any issues with a certain casino, it does improve its chances of being a legitimate one. Still, the presence of a MGA license does not make up for the T&C inconsistencies, combined with a 3x deposit turnover.
2+ years online
OwnerN1 Interactive Ltd.
Certified by MGA
Trust Score5.1 / 10
Casino Universe is not available in United States
Anguilla, Australia, Belgium, Czech Rep., Estonia, France, Gibraltar, Great Britain, Guadeloupe (French), Guam (USA), Israel, Italy, Jersey, Lithuania, Martinique (French), Mayotte, New Caledonia (French), Polynesia (French), Reunion (French), Slovakia, Slovenia, Spain, Turkey, U.K., USA, USA Minor Outlying Islands, Virgin Islands (USA), Wallis and Futuna Islands, French Guiana, Guadalupe, Belguim, Saint Martin (French part)
You can get in touch with customer support via live chat every day from 8.30am to 00.00am CET. If you have a question outside the working hours, you can send an email and expect them to get back to you shortly.
Online Chat 8.30am to 00.00am CET
Email support 24/7
Languages4 English, German, Finnish, Norwegian
Layout and Navigation
Casino Universe’s layout is pretty standard with all important tabs placed either at the top or at the bottom of the main page. Games, promotions and tournaments are found right at the top of the main page. Information about license, payments, and a FAQ section are found at the bottom.
When it comes to mobile play, Casino Universe is an okayish casino, although if you are going to play mainly via your smartphone, you might want to check these options as well.
The bottom line
Casino Universe seems like a legitimate casino although we were not overly amused by the T&C are, for some reason not “accurate”. Also, the 3x deposit turnover requirement is an overkill for the casual player, not to mention the €40 min withdrawal. All things considered, we would not recommend this casino to our readers, despite the presence of a MGA license.
At the time of writing, the casino does not offer a free cash bonus. New players can claim match deposit bonuses and free spins upon the first three deposits they make.
You can play predominantly slot games, although there is a decent range of table games and live casino games as well.
Contact customer support and ask for an update. Sometimes, delays happen if you win a large amount and you need to go through additional identity verification procedures. If it turns out that your winnings have been unfairly confiscated you can file a complaint and expect the MGA officials to investigate the matter.
You can access the site with third party software although we advise you against it. The use of a proxy may become a reason for having your winnings void and your account closed.
Casino Universe comparisson
Compare Casino Universe whith 2 of the most popular casinos