When it comes to processing payments, whether it be for deposits or withdrawals, BetChain offers an extensive and varied range of services that is sure to satisfy even the most demanding players. You can deposit funds via Visa, Mastercard, Skrill, Neteller, Paysafecard, EcoPayz, Sofort, iDebit, InstaDebit, Zimpelr, Yandex, Qiwi, AlfaBank, and Promsvyaz. Additionally, multiple cryptos are supported as well. These include Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, and Tether. The minimum deposit for all of these is €10 or the equivalent in your chosen currency, and there shouldn’t be any processing times or fees. The currencies that the website works with are EUR, RUB, AUD, CAD, ZAR, JPY, NOK, BTC, ETH, BCH, LTC, DOG, and USDT.
As for withdrawals, you can choose from Visa, Mastercard, EcoPayz, iDebit, InstaDebit, Skrill, Neteller, Yandex, Qiwi, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, and Tether. The minimum amount here is €20, and there is also a maximum per transaction of €4,000. However, there is a weekly cap of €1,500 that practically negates this. Additionally, you can withdraw up to €6,000 per month, which is a very low amount, as it is closer to the standard weekly limits set by most casinos. Processing of withdrawals can take up to 3 business days, and there shouldn’t be any additional fees. Finally, the casino has a 3x wagering requirement on all deposited funds, so do bear that in mind, as it is higher than the usual 1x.
BetChain is licensed by the Curacao eGaming Authority, under its operating company’s license. As a result, there is much to be desired when it comes to player security. This particular regulator has lax requirements and guidelines for licensees, which can often result in unfair terms for players. Casinos are able to set higher-than-usual wagering requirements without much fear of any repercussions. Additionally, the Curacao authority is known for not getting involved in instances when casinos have refused to pay out winnings. This means that you will have little recourse if this happens to you, as there won’t be any government organizations to back you up.
You have two options if you would like to reach customer support on BetChain. The first is email, which is reachable through a contact form. Once you have submitted your message on the website, the team will get back to you via email as soon as possible. Alternatively, you can open an online chat by going to the bubble widget found in the bottom-right corner of your screen. This will allow you to start a direct conversation with a support agent and receive assistance.