Bounty Reels Casino Review

What I didn’t like:

Bounty Reels is a deceitful and dishonest company that has terrible customer service and make it extremely difficult to withdraw money. I have had 2 out of 12 successful withdrawal attempts and those 2 took several days to process whilst funds remained in my account to tempt me to use. My real issue is that BR “siezed” over €1370.00 from my account due to an apparent active bonus. I used a bonus which i thought i’d spent and then deposited €200 to make 2 x bets. I then made the 2 x €100 bets that i wanted and one came in at just over €1000. I tried to withdraw and was told i was unable to due to an active bonus (legacy for some reason?!). I had to bet an additional €600 before i could withdraw! Annoyed with this, i did make some bets on the casino and ended uo getting my balance to €1570. I then decided to withdraw, it would only allow me to withdraw a max of €400 at a time. I submitted the withdrawal and went back the following day to check. My withdrawal was cancelled and my balance was at €200. I was in disbelief as there was no contact to see why my funds had went missing. I engaged with live chat and they stated i had wagered an active bonus stake outwith that allowed, not sure why they took the bet? This active bonus was staked before i deposited the €200 and won my bet, but because of this BR seized (stole) my funds. It was clear i deposited €200 to make the 2 x €100 bets ir i would have deposited €193! Engagement with customer support or complaints got me nowhere. The company are clearly there to take advantage if honest customers. During the dispute i have asked for multiple things, including chat transcripts and to not receive marketing messages. I haven’t received all i’ve asked for and continue to be bombarded with marketing emails and messages from BR. BR seem to be rubbing salt in the wound by continuing to pester me. And to top it off, I’ve tried numerous times to withdraw my remaining €200 and can’t! My banks fault apparently, although i have no issues withdrawing from any other platform. Mark and avoid this terrible, dishonest and deceitful platform. There are plenty other sites available that wouldn’t dream of stealing from people. Having gambled happily and sensibly for around 30 years, with no issues or complaints, i’ve never came across anything as bad as this. I’m sure there are many others with similar stories regarding BR, so lets hope people get the message.